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Nursing HomeMedicaid Top Rated

Mary's Meadow at Providence Place

Strong Medicare quality ratings; families often praise beautiful, clean, and modern facility. Still worth an in-person visit.

12 Gamelin Street, Holyoke, MA 0104040 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 11 Google reviews

5
4
3
2
1
Mary's Meadow at Providence Place Nursing Home in Holyoke, MA — Street View
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What this means for your family

Mary's Meadow is widely regarded for its clean, private-room environment and high-quality rehab services. However, families should be vigilant during the discharge process; ensure you have a clear, independent assessment of your loved one's physical readiness before they are transitioned home, as some families have reported feeling pressured by premature discharge timelines.

Google Reviews

Google Reviews

11 reviews on Google
Mary's Meadow at Providence Place is frequently praised for its beautiful, clean, and private-room environment, with many reviewers highlighting the kindness and professionalism of the nursing and rehab staff. However, some families have raised serious concerns regarding discharge planning, specifically alleging that patients were sent home prematurely when Medicare coverage ended despite not being physically ready.

Quality Themes

Tap a score for details
Food10.0Staff8.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Beautiful, clean, and modern facility
  • Private rooms with large bathrooms
  • Kind and compassionate nursing staff
  • Highly competent physical and occupational therapy

Concerns

  • Premature discharge planning when insurance coverage ends

Rating Trends

Tap a year to see what changed

2345.02015(2)5.02016(1)5.02017(1)5.02022(1)5.02023(1)5.02024(1)3.42025(5)

Distribution · 12 analyzed

5
10
4
0
3
0
2
0
1
2

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's 5-star staffing rating, how do you ensure that the nursing team maintains that high level of personalized attention throughout the weekends and evening hours?
  • 2I noticed the facility is beautifully designed with large private rooms; how do you encourage residents to socialize and participate in daily activities outside of their private suites?
  • 3With four health inspection deficiencies noted recently, could you walk me through the specific steps the facility has taken to address those areas and improve the overall care environment?
  • 4We appreciate that you are active in responding to family feedback online; how do you incorporate that kind of open communication into your daily care planning for residents?
  • 5How does your team approach discharge planning, and what support do you provide to families as insurance coverage transitions or care needs change?
  • 6Since your physical and occupational therapy programs are highly regarded, how are these services integrated into a resident's daily routine to help them maintain their independence?

Personalized based on this facility's data


Key Review Excerpts

Beautiful facility! Care was exceptional for my mom to recover after hospitalization. Staff were always kind, caring, friendly and responsive.

Rehab patient's family · 2025★★★★★

Each patient has their own private room with a large bathroom with a walk in shower. Very clean, bright and cheery.

General visitor/family · 2017★★★★★

The entire staff provided exceptional care for our patient. From the aides and nurses to the housekeeping staff, nothing was overlooked.

Professional partner (RN/Case Manager) · 2024★★★★★
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.92hrs
OK
Registered nurses for medical care
Total Nursing
5.49hrs
OK
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
MA
21.3%
Hampden
19.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility37.3%
Worse than Avg
Here
37.3%
US
19.4%
MA
21.4%
Hampden
23.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MA
13.7%
Hampden
8.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Hampden
95.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Hampden
96.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
5.3%
MA
5.2%
Hampden
6.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
MA
77.6%
Hampden
77.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
79.7%
MA
77.7%
Hampden
79.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Hampden
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (8.9)

Mary's Meadow shows a pattern of deficiencies across multiple surveys with recurring issues in medication management, resident rights, and emergency preparedness systems. The facility has had problems with nursing staffing requirements, pharmacy oversight, and backup power systems, though all violations have been corrected by the provider. Most recent issues from August 2025 involved nursing coverage and family notification requirements, suggesting ongoing operational challenges despite previous corrections.

Aug 27, 2025Routine
4
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0578Minimal · Pattern

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Jul 10, 2024Routine
2
0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jul 10, 2023Routine
6
0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mary's Meadow at Providence Place

Organization Type

nonprofit

Ownership & Management

Owners

Sisters of Providence Ministry Corporation

Owner · Organization

100%

Key personnel

Dana, EricContracted Managing EmployeeArguin, PatrickW-2 Managing EmployeeFulton, AgnesOfficer / DirectorGeary, MaryOfficer / DirectorKeough, JillOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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