Troy Center for Rehabilitation and Nursing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 104 Google reviews

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What this means for your family
While the physical therapy department is frequently cited as a strength, the facility has a consistent pattern of severe complaints regarding sanitation, medication delays, and lack of responsiveness. We strongly recommend visiting in person during off-hours or weekends to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
104 reviews on Google“The Troy Center for Rehabilitation and Nursing receives polarized feedback, with a significant number of reviewers describing the facility as unsanitary, understaffed, and neglectful. While some patients report positive experiences with the physical therapy department and specific staff members, many families express urgent concerns regarding delayed medication administration, poor hygiene, and difficulty communicating with management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy program
- Select attentive and compassionate nursing staff
- Responsive social work and administrative support for some families
Concerns
- Unsanitary conditions and persistent odors (mentioned by 14 reviewers)
- Slow or non-existent response to call lights (mentioned by 11 reviewers)
- Medication errors or significant delays in administration (mentioned by 8 reviewers)
- Understaffing leading to patient neglect (mentioned by 10 reviewers)
- Difficulty reaching staff or management via phone (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through your current nurse-to-resident ratio and how you ensure call lights are answered promptly during peak hours?
- 2We noticed some feedback regarding facility cleanliness; what is your current protocol for housekeeping and managing odors in resident rooms and common areas?
- 3What specific safeguards and double-check systems do you have in place to ensure that medications are administered accurately and on schedule for residents?
- 4We see that communication is a focus for your team; what is the best way for family members to reach management or nursing staff if we have urgent questions or concerns?
- 5Since the physical therapy program is a noted strength here, how are those sessions integrated into the daily routine for residents who are working on mobility goals?
- 6How does your team handle medical emergencies or changes in a resident's condition, and at what point is a family member typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was consistently encouraging, and dedicated. They treated our dad with compassion and respect. He’s moving so much better now.”
“They do not answer the call lights in a timely manner (15 minutes plus). They have not answered the phone for professional businesses or for family frantically calling.”
“The physical therapy department was excellent. I could not walk at all when I came in and by the time I left, I was walking with the help of a walker.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Troy Center has recurring problems with care planning, nursing staffing, and medication management that persist across multiple surveys from 2020 to 2024, indicating systemic issues. Families have filed complaints triggering inspections that revealed concerns about abuse reporting, safety hazards, and inadequate care assistance. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing quality challenges.
Feb 12, 2024Routine5
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 12, 2024Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 28, 2021Routine12
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Feb 12, 2020Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Troy Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 9 of 35
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit troy-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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