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Nursing HomeMedicaid

Eddy Memorial Geriatric Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2256 Burdett Avenue, Troy, NY 1218080 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 8 Google reviews

5
4
3
2
1
Eddy Memorial Geriatric Center Nursing Home in Troy, NY — Street View
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What this means for your family

While the facility is praised for its physical therapy and compassionate end-of-life support, there are serious concerns regarding the consistency of basic hygiene and dementia-specific care. We recommend that families conduct unannounced visits to observe the level of daily assistance provided to residents.

Google Reviews

Google Reviews

8 reviews on Google
Eddy Memorial Geriatric Center receives polarized feedback, with some families praising the compassionate end-of-life care and dedicated physical therapy staff. However, other reports highlight significant failures in basic hygiene and dementia care, alongside complaints regarding the quality of food service.

Quality Themes

Tap a score for details
Food1.0Staff7.0Clean8.0Activities8.0MedsN/AMemory2.0CommsN/AValueN/A

Strengths

  • Compassionate end-of-life care
  • Dedicated physical therapy and occupational therapy teams
  • Cleanliness of rooms and common areas

Concerns

  • Poor quality of food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02013(1)2.02017(1)3.02022(4)5.02023(1)5.02024(1)1.02025(1)1.02026(1)

Distribution · 10 analyzed

5
5
4
0
3
0
2
1
1
4

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that physical and occupational therapy are highlighted as strengths here; how do those teams collaborate with nursing staff to support a resident's daily mobility?
  • 2We understand that dining is a central part of daily life; could you walk us through how you are currently working to improve the meal experience and variety for residents?
  • 3Given the facility's focus on compassionate end-of-life care, what specific support systems are in place for families during those transitions?
  • 4With 80 residents, how does the staff ensure that those in memory care receive the personalized attention and engagement they need throughout the day?
  • 5Could you explain the protocols for handling medical emergencies or sudden changes in health status, especially during evening or weekend shifts?
  • 6I see that the facility makes an effort to engage with feedback online; how do you typically incorporate family input or concerns into your ongoing operational improvements?

Personalized based on this facility's data


Key Review Excerpts

The staff at Eddy Memorial have been wonderful. They are friendly, patient, and very helpful - all while performing a job I wouldn't last 5 minutes doing.

Long-term resident's family · 2023★★★★★

The staff there was like angles and made her final days as comfortable as possible.

Long-term resident's family · 2022★★★★★

She never received any services to assist with her dementia but did not receive basic care like showering on a regular basis.

Neighbor of former resident · 2025☆☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
74%
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
NY
18.9%
Rensselaer
7.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
93.4%
NY
91.3%
Rensselaer
85.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
95.5%
NY
95.3%
Rensselaer
90.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
19.4%
NY
20.2%
Rensselaer
22.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
4.9%
NY
6.8%
Rensselaer
6.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.7%
Mixed vs Avgs
Here
14.7%
US
19.5%
NY
13.3%
Rensselaer
13.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.9%
Better than Avg
Here
90.9%
US
81.8%
NY
77.0%
Rensselaer
74.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (7.6)
1 complaint-triggered

Eddy Memorial has persistent issues with care planning appearing across all three surveys, along with recurring problems in fire safety systems and infection control. The facility shows ongoing challenges in developing complete resident care plans, maintaining proper fire safety equipment, and implementing infection prevention programs. One complaint was filed by a family regarding infection control issues, and while all deficiencies show correction dates, the repeated nature of care planning violations across multiple years suggests systemic concerns families should investigate during visits.

Aug 9, 2024Routine
14
0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 9, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 17, 2022Routine
7
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Dec 10, 2019Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eddy Memorial Geriatric Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Trinity Health

Chain Size

19 facilities nationwide

Chain avg rating: 3.4/5 · Rank 12 of 20

Ownership & Management

Owners

St Peters Health Partners

Owner · Organization

100%

Key personnel

Bala, GuhaOfficer / DirectorHanks, StevenOfficer / DirectorIsacksen, DanielOfficer / DirectorLapczynski, PatriciaOfficer / DirectorMccormick, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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