See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Top Rated

Agawam East Rehab and Nursing

Strong Medicare quality ratings; families often praise friendly front desk staff. Still worth an in-person visit.

464 Main Street, Agawam, MA 01001123 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 98 Google reviews

5
4
3
2
1
Agawam East Rehab and Nursing Nursing Home in Agawam, MA — Street View
Street View

Watch Agawam East Rehab and Nursing

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility's check-in system and activity programs are notable strengths, but the facility is currently facing severe criticism regarding hygiene and staffing. Families should prioritize verifying the frequency of hygiene care and medication administration, as multiple reviewers have documented instances of neglect and unresponsiveness to medical needs.

Google Reviews

Google Reviews

98 reviews on Google
Families considering Agawam East Rehab and Nursing should exercise extreme caution due to frequent reports of neglect, including failure to provide hygiene care, medication delays, and poor sanitation. While some reviewers praise specific nurses and the facility's check-in system, there is a significant pattern of complaints regarding inadequate staffing and lack of responsiveness to medical concerns.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0Activities5.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Friendly front desk staff
  • Efficient visitor check-in system
  • Engaging activity programs
  • Compassionate individual nurses

Concerns

  • Inadequate hygiene and hygiene neglect (mentioned by 4 reviewers)
  • Staffing shortages and overworked employees (mentioned by 3 reviewers)
  • Poor facility cleanliness and odor (mentioned by 3 reviewers)
  • Medication management and administration errors (mentioned by 2 reviewers)
  • Unresponsive administration/management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.12022(13)4.02023(9)2.62024(7)1.02025(6)2.82026(5)

Distribution · 40 analyzed

5
18
4
4
3
1
2
1
1
16

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback from families; how does the administration use resident and family input to improve care here?
  • 2With the current staffing levels, how do you ensure each resident gets enough one-on-one attention during busy shifts?
  • 3What specific steps are in place to address and prevent the types of care deficiencies noted in recent inspections?
  • 4How does the nursing team handle medical emergencies or sudden changes in a resident's condition during the night?
  • 5What kind of daily activities or social outings do you have planned to keep the 123 residents engaged and active?
  • 6How do you ensure that the facility remains a clean and safe environment, especially regarding recent state inspection findings?

Personalized based on this facility's data


Key Review Excerpts

From the moment they arrived, the staff was welcoming, compassionate, and attentive. They treated our parents with dignity, patience, and genuine kindness, which gave us great peace of mind.

Respite stay family member · 2026★★★★★

The activity department had an awesome fiddler that had all the residents smiling and singing!!

Long-term resident's family · 2023★★★★

My mother spent almost 2 months unable to hold down food. She asked the nurses to tell the doctor so she could try and feel better. Nothing was done.

Long-term resident's family · 2025☆☆☆☆
Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
MA
13.7%
Hampden
8.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
15.4%
MA
21.3%
Hampden
18.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
MA
19.4%
Hampden
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Hampden
95.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.3%
MA
16.4%
Hampden
16.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
19.4%
MA
21.4%
Hampden
24.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
81.8%
MA
77.6%
Hampden
77.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.2%
Worse than Avg
Here
74.2%
US
79.7%
MA
77.7%
Hampden
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Hampden
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.9)
3 complaint-triggered

Agawam East has 35 deficiencies across 5 surveys with families filing complaints that led to citations for transfer procedures, documentation, and resident rights issues. The most recurring problems involve care planning assessments, resident rights, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys in core care areas suggests ongoing operational challenges families should investigate during visits.

Nov 25, 2025Complaint
2
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Sep 2, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 16, 2024Routine
18
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Oct 17, 2023Routine
34
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0029Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0029Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Apr 19, 2022Routine
6
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Agawam East Rehab and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Stern Consultants

Chain Size

21 facilities nationwide

Chain avg rating: 2.6/5 · Rank 7 of 22

Ownership & Management

Owners

Etn Family Holdings LLC

Owner · Organization

21%

Friedman, Shana

Owner

12%

Beatty, Brittany

Owner

Friedman, Benjamin

Owner

Com Family Trust

Owner (parent company) · Organization

10%

Millman, Chaim

Owner (parent company)

Newhouse, Eric

Owner (parent company)

Key personnel

Ashkar, RamiManaging Control - Governing BodyErblich, AvrahamManaging Control - Governing BodyFriedman, BenjaminManaging Control - Governing BodyMillman, ChaimManaging Control - Governing BodyNewhouse, EricManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call