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Nursing Home Top Rated

Renaissance Manor on Cabot

Strong Medicare quality ratings; families often praise clean, odor-free environment. Still worth an in-person visit.

279 Cabot Street, Holyoke, MA 0104061 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 52 Google reviews

5
4
3
2
1
Renaissance Manor on Cabot Nursing Home in Holyoke, MA — Street View
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What this means for your family

This facility is frequently praised for its cleanliness and rehabilitation therapy, making it a potential option for short-term recovery. However, given the serious and recurring reports of hygiene neglect and medication delays, we strongly recommend that families conduct unannounced visits and monitor their loved one's daily care closely.

Google Reviews

Google Reviews

52 reviews on Google
Renaissance Manor on Cabot receives polarized feedback, with many families praising the staff's kindness and the facility's cleanliness, while others report severe neglect and poor communication. While several reviewers highlight the facility as a good choice for rehabilitation and veteran care, significant concerns exist regarding hygiene standards, medication timing, and responsiveness to family inquiries. Families should weigh the positive reports of attentive nursing against serious allegations of neglect and understaffing.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean8.0ActivitiesN/AMeds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Clean, odor-free environment
  • Friendly and welcoming staff
  • Effective rehabilitation and therapy services
  • Supportive care for veterans

Concerns

  • Hygiene and personal care neglect (mentioned by 4 reviewers)
  • Poor communication and lack of compassion from leadership (mentioned by 3 reviewers)
  • Delayed medication administration (mentioned by 2 reviewers)
  • Understaffing and slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'19(2)'21(2)'23(10)'25(22)

Distribution · 58 analyzed

5
36
4
11
3
3
2
0
1
8

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's focus on supporting veterans, what specific programs or social activities are available to help residents with a military background feel at home?
  • 2Could you walk me through the current process for medication administration to ensure residents receive their doses on time and without delays?
  • 3How does the leadership team facilitate communication with families, and what is the best way for us to stay updated on our loved one's daily care and well-being?
  • 4With the recent focus on maintaining a clean and odor-free environment, what is your protocol for ensuring consistent personal hygiene and grooming assistance for each resident?
  • 5How do you manage staffing levels during peak hours to ensure that residents receive prompt attention when they use their call lights or need assistance?
  • 6What is your procedure for handling medical emergencies or sudden changes in a resident's health status, and how quickly are family members typically notified?

Personalized based on this facility's data


Key Review Excerpts

I am a registered nurse that required postoperative care after a back surgery. The PT & OT staff are outstanding!!! Overall a great facility. Very attentive and caring staff.

Rehab patient · 2021★★★★★

The staff took excellent care of my mother's needs, both physically and emotionally. They were all very pleasant, caring, and helpful whenever she/we needed anything.

Long-term resident's family · 2024★★★★★

My poor dad was sitting in urine with the same clothes we left him in the night before and smelled like ammonia. She was working that night had a full staff and did nothing about it.

Long-term resident's family · 2024☆☆☆☆
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.20hrs
OK
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
19.5%
MA
19.4%
Hampden
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
93.4%
MA
92.4%
Hampden
95.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
14.4%
MA
16.9%
Hampden
16.2%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility7.8%
Worse than Avg
Here
7.8%
US
3.2%
MA
3.5%
Hampden
2.8%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.4%
Worse than Avg
Here
9.4%
US
5.3%
MA
5.2%
Hampden
6.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.2%
Mixed vs Avgs
Here
20.2%
US
19.4%
MA
21.4%
Hampden
24.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
79.7%
MA
77.7%
Hampden
79.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.9%
Better than Avg
Here
88.9%
US
81.8%
MA
77.6%
Hampden
77.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Hampden
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (8.9)
2 complaint-triggered

Renaissance Manor has faced persistent issues with nursing care and medication management across multiple surveys, with families filing at least two complaints that triggered federal inspections. The facility has repeatedly struggled with nursing staffing levels, care planning, medication oversight, and safety protocols, though all deficiencies show correction dates, indicating efforts to address problems when identified.

Sep 22, 2025Routine
3
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Oct 31, 2024Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Oct 7, 2024Routine
16
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Dec 21, 2023Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 8, 2023Routine
7
0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Renaissance Manor on Cabot

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 4 of 188 (Best)

Ownership & Management

Owners

Summit Care LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Skilled Healthcare LLC

Owner (parent company) · Organization

Summit Care Parent LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorMorris, DianeManagerNussman, MarkManagerNussman, MarkAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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