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Nursing HomeMedicaid

Vantage at West Springfield LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

42 Prospect Avenue, West Springfield, MA 01089168 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 15 Google reviews

5
4
3
2
1
Vantage at West Springfield LLC Nursing Home in West Springfield, MA — Street View
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What this means for your family

While some families have had positive experiences with rehabilitation and hospice, the recent reports of missing linens, lack of hot water, and poor wound care are critical red flags. If you are considering this facility, we strongly recommend an unannounced tour to inspect the cleanliness and ask management directly about their current supply chain for basic medical and hygiene necessities.

Google Reviews

Google Reviews

15 reviews on Google
Vantage at West Springfield (often referred to as Bear Mountain in reviews) presents a highly polarized environment for families. While some families praise the compassionate hospice and rehabilitation staff, others report severe operational failures including lack of hot water, missing linens, and inadequate wound care.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Compassionate hospice care
  • Effective rehabilitation therapy
  • Responsive management team

Concerns

  • Severe lack of basic supplies (linens, blankets, hot water) (mentioned by 2 reviewers)
  • Poor wound care and hygiene standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02021(1)5.02022(2)1.02023(3)5.02024(1)3.62025(7)3.72026(3)

Distribution · 17 analyzed

5
8
4
2
3
0
2
0
1
7

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding the availability of linens and basic supplies, what systems do you have in place to ensure residents always have clean bedding and essential comforts?
  • 2With the current CMS staffing rating, could you walk me through how you manage daily care tasks to ensure hygiene standards and wound care protocols are consistently met for every resident?
  • 3I noticed your team has been recognized for compassionate hospice care and effective rehabilitation; how do you translate that same level of specialized attention to the daily care of long-term residents?
  • 4What specific daily activities or social programs are currently prioritized to keep residents engaged and active within the community?
  • 5In light of the recent focus on facility cleanliness, what is your daily schedule for housekeeping and room maintenance to ensure a comfortable living environment?
  • 6How does your nursing team coordinate with local hospitals or specialists if a resident requires urgent medical attention beyond what is available on-site?

Personalized based on this facility's data


Key Review Excerpts

The respect, compassion and gentle care she recieved on a daily basis is and was truly appreciated by all of her family members.

Long-term resident's family · 2022★★★★★

The rehabilitation that my father received was top notch, everyone was w

Rehab patient's family · 2024★★★★★

It was still oozing because they had no bandage on it, and it was stuck to his wet diaper.

Rehab patient's family · 2025☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
4.05hrs
99%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility34.5%
Worse than Avg
Here
34.5%
US
14.4%
MA
16.9%
Hampden
15.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
MA
13.7%
Hampden
8.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
19.4%
MA
21.4%
Hampden
24.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
15.3%
MA
16.4%
Hampden
15.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
MA
94.8%
Hampden
96.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.5%
Worse than Avg
Here
91.5%
US
93.4%
MA
92.4%
Hampden
95.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.7%
Worse than Avg
Here
75.7%
US
79.7%
MA
77.7%
Hampden
80.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.7%
Mixed vs Avgs
Here
78.7%
US
81.8%
MA
77.6%
Hampden
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MA
1.3%
Hampden
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (8.9)
10 complaint-triggered
$13,748 in fines

Families have filed multiple complaints leading to 16 deficiencies, including serious concerns about nutrition, pressure ulcer care, and abuse prevention that have occurred repeatedly across surveys from 2021 to 2024. The facility shows persistent problems with care planning, medication management, and infection control, with the same issues reappearing in multiple inspections despite reported corrections, suggesting ongoing quality of care challenges.

Dec 11, 2025Routine
10
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 15, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 6, 2024Routine
16
0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Dec 6, 2023Complaint
6
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 12, 2023Complaint
2
0656Actual harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 31, 2023Routine
13
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Oct 12, 2023

$13,748

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vantage at West Springfield LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Vantage Care

Chain Size

8 facilities nationwide

Chain avg rating: 2.1/5 · Rank 4 of 8

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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