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Nursing HomeMedicaid Investigative

Vantage at Westfield LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

60 East Silver Street, Westfield, MA 0108598 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 60 Google reviews

5
4
3
2
1
Vantage at Westfield LLC Nursing Home in Westfield, MA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 7.0)
  • High staff turnover (51%)

Below average in MA · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

While the facility is frequently praised for its cleanliness and friendly staff, there is a concerning pattern of recent reports regarding neglect and inadequate fall safety protocols. We strongly advise families to conduct unannounced visits and specifically ask for the facility's current staffing ratios and their specific process for monitoring high-fall-risk residents.

Google Reviews

Google Reviews

60 reviews on Google
Vantage at Westfield LLC receives polarized feedback, with many reviewers praising the facility for its clean environment and friendly, professional staff. However, multiple recent reviews describe severe concerns regarding chronic understaffing, neglect, and safety failures, including reports of residents suffering falls and being ignored when requesting assistance.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and compassionate nursing staff
  • Effective rehabilitation therapy team
  • Welcoming concierge service

Concerns

  • Chronic understaffing leading to neglect (mentioned by 5 reviewers)
  • Failure to implement or maintain fall safety protocols (mentioned by 2 reviewers)
  • Slow response times for basic needs like toileting (mentioned by 3 reviewers)
  • Poor communication and lack of follow-up from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'17(1)4.45.0'21(2)5.04.9'23(11)3.72.3'25(3)1.0'26(1)

Distribution · 62 analyzed

5
52
4
3
3
0
2
1
1
6
14 reviews posted between Apr 25, 2022Apr 29, 2022 · 14 were 5-star

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily progress?
  • 2Given the recent feedback regarding response times for basic assistance, what specific steps is the facility taking to ensure residents receive timely help with daily needs like toileting and mobility?
  • 3With 10 recent state violations, could you walk me through the corrective action plans currently in place to improve your overall CMS health inspection rating?
  • 4I see that fall safety is a priority; could you explain the specific protocols and monitoring systems you have in place to prevent falls for residents with higher mobility needs?
  • 5How do you manage staffing levels throughout the day to ensure that the compassionate care mentioned in your positive reviews remains consistent during shift changes?
  • 6The dining experience is an important part of daily life; what improvements or changes are you currently working on to enhance the quality and variety of the meals served?

Personalized based on this facility's data


Key Review Excerpts

They will abuse and neglect them. They will tell them to go to the bathroom in their pants because they are short staffed and won’t take them to the bathroom. They will allow them to fall 4 times and NEVER put safety measures forward to avoid these falls.

Memory care family member · 2024☆☆☆☆

My mother was left in the bathroom for over an hour every time she had to go. When she asked for help or needed something she was either ignored or have her needed item thrown at her.

Long-term resident's family · 2024☆☆☆☆

My brother is showing daily improvement and has a positive attitude thanks to the great care he's receiving. And by the way, the entire staff, from the women at the desk as you come in, to the people that are mopping the floors, are all doing it with smiles on their faces.

Rehab patient's family · 2025★★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
78%
Registered nurses for medical care
Total Nursing
3.63hrs
89%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
15.3%
MA
16.4%
Hampden
15.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
19.4%
MA
21.4%
Hampden
23.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
14.4%
MA
16.9%
Hampden
15.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
12.1%
MA
13.7%
Hampden
8.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
19.5%
MA
19.4%
Hampden
18.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.4%
MA
21.3%
Hampden
18.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
79.7%
MA
77.7%
Hampden
79.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.9%
Mixed vs Avgs
Here
78.9%
US
81.8%
MA
77.6%
Hampden
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
MA
1.3%
Hampden
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (8.9)
3 complaint-triggered

This facility has recurring issues with fire safety and medication management, with families filing complaints that led to investigations. Deficiencies span fire safety systems, emergency preparedness, medication errors, and medical record handling across multiple surveys from 2022-2025. While all issues show correction dates, the persistent pattern of fire safety violations and recent complaint-triggered findings about resident rights and medical records suggest ongoing operational challenges that warrant careful evaluation during visits.

Mar 11, 2026Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 29, 2025Complaint
2
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jan 7, 2025Routine
19
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 29, 2023Routine
6
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 13, 2022Routine
18
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vantage at Westfield LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Vantage Care

Chain Size

8 facilities nationwide

Chain avg rating: 2.1/5 · Rank 3 of 8

Ownership & Management

Owners

Vantage Care Ma4 LLC

Owner · Organization

100%

Jpw Mass Holdings LLC

Owner (parent company) · Organization

15%

Arem, Cheryl

Owner (parent company)

21%

Brown, Joseph

Owner (parent company)

21%

Herskowitz, Miriam

Owner (parent company)

21%

Yurowitz, Sam

Owner (parent company)

21%

Key personnel

Umana, ErikoW-2 Managing EmployeeDahdul, AdnanOfficer / DirectorYurowitz, SamOfficer / DirectorYurowitz, SamManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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