Van Rensselaer Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · $21,645 in fines · Abuse citation
What this means for your family
While some families report excellent long-term care and cleanliness, there is a concerning pattern of recent reviews citing slow response times for basic resident needs and inconsistent assistance with feeding. If you consider this facility, we strongly recommend visiting during off-peak hours and asking specifically about their staffing ratios and protocols for assisting residents with mobility and meals.
Google Reviews
Google Reviews
28 reviews on Google“Van Rensselaer Manor receives highly polarized feedback, with some families praising the facility as clean and compassionate, while others report severe neglect and staffing shortages. Recurring complaints center on slow response times for basic needs like toileting and inconsistent quality of care, particularly regarding feeding assistance and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful nursing staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Strong support during hospice care
Concerns
- Slow or unresponsive staff for basic needs like toileting (mentioned by 3 reviewers)
- Inadequate assistance with feeding residents (mentioned by 2 reviewers)
- General understaffing and poor management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 362 residents, how does your team ensure that each person receives timely assistance with daily needs like toileting and mealtime support?
- 2I noticed some concerns regarding communication and medication management in recent feedback; what specific protocols or systems have you put in place to improve these areas for residents?
- 3Given the current staffing ratings, how do you manage shift transitions to ensure that residents don't experience delays in care during busy times of the day?
- 4What steps is the facility taking to address the recent health inspection findings to ensure a higher standard of care moving forward?
- 5Could you walk me through how your nursing staff coordinates with families when there is a change in a resident's health status or medication regimen?
- 6What kind of daily activities or social programs are available to help residents feel engaged and connected within such a large community?
Personalized based on this facility's data
Key Review Excerpts
“My mom was calling for a nurse for 45 minutes to help her to the bathroom. Finally I went to front desk and the nurse said im on my lunch your going to have to wait.”
“My stepmom has been there for 16 years and has had awesome care. She is paralyzed on one side and is In a wheelchair, she has never had a bed sore, which is amazing!!”
“The staff was amazing to him and the whole time he was in hospice they made sure he was comfortable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Van Rensselaer Manor has significant concerns with families filing multiple complaints triggering inspections, including recent issues with abuse protection, emergency response, and care planning. The facility shows recurring problems across medication management, infection control, and fire safety systems, with some issues persisting across multiple surveys. While most deficiencies show correction dates, the pattern of complaint-driven inspections and repeat violations in critical safety areas warrants careful consideration before visiting.
Mar 18, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jun 10, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 1, 2023Routine12
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Apr 6, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 2, 2021Routine10
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 31, 2025
$21,645
Ownership & Operations
Who Operates This Facility
Van Rensselaer Manor
government
Ownership & Management
Owners
Rensselaer County Bureau of Finance
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit vanrensselaermanor.com
Medicare data downloads
Original nursing home datasets
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