The Eliot at Troy, LLC
Families consistently rate this highly — reviewers highlight friendly and professional staff. Schedule a visit to confirm the fit.
based on 143 Google reviews
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What this means for your family
This facility appears to be in a strong period of revitalization, with many families noting that new leadership has significantly improved the quality of care and atmosphere. However, you should specifically ask management about their current protocols for food safety and kitchen hygiene to ensure the serious concerns raised by one reviewer have been fully addressed.
Google Reviews
Google Reviews
143 reviews on Google“The Eliot at Troy is widely praised by families for its recent significant improvements in leadership, staff friendliness, and facility renovations. While most reviewers highlight a warm, home-like atmosphere and attentive care, one extremely serious report of food safety and hygiene issues must be investigated. Overall, recent sentiment suggests a facility that is successfully undergoing a positive turnaround.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff
- Recent facility renovations and modern aesthetics
- Warm, welcoming, and home-like atmosphere
- Improved leadership and administration
Concerns
- Serious allegations of food safety and hygiene issues
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how much care you put into responding to everyone's feedback online; how does that culture of communication translate to how you interact with families daily?
- 2With 155 residents living here, how do you ensure that each person still receives personalized attention and doesn't feel lost in the crowd?
- 3What are some of the favorite daily activities or social outings that the residents here look forward to most?
- 4Can you walk us through the specific protocols in place if a resident has a medical emergency during the middle of the night?
- 5How does the staff handle transitions for new residents to help them feel comfortable and at home in the community during their first few weeks?
- 6What kind of support is available if a resident's care needs increase and they require more assistance with their daily routines?
Personalized based on this facility's data
Key Review Excerpts
“The staff are the absolute best; they are so caring and on it, treating everyone like family. That incredible vibe starts right at the top with the Administrator, who's fantastic at her job, always visible, and sets such a kind, positive tone for the whole place.”
“Our mom was a resident of the Eliot for 10 years and there were many challenges along the way regarding the administration leadership and staff lack of quality care being provided. We are very grateful for new leadership under Chantelle Myers executive director!!!”
“I initially had my first experience with Odette on my tour and worked with me closely to transition my resident to this facility with the utmost knowledge and ease I have ever experienced.. it it’s a great assisted living that is clean and has excellent welcoming attitudes.. the staff is terrific!”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
82 violations from 44 inspections
Jul 15, 2025Complaint11Report
Admission standards
Resident services
General requirements
Resident services
Environmental standards
Resident services
Personnel
General provisions
Resident services
Resident funds and valuables
Food service
Jun 4, 2025Complaint
Records and reports
Jan 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 10, 2024Complaint
Environmental standards
Jul 19, 2024Complaint33Report
General requirements
Admission standards
Resident services
Resident services
Resident services
Records and reports
Environmental standards
Admission standards
Resident protections
Resident services
Resident services
Food service
Environmental standards
General provisions
Resident protections
Resident services
Resident services
Food service
Environmental standards
Disaster and emergency planning
Admission standards
Resident funds and valuables
Resident services
Resident services
Food service
Environmental standards
Notifications of criminal charges or convicti
Admission standards
Resident services
Resident services
Food service
Environmental standards
Environmental standards
Jul 16, 2024Complaint
Resident funds and valuables
Jul 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Eliot at Troy, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit eliotalp.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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