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Nursing HomeMedicaid

Mont Marie Rehabilitation & Healthcare Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

36 Lower Westfield Road, Holyoke, MA 0104084 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 483 Google reviews

5
4
3
2
1
Mont Marie Rehabilitation & Healthcare Center Nursing Home in Holyoke, MA — Street View
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What this means for your family

While Mont Marie is frequently praised for its cleanliness and effective therapy programs, the recurring reports of slow response times and inconsistent care are concerning. If you are considering this facility, we strongly recommend asking for a tour of the specific unit your loved one will occupy and speaking directly with the nursing management about their current staffing ratios and protocols for call-bell response.

Google Reviews

Google Reviews

483 reviews on Google
Mont Marie Rehabilitation & Healthcare Center receives a high volume of positive reviews praising its cleanliness, friendly staff, and effective rehabilitation therapy programs. However, a recurring subset of critical reviews highlights serious concerns regarding understaffing, slow response times to call bells, and inconsistent quality of medical care, including reports of neglected hygiene and medication management issues.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean9.0Activities8.0Meds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming staff
  • Effective physical and occupational therapy
  • Helpful reception and administrative support

Concerns

  • Slow response times to call bells and assistance requests (mentioned by 5 reviewers)
  • Understaffing leading to neglect of basic hygiene and toileting needs (mentioned by 4 reviewers)
  • Inconsistent medication management and pain relief (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(87)4.72025(89)4.82026(56)

Distribution · 232 analyzed

5
211
4
6
3
3
2
1
1
11
10 reviews posted between Apr 8, 2026Apr 10, 2026 · 10 were 5-star

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning protocols do you have in place for the resident rooms?
  • 2We noticed many people praise how friendly and welcoming the administrative team is; how does that warm culture extend to the bedside nursing care?
  • 3How does the nursing team ensure that call bells are answered promptly, especially during busy shift changes?
  • 4Can you walk us through your process for managing medications and ensuring pain relief is consistent for every resident?
  • 5What is your approach to ensuring that personal hygiene and toileting needs are met consistently throughout the day?
  • 6How does the physical and occupational therapy team work with residents to help them regain their independence?

Personalized based on this facility's data


Key Review Excerpts

The staff, especially the Nursing staff, have been incredibly kind and supportive to me and my brothers, during a very trying time.

Long-term resident's family · 2024★★★★

My PT & OT went great and I left there feeling confident.

Rehab patient · 2024★★★★★

The staff leave patients waiting to use the bathroom for hours. They do not give proper care. I went to visit my aunt one time and heard 3 different patients yelling they hate it there, they’re mean.

Family member · 2025☆☆☆☆
Source: 483 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.99hrs
OK
Registered nurses for medical care
Total Nursing
4.47hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility61.3%
Worse than Avg
Here
61.3%
US
12.1%
MA
13.7%
Hampden
6.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.3%
MA
16.4%
Hampden
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
14.4%
MA
16.9%
Hampden
16.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Hampden
95.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
15.5%
MA
21.3%
Hampden
18.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.5%
Better than Avg
Here
19.5%
US
19.4%
MA
21.4%
Hampden
24.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
MA
77.6%
Hampden
77.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.1%
Better than Avg
Here
86.1%
US
79.8%
MA
77.7%
Hampden
79.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
MA
1.3%
Hampden
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (8.9)
5 complaint-triggered
$8,278 in fines

Mont Marie has 26 deficiencies across 6 surveys, with 5 complaint-triggered issues including concerns about nursing staff competency, medication errors, and foot care that families reported. The facility shows recurring problems with resident assessments (appearing in multiple surveys), nursing care quality, and infection control. While all issues have correction dates, the pattern of repeat deficiencies in core care areas warrants careful consideration during your visit.

Jan 20, 2026Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Dec 2, 2025Complaint
2
0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

Apr 15, 2025Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 4, 2025Routine
11
0622Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0254Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide hallway or ground-level exits in all residents' rooms.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 26, 2024Routine
4
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 6, 2022Routine
6
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Apr 4, 2025

$8,278

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mont Marie Rehabilitation & Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 28 of 80

Ownership & Management

Owners

Yr 2013 Investment Trust U/a/d 3/25/13

Owner (parent company) · Organization

23%

Key personnel

Rivard, LisaW-2 Managing EmployeeRivard, LisaOfficer / DirectorPosen, MindeeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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