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Nursing HomeMedicaid Investigative

Regalcare at Holyoke

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

282 Cabot Street, Holyoke, MA 01040102 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 27 Google reviews

5
4
3
2
1
Regalcare at Holyoke Nursing Home in Holyoke, MA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (10 vs median 7.0)
  • High staff turnover (52%)
  • High RN turnover (67%)

Bottom 25% in MA · Critically understaffed (RN) · Worst in REGALCARE chain · $13,153 in fines

Source: Medicare data

What this means for your family

While some families report excellent experiences with specific staff members, the recurring reports of medication errors and slow response times are serious red flags. If you choose this facility, we strongly recommend having a family member or private advocate present frequently to ensure basic needs are met and to monitor medication administration.

Google Reviews

Google Reviews

27 reviews on Google
Regalcare at Holyoke receives highly polarized feedback, with some families praising specific staff members like Darlene and Pedro for their dedication, while others report severe concerns regarding neglect and understaffing. While some patients report successful rehabilitation experiences, multiple reviewers have raised critical alarms about medication errors, unanswered call bells, and poor hygiene standards. Families considering this facility should be aware of the significant inconsistency in care quality reported across different stays.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and compassionate individual staff members
  • Helpful and responsive social work and administrative support
  • Effective physical and occupational therapy teams

Concerns

  • Chronic understaffing leading to long wait times for call bells (mentioned by 7 reviewers)
  • Medication management errors and safety risks (mentioned by 3 reviewers)
  • Poor hygiene, cleanliness, and lack of basic supplies like linens (mentioned by 4 reviewers)
  • Cold or poor quality food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02022(2)1.32023(6)2.02024(4)4.12025(14)5.02026(4)

Distribution · 30 analyzed

5
14
4
5
3
1
2
0
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure that call bells are answered promptly during peak hours and overnight shifts?
  • 2We understand that medication management is a critical priority; could you walk us through the double-check system you use to ensure accuracy and resident safety?
  • 3How does your housekeeping schedule ensure that resident rooms and common areas remain consistently clean and well-stocked with fresh linens throughout the week?
  • 4I noticed that your therapy team receives great feedback—how do they coordinate with the nursing staff to ensure that a resident's physical progress is supported during their daily routine?
  • 5Could you describe the current process for monitoring food quality and temperature, and how do you incorporate resident feedback to improve the dining experience?
  • 6What is your facility's protocol for communicating changes in a resident's health status or care plan to family members to ensure we stay fully informed?

Personalized based on this facility's data


Key Review Excerpts

The facility needs a little bit of updates. Specifically need beds. The smell is not pleasant need deep cleaning.

Family member · 2025★★★★

For me as a person the nurses giving out wrong medication amounts is dangerous and should be fireable offense like in Connecticut and it’s happening every week at least once

Resident · 2023☆☆☆☆

My mom didn't have water for hours she was bedridden. Pretty basic request. Her wounds went unreported. Saff is short over worked constantly.

Family member · 2024☆☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
45%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
89%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MA
13.7%
Hampden
8.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
15.3%
MA
16.4%
Hampden
15.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.4%
MA
21.3%
Hampden
18.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
14.4%
MA
16.9%
Hampden
15.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
19.4%
MA
21.4%
Hampden
24.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Hampden
96.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.9%
Better than Avg
Here
92.9%
US
79.7%
MA
77.7%
Hampden
79.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.0%
Mixed vs Avgs
Here
78.0%
US
81.8%
MA
77.6%
Hampden
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
MA
1.3%
Hampden
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Above state avg (8.9)
6 complaint-triggered
$13,153 in fines

This facility shows persistent patterns of concern with 58 deficiencies across seven surveys, including six complaint-triggered violations where families reported problems. The most recurring issues involve care planning and resident assessments, medication management, and safety/accident prevention. While all deficiencies show correction dates, the repeated nature of problems in core care areas like assessment accuracy, medication errors, and basic safety suggests ongoing operational challenges that families should carefully evaluate during visits.

Jun 25, 2025Routine
16
0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Oct 23, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 24, 2024Routine
20
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0926Potential for harm · WidespreadCorrected

Environmental Deficiencies

Have policies on smoking.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Oct 12, 2023Complaint
3
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 27, 2023Routine
1
0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jun 29, 2023Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Sep 27, 2023

$13,153

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regalcare at Holyoke

Organization Type

for profit

Chain Affiliation

Chain Name

Regalcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.8/5 · Rank 8 of 9 (Worst)

Ownership & Management

Owners

Rc Opco Holdco LLC

Owner · Organization

100%

Mirlis, Eliyahu

Owner (parent company)

99%

Key personnel

Mirlis, EliyahuW-2 Managing EmployeeMirlis, EliyahuOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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