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Nursing HomeMedicaid

Troy Center for Rehabilitation and Nursing

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

49 Marvin Avenue, Troy, NY 1218078 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 104 Google reviews

5
4
3
2
1
Troy Center for Rehabilitation and Nursing Nursing Home in Troy, NY — Street View
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What this means for your family

While the physical therapy department is frequently cited as a strength, the facility has a consistent pattern of severe complaints regarding sanitation, medication delays, and lack of responsiveness. We strongly recommend visiting in person during off-hours or weekends to observe staffing levels and cleanliness firsthand before making a decision.

Google Reviews

Google Reviews

104 reviews on Google
The Troy Center for Rehabilitation and Nursing receives polarized feedback, with a significant number of reviewers describing the facility as unsanitary, understaffed, and neglectful. While some patients report positive experiences with the physical therapy department and specific staff members, many families express urgent concerns regarding delayed medication administration, poor hygiene, and difficulty communicating with management.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0Activities5.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy program
  • Select attentive and compassionate nursing staff
  • Responsive social work and administrative support for some families

Concerns

  • Unsanitary conditions and persistent odors (mentioned by 14 reviewers)
  • Slow or non-existent response to call lights (mentioned by 11 reviewers)
  • Medication errors or significant delays in administration (mentioned by 8 reviewers)
  • Understaffing leading to patient neglect (mentioned by 10 reviewers)
  • Difficulty reaching staff or management via phone (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(6)'19(11)'21(16)'23(9)'25(21)'26(13)

Distribution · 106 analyzed

5
51
4
5
3
1
2
3
1
46

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels are a priority for us, could you walk us through your current nurse-to-resident ratio and how you ensure call lights are answered promptly during peak hours?
  • 2We noticed some feedback regarding facility cleanliness; what is your current protocol for housekeeping and managing odors in resident rooms and common areas?
  • 3What specific safeguards and double-check systems do you have in place to ensure that medications are administered accurately and on schedule for residents?
  • 4We see that communication is a focus for your team; what is the best way for family members to reach management or nursing staff if we have urgent questions or concerns?
  • 5Since the physical therapy program is a noted strength here, how are those sessions integrated into the daily routine for residents who are working on mobility goals?
  • 6How does your team handle medical emergencies or changes in a resident's condition, and at what point is a family member typically notified?

Personalized based on this facility's data


Key Review Excerpts

The rehab team was consistently encouraging, and dedicated. They treated our dad with compassion and respect. He’s moving so much better now.

Long-term resident's family · 2025★★★★★

They do not answer the call lights in a timely manner (15 minutes plus). They have not answered the phone for professional businesses or for family frantically calling.

Family member · 2022☆☆☆☆

The physical therapy department was excellent. I could not walk at all when I came in and by the time I left, I was walking with the help of a walker.

Rehab patient · 2025★★★★★
Source: 104 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
12.1%
NY
18.9%
Rensselaer
5.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
15.4%
NY
13.8%
Rensselaer
22.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
93.4%
NY
91.3%
Rensselaer
84.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
19.5%
NY
13.3%
Rensselaer
14.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.4%
Worse than Avg
Here
86.4%
US
95.5%
NY
95.3%
Rensselaer
91.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.3%
NY
13.8%
Rensselaer
14.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.2%
Better than Avg
Here
90.2%
US
81.8%
NY
77.0%
Rensselaer
74.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.4%
Better than Avg
Here
82.4%
US
79.7%
NY
78.8%
Rensselaer
71.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Rensselaer
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.6)
6 complaint-triggered

Troy Center has recurring problems with care planning, nursing staffing, and medication management that persist across multiple surveys from 2020 to 2024, indicating systemic issues. Families have filed complaints triggering inspections that revealed concerns about abuse reporting, safety hazards, and inadequate care assistance. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing quality challenges.

Feb 12, 2024Routine
5
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 12, 2024Complaint
5
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 31, 2024Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 28, 2021Routine
12
0227Potential for harm · PatternCorrected

Egress Deficiencies

Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Feb 12, 2020Routine
13
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Troy Center for Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Centers Health Care

Chain Size

37 facilities nationwide

Chain avg rating: 2.2/5 · Rank 9 of 35

Ownership & Management

Owners

Rozenberg, Kenneth

Owner

97%

Key personnel

Goldman, NathanManaging Control - Governing BodyHendrix, HeidiManaging Control - Governing BodyLantzitsky, AharonManaging Control - Governing BodyRozenberg, KennethManaging Control - Governing BodyDeslauriers, MartyManager
Source: Medicare provider data

Contact

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References & Resources

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