Valley View Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 6)
- High staff turnover (56%)
- High RN turnover (57%)
Below average in IN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While some families report positive experiences with short-term rehab, the recurring, high-severity reports of medical neglect and medication errors are deeply concerning. If you consider this facility, we strongly advise you to conduct unannounced visits, specifically during weekends or evening shifts, to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
58 reviews on Google“Valley View Healthcare Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and dangerous medication management errors. While some reviewers praise specific staff members for being friendly and helpful during short-term rehab stays, the recurring reports of unresponsive call lights, unaddressed medical needs, and facility cleanliness issues raise significant concerns for long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and supportive individual staff members
- Effective short-term rehabilitation therapy
- Clean environment reported by some recent visitors
Concerns
- Neglect of basic hygiene and soiled linens (mentioned by 6 reviewers)
- Unresponsive staff and ignored call lights (mentioned by 4 reviewers)
- Poor medication management and communication (mentioned by 5 reviewers)
- General facility cleanliness and maintenance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific steps is the management team taking to ensure consistent cleanliness and hygiene in resident rooms?
- 2Can you walk me through your current protocol for responding to call lights to ensure that residents receive timely assistance?
- 3How does your nursing team manage medication administration to ensure accuracy and clear communication with families?
- 4I noticed your team has been engaging with feedback online; how do you incorporate that family input into improving daily care and staff responsiveness?
- 5What specific activities or social programs are available for residents to ensure they feel engaged and supported throughout the day?
- 6With the current staffing levels, how do you ensure that residents receive consistent support with their daily personal care and hygiene needs?
Personalized based on this facility's data
Key Review Excerpts
“Patients are left to lay in soiled sheets and clothes. No routine check ups. Colostomy bag was changed then bandages were changed with the same pair of dirty gloves.”
“My dad had the beginings of dementia which got worse very quickly while there. My dad had been taking an opiod pain reliever for over 15 years... the doctor and nursing staff thought at 85 years old that this would be a great time to just completely stop giving him this med.”
“My sister was there for rehabilitation and was hours away from death by the time we got her to the hospital. She had asked for 2 days to be sent to the hospital and they refused.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley View Healthcare Center shows a concerning pattern of 94 deficiencies with families filing multiple complaints that triggered inspections. The facility repeatedly struggles with medication management, care planning, fire safety systems, and food service across all recent surveys. Most concerning are recent complaints about neglect and abuse reporting, though all violations show correction dates. Families should inquire about sustained improvements before visiting.
Feb 9, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
May 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Mar 28, 2025Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Mar 28, 2025Complaint6
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2024Routine20
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Valley View Healthcare Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 83 of 121
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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