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Nursing HomeMedicaid Investigative

Brickyard Healthcare - Elkhart Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1001 W Hively Ave, Elkhart, IN 46517175 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 39 Google reviews

5
4
3
2
1
Brickyard Healthcare - Elkhart Care Center Nursing Home in Elkhart, IN — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (10 vs median 6)

Bottom 25% in IN · Critically understaffed (RN) · Worst in BRICKYARD HEALTHCARE chain · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for short-term recovery. However, families should be aware of significant concerns regarding nursing responsiveness and communication. We strongly recommend conducting unannounced visits and closely monitoring your loved one's daily care if they are admitted for long-term stays.

Google Reviews

Google Reviews

39 reviews on Google
Brickyard Healthcare - Elkhart Care Center receives highly polarized feedback, with many reviewers praising the rehabilitation therapy team for helping patients regain independence. However, there are serious, recurring allegations of neglect, including reports of residents being left in soiled conditions, unresponsive nursing staff, and difficulties reaching the facility by phone.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean7.0Activities8.0Meds6.0Memory7.0Comms3.0Value7.0

Strengths

  • Highly effective rehabilitation and physical therapy
  • Friendly and supportive admissions staff
  • Clean and well-maintained facility environment
  • Convenient in-house dialysis services

Concerns

  • Neglect and poor hygiene care for residents (mentioned by 3 reviewers)
  • Unresponsive nursing staff and slow call light response (mentioned by 3 reviewers)
  • Difficulty communicating with staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.92022(8)2.92023(8)4.12024(10)4.62025(9)3.52026(8)

Distribution · 43 analyzed

5
29
4
4
3
0
2
1
1
9

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to online feedback; how do you use that family input to improve the daily care experience for residents?
  • 2Given the current staffing ratings, what specific protocols do you have in place to ensure call lights are answered promptly and residents' needs are met in a timely manner?
  • 3We understand that hygiene and personal care are top priorities for our family; could you walk us through the daily routine for assistance with grooming and cleanliness?
  • 4Since the facility offers excellent in-house dialysis and rehabilitation, how do you coordinate those specialized medical services with the nursing team to ensure seamless care?
  • 5Communication is very important to us; what is the best way for families to reach the nursing staff directly if we have questions about our loved one's health status?
  • 6What kind of social activities or events are scheduled to keep residents engaged and connected with others throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The therapy team @Brickyard~Elkhart has one of the most impressive departments. They have led the way to the road in my personal rehabilitation.

Rehab patient · 2023★★★★★

My mother sat in her own feces for hours, came into her room today and she had spilled cold coffee all over her for 3 hours. Seems that they only cared about her once we had shown up and practically cleaned it up ourselves.

Long-term resident's family · 2023☆☆☆☆

Facilities are not fancy but always very clean. You can visit anytime day or night, and you can decorate your room with personal belongings.

Memory care family member · 2025★★★★★
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
45%
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.4%
Worse than Avg
Here
29.4%
US
19.4%
IN
23.8%
Elkhart
27.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.1%
Mixed vs Avgs
Here
19.1%
US
12.1%
IN
24.8%
Elkhart
16.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
15.5%
IN
13.6%
Elkhart
10.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
15.3%
IN
13.0%
Elkhart
10.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.0%
Worse than Avg
Here
16.0%
US
14.4%
IN
11.4%
Elkhart
10.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.5%
Worse than Avg
Here
90.5%
US
93.4%
IN
93.6%
Elkhart
95.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility44.4%
Worse than Avg
Here
44.4%
US
79.8%
IN
79.0%
Elkhart
79.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.8%
Worse than Avg
Here
59.8%
US
81.8%
IN
81.5%
Elkhart
81.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Elkhart
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
8 complaint-triggered

Families have filed multiple complaints about Brickyard Healthcare, triggering investigations that found serious issues with wound care, incontinence management, and medication management. The facility shows a concerning pattern of recurring problems across surveys, particularly with food safety and pharmacy services appearing in multiple inspections. While the facility reports correcting deficiencies when cited, the repeated nature of complaints and similar violations suggests ongoing quality concerns that families should carefully consider.

Jan 16, 2026Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 2, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 12, 2025Routine
16
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 23, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 4, 2024Complaint
1
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Aug 5, 2024Routine
21
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brickyard Healthcare - Elkhart Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Brickyard Healthcare

Chain Size

23 facilities nationwide

Chain avg rating: 2.5/5 · Rank 17 of 23 (Worst)

Ownership & Management

Key personnel

Knisley, ChadContracted Managing EmployeeGentry, MarkOfficer / DirectorWhicker, TimothyOfficer / DirectorEngels, ErinOfficer / DirectorFenoughty, DeannaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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