Hubbard Hill Estates INC
Strong Medicare quality ratings; families often praise compassionate, long-term care staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While Hubbard Hill has a history of providing compassionate long-term care, recent reviews indicate serious concerns regarding medication safety and staffing levels. If you are considering this facility, we strongly recommend requesting a tour of the specific unit where your loved one will reside and asking for a detailed explanation of their medication administration protocols.
Google Reviews
Google Reviews
26 reviews on Google“Hubbard Hill Estates receives polarized feedback, with long-term family members often praising the compassionate care and beautiful facility, while more recent reviewers report significant concerns regarding medication errors, hygiene, and staffing ratios. Families considering this facility should be aware of reports of declining care quality and rising costs in recent years.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-term care staff
- Beautiful, well-maintained facility environment
- Active community involvement and resident activities
Concerns
- Medication management errors and dosage mistakes (mentioned by 2 reviewers)
- Inadequate staffing ratios and neglect of hygiene needs (mentioned by 2 reviewers)
- Significant and rapid increases in cost of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's beautiful grounds, what are some of the most popular activities or community events that residents participate in on a weekly basis?
- 2Could you walk us through your current process for medication administration and how you ensure accuracy for each resident?
- 3We noticed the facility has a high CMS staffing rating, but we want to understand how you ensure consistent support for personal hygiene and daily care needs throughout the day and night?
- 4How do you communicate with families regarding changes in care costs, and what is your approach to ensuring long-term financial transparency?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and coordinating with local hospitals?
- 6We see that you engage with feedback online; how do you use input from families to continuously improve the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“His medications were completely messed up and received 4 times the dosage on one of his prescribed medications even after I met with them and told them it was incorrect.”
“We are extremely disappointed with our experience at Hubbard Hill Living Wisdom They misrepresented staffing ratios, resulting in inadequate care and attention for residents. Within just 18 months, the cost increased by an astonishing 38%.”
“My mother in law was a resident for six years and passed away Monday after battling dementia. Her care at Hubbard Hill was stellar.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hubbard Hill Estates has a moderate inspection record with 7 deficiencies across 3 surveys, all corrected by the facility. The most recurring issues involve quality of care (respiratory and bladder care), along with isolated problems in food safety, care planning, infection control, resident financial rights, and fire safety systems. No families have filed complaints triggering federal investigations, and the facility has addressed each identified deficiency with correction plans.
Dec 15, 2025Routine2
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 10, 2024Routine2
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 13, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Hubbard Hill Estates INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit hubbardhill.org
Medicare data downloads
Original nursing home datasets
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