Regalcare at Holyoke
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 7.0)
- High staff turnover (52%)
- High RN turnover (67%)
Bottom 25% in MA · Critically understaffed (RN) · Worst in REGALCARE chain · $13,153 in fines
What this means for your family
While some families report excellent experiences with specific staff members, the recurring reports of medication errors and slow response times are serious red flags. If you choose this facility, we strongly recommend having a family member or private advocate present frequently to ensure basic needs are met and to monitor medication administration.
Google Reviews
Google Reviews
27 reviews on Google“Regalcare at Holyoke receives highly polarized feedback, with some families praising specific staff members like Darlene and Pedro for their dedication, while others report severe concerns regarding neglect and understaffing. While some patients report successful rehabilitation experiences, multiple reviewers have raised critical alarms about medication errors, unanswered call bells, and poor hygiene standards. Families considering this facility should be aware of the significant inconsistency in care quality reported across different stays.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual staff members
- Helpful and responsive social work and administrative support
- Effective physical and occupational therapy teams
Concerns
- Chronic understaffing leading to long wait times for call bells (mentioned by 7 reviewers)
- Medication management errors and safety risks (mentioned by 3 reviewers)
- Poor hygiene, cleanliness, and lack of basic supplies like linens (mentioned by 4 reviewers)
- Cold or poor quality food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure that call bells are answered promptly during peak hours and overnight shifts?
- 2We understand that medication management is a critical priority; could you walk us through the double-check system you use to ensure accuracy and resident safety?
- 3How does your housekeeping schedule ensure that resident rooms and common areas remain consistently clean and well-stocked with fresh linens throughout the week?
- 4I noticed that your therapy team receives great feedback—how do they coordinate with the nursing staff to ensure that a resident's physical progress is supported during their daily routine?
- 5Could you describe the current process for monitoring food quality and temperature, and how do you incorporate resident feedback to improve the dining experience?
- 6What is your facility's protocol for communicating changes in a resident's health status or care plan to family members to ensure we stay fully informed?
Personalized based on this facility's data
Key Review Excerpts
“The facility needs a little bit of updates. Specifically need beds. The smell is not pleasant need deep cleaning.”
“For me as a person the nurses giving out wrong medication amounts is dangerous and should be fireable offense like in Connecticut and it’s happening every week at least once”
“My mom didn't have water for hours she was bedridden. Pretty basic request. Her wounds went unreported. Saff is short over worked constantly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent patterns of concern with 58 deficiencies across seven surveys, including six complaint-triggered violations where families reported problems. The most recurring issues involve care planning and resident assessments, medication management, and safety/accident prevention. While all deficiencies show correction dates, the repeated nature of problems in core care areas like assessment accuracy, medication errors, and basic safety suggests ongoing operational challenges that families should carefully evaluate during visits.
Jun 25, 2025Routine16
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Oct 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 24, 2024Routine20
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 12, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 27, 2023Routine1
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 29, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 27, 2023
$13,153
Ownership & Operations
Who Operates This Facility
Regalcare at Holyoke
for profit
Chain Affiliation
Regalcare
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 9 (Worst)
Ownership & Management
Owners
Rc Opco Holdco LLC
Owner · Organization
Mirlis, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit regalcareholyoke.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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