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Nursing HomeMedicaid Investigative

Van Rensselaer Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

85 Bloomingrove Drive, Troy, NY 12180362 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 28 Google reviews

5
4
3
2
1
Van Rensselaer Manor Nursing Home in Troy, NY — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (12 vs median 6.0)

Bottom 25% in NY · Below recommended RN staffing · $21,645 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report excellent long-term care and cleanliness, there is a concerning pattern of recent reviews citing slow response times for basic resident needs and inconsistent assistance with feeding. If you consider this facility, we strongly recommend visiting during off-peak hours and asking specifically about their staffing ratios and protocols for assisting residents with mobility and meals.

Google Reviews

Google Reviews

28 reviews on Google
Van Rensselaer Manor receives highly polarized feedback, with some families praising the facility as clean and compassionate, while others report severe neglect and staffing shortages. Recurring complaints center on slow response times for basic needs like toileting and inconsistent quality of care, particularly regarding feeding assistance and staff professionalism.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean8.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and helpful nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation services
  • Strong support during hospice care

Concerns

  • Slow or unresponsive staff for basic needs like toileting (mentioned by 3 reviewers)
  • Inadequate assistance with feeding residents (mentioned by 2 reviewers)
  • General understaffing and poor management (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(2)'18(3)'20(3)'23(3)'25(6)'26(2)

Distribution · 33 analyzed

5
18
4
2
3
2
2
0
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With 362 residents, how does your team ensure that each person receives timely assistance with daily needs like toileting and mealtime support?
  • 2I noticed some concerns regarding communication and medication management in recent feedback; what specific protocols or systems have you put in place to improve these areas for residents?
  • 3Given the current staffing ratings, how do you manage shift transitions to ensure that residents don't experience delays in care during busy times of the day?
  • 4What steps is the facility taking to address the recent health inspection findings to ensure a higher standard of care moving forward?
  • 5Could you walk me through how your nursing staff coordinates with families when there is a change in a resident's health status or medication regimen?
  • 6What kind of daily activities or social programs are available to help residents feel engaged and connected within such a large community?

Personalized based on this facility's data


Key Review Excerpts

My mom was calling for a nurse for 45 minutes to help her to the bathroom. Finally I went to front desk and the nurse said im on my lunch your going to have to wait.

Family member · 2025☆☆☆☆

My stepmom has been there for 16 years and has had awesome care. She is paralyzed on one side and is In a wheelchair, she has never had a bed sore, which is amazing!!

Long-term resident's family · 2025★★★★★

The staff was amazing to him and the whole time he was in hospice they made sure he was comfortable.

Grandchild of resident · 2021★★★★★
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
73%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
12.1%
NY
18.9%
Rensselaer
7.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
NY
91.3%
Rensselaer
84.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
15.4%
NY
13.8%
Rensselaer
19.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Rensselaer
89.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Mixed vs Avgs
Here
14.4%
US
19.5%
NY
13.3%
Rensselaer
13.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
19.4%
NY
20.2%
Rensselaer
22.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
79.7%
NY
78.8%
Rensselaer
69.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Better than Avg
Here
92.9%
US
81.8%
NY
77.0%
Rensselaer
73.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
NY
1.2%
Rensselaer
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Well above state avg (7.6)
12 complaint-triggered
$21,645 in fines

Van Rensselaer Manor has significant concerns with families filing multiple complaints triggering inspections, including recent issues with abuse protection, emergency response, and care planning. The facility shows recurring problems across medication management, infection control, and fire safety systems, with some issues persisting across multiple surveys. While most deficiencies show correction dates, the pattern of complaint-driven inspections and repeat violations in critical safety areas warrants careful consideration before visiting.

Mar 18, 2026Complaint
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jun 10, 2025Complaint
5
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 31, 2025Complaint
2
0678Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 1, 2023Routine
12
0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Apr 6, 2023Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 2, 2021Routine
10
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jan 31, 2025

$21,645

Ownership & Operations

Who Operates This Facility

Owner / Operator

Van Rensselaer Manor

Organization Type

government

Ownership & Management

Owners

Rensselaer County Bureau of Finance

Owner · Organization

100%

Key personnel

Rensselaer County Bureau of Finance5% or Greater Mortgage InterestRensselaer County Bureau of Finance5% or Greater Security InterestWasielewski, JohnW-2 Managing EmployeeDaley, DanaManagerDaley, DanaAdp of the Snf
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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