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Nursing HomeMedicaid Investigative

Eddy Heritage House Nursing and Rehabilitation Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2920 Tibbits Avenue, Troy, NY 12180120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 12 Google reviews

5
4
3
2
1
Eddy Heritage House Nursing and Rehabilitation Ctr Nursing Home in Troy, NY — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 6.0)
  • High staff turnover (57%)
  • High RN turnover (56%)

Bottom 25% in NY · Below recommended RN staffing · Above average staffing · Worst in TRINITY HEALTH chain · No penalties on record

Source: Medicare data

What this means for your family

We strongly advise caution regarding this facility due to consistent reports of patient falls and slow response times to call lights. While some reviewers appreciate the activities and environment, the recurring themes of neglect and medical errors are significant red flags that warrant thorough investigation before placement.

Google Reviews

Google Reviews

12 reviews on Google
Eddy Heritage House receives highly polarized feedback, with recent reviews highlighting severe concerns regarding patient safety and neglect. While one reviewer praises the facility's environment and activities, multiple family members report dangerous patterns of falls, slow response times to call lights, and inadequate staffing levels.

Quality Themes

Tap a score for details
Food5.0Staff1.0Clean3.0Activities8.0Meds1.0Memory1.0Comms1.0ValueN/A

Strengths

  • Engaging activity programs
  • Home-like facility environment
  • Some individual nurses described as caring

Concerns

  • Slow or non-existent response to call lights (mentioned by 4 reviewers)
  • Frequent falls and lack of adequate supervision (mentioned by 3 reviewers)
  • Understaffing leading to poor hygiene and care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.52018(2)5.02020(1)1.02021(1)1.72022(3)1.02023(1)2.32024(3)2.32026(3)

Distribution · 14 analyzed

5
4
4
0
3
0
2
3
1
7

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding call light response times, what specific protocols are in place to ensure residents receive timely assistance when they need help?
  • 2I noticed the facility has a 3-star staffing rating; could you walk me through how you manage staffing levels during peak hours to ensure residents receive consistent supervision and hygiene care?
  • 3With concerns raised about fall prevention, what proactive measures and monitoring systems do you use to keep residents safe while moving around the facility?
  • 4The reviews mention that the activity programs are quite engaging; could you share a sample calendar and explain how you encourage residents to participate in these daily activities?
  • 5How does your nursing team coordinate communication with families regarding changes in a resident's medication or health status to ensure we are always kept in the loop?
  • 6What is the facility's specific process for handling medical emergencies or urgent health changes, particularly during overnight shifts when staffing levels may be different?

Personalized based on this facility's data


Key Review Excerpts

My husband's grandmother has fallen 3x now and nobody ever shows up to her help light, til much later if at all. She has fractured her hip, her arm, and her thigh falling ...on several different occasions.

Memory care family member · 2024☆☆☆☆

My mother was at this facility for four years and passed away in November of 2025 due to the complete and utter negligence of the staff not watching her. She had taken multiple falls while at this facility and this final fall finally ended her life.

Long-term resident's family · 2026☆☆☆☆

When he went to Heritage House, behead nurse was checking out his sutures apparently, and open one up, and my uncle bled profusely. Bled profusely.

Long-term resident's family · 2022★★☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
98%
Registered nurses for medical care
Total Nursing
3.78hrs
92%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NY
18.9%
Rensselaer
7.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
NY
91.3%
Rensselaer
84.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Rensselaer
89.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
15.4%
NY
13.8%
Rensselaer
21.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.1%
Worse than Avg
Here
20.1%
US
19.5%
NY
13.3%
Rensselaer
12.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
14.4%
NY
14.8%
Rensselaer
12.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
79.7%
NY
78.8%
Rensselaer
70.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
81.8%
NY
77.0%
Rensselaer
73.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
NY
1.2%
Rensselaer
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Well above state avg (7.6)
14 complaint-triggered

Families have repeatedly filed complaints about this facility, triggering 14 deficiencies that led to investigations. The most concerning pattern involves medication management, resident safety and abuse prevention, and care planning, with problems persisting across multiple years. Recent November 2025 complaints resulted in serious deficiencies including medication errors and abuse protection failures. While the facility reports correcting these issues, the recurring nature across surveys suggests ongoing quality concerns families should carefully investigate.

Nov 26, 2025Complaint
9
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Feb 27, 2024Routine
12
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Feb 27, 2024Complaint
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Feb 26, 2024Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 14, 2021Routine
5
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Aug 1, 2019Routine
11
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Nov 26, 2025

$134,775

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eddy Heritage House Nursing and Rehabilitation Ctr

Organization Type

nonprofit

Chain Affiliation

Chain Name

Trinity Health

Chain Size

19 facilities nationwide

Chain avg rating: 3.4/5 · Rank 18 of 20 (Worst)

Ownership & Management

Owners

St Peters Health Partners

Owner · Organization

100%

Key personnel

Bala, GuhaOfficer / DirectorHanks, StevenOfficer / DirectorIsacksen, DanielOfficer / DirectorLapczynski, PatriciaOfficer / DirectorMccormick, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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