Mission Care at Holyoke
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 7.0)
Below average in MA · Below recommended RN staffing · Below chain average · $16,985 in fines · Abuse citation
What this means for your family
While the admissions team is noted for being helpful and welcoming, families should be aware of significant administrative and communication lapses, such as the insensitive automated outreach reported by some families. We recommend verifying the current staff-to-resident ratios and observing the facility's communication protocols firsthand before making a decision.
Google Reviews
Google Reviews
12 reviews on Google“Reviews for Mission Care at Holyoke are highly polarized, featuring a mix of glowing five-star ratings without text and deeply critical accounts from families. While some families praise the admissions process and initial facility energy, others report unprofessional staff behavior and distressing administrative errors, such as requesting reviews from deceased patients' families.”
Quality Themes
Tap a score for detailsStrengths
- Efficient and welcoming admissions process
- Positive initial facility energy
- Staff efforts to accommodate residents
Concerns
- Unprofessional or dismissive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s great to see how welcoming the admissions process felt when we walked in; how do you ensure that same level of care and attention continues once a resident is settled in?
- 2We noticed the staff works hard to accommodate individual resident needs; how do you handle it when a resident's specific routine or preference needs to be adjusted?
- 3How does the nursing team communicate important medical updates or changes in health status to family members to ensure we are always in the loop?
- 4With 125 residents in the facility, what is your process for managing medical emergencies or urgent clinical needs during the overnight hours?
- 5What kind of daily activities or social programs do you have planned to help residents stay engaged and connected with one another?
- 6How do you support your staff in maintaining a high standard of professional and respectful communication with both residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“I have been incredibly impressed from my first interactions with Nicole in Admissions (and throughout the admissions process) to my tour with Kyle where it was clear that there is a good, positive energy to this facility”
“Seriously! Horrible and heartless to be sending the heartbroken families a text, asking for literally the "deceased" person to leave a review, a month after they died at your facility.”
“The nursing staff is unprofessional and ignorant. I would never send a family member to this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering investigations, with recent concerns about abuse prevention, reporting procedures, and resident rights. The facility shows recurring issues across medication management, resident rights, and safety measures, though most deficiencies have correction plans in place. While the facility has addressed past problems, the pattern of complaints and repeated violations in core care areas warrants careful consideration during your visit.
Dec 3, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 25, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 10, 2025Routine14
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 10, 2025Complaint1
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Apr 1, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Federal Penalties
Fine
Nov 25, 2025
$15,935
Fine
Apr 1, 2025
$16,985
Ownership & Operations
Who Operates This Facility
Mission Care at Holyoke
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 8 of 12
Ownership & Management
Owners
Active Investments LLC
Owner (parent company) · Organization
Commonwealth Capital Investors LLC
Owner (parent company) · Organization
Preston Capital Investors INC
Owner (parent company) · Organization
Vantage Capital Investors LLC
Owner (parent company) · Organization
Cohen, Jonathan
Owner (parent company)
Sebbag, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit missioncareatholyoke.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Mont Marie Rehabilitation & Healthcare Center
< 1 miNursing Home · Holyoke, MA
Mary's Meadow at Providence Place
< 1 miNursing Home · Holyoke, MA
Vantage at West Springfield LLC
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Regalcare at Holyoke
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Massachusetts Veterans Home at Holyoke
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Day Brook Village Senior Living
2.2 miNursing Home · Holyoke, MA