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Nursing HomeMedicaid Investigative

Woodland Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

343 S Nappanee St, Elkhart, IN 4651480 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 82 Google reviews

5
4
3
2
1
Woodland Manor Nursing Home in Elkhart, IN — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (10 vs median 6)
  • High staff turnover (71%)
  • High RN turnover (82%)

Bottom 25% in IN · Below recommended RN staffing · Above average staffing · Very high staff turnover · Worst in ADAMS COUNTY MEMORIAL HOSPITAL chain · $114,339 in fines

Source: Medicare data

What this means for your family

Woodland Manor shows strong performance in rehabilitation and activities, with many families praising the compassionate staff. However, because multiple reviewers have reported serious concerns regarding facility cleanliness and hygiene, we strongly recommend an unannounced visit to inspect the living conditions personally before making a decision.

Google Reviews

Google Reviews

82 reviews on Google
Woodland Manor receives highly polarized feedback, with many reviewers praising the compassionate staff and effective therapy teams, while others report severe concerns regarding facility cleanliness and neglect. Families should be aware of a recurring pattern where some visitors report unsanitary conditions and poor responsiveness, contrasting sharply with those who describe the environment as family-oriented and caring.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean2.0Activities9.0Meds4.0Memory8.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and rehabilitation therapy
  • Engaging activities and events
  • Helpful and communicative admissions team

Concerns

  • Facility cleanliness and hygiene (odors, bugs, dirty floors) (mentioned by 5 reviewers)
  • Understaffing leading to delayed care and unmet basic needs (mentioned by 3 reviewers)
  • Poor quality or unappealing food (mentioned by 2 reviewers)
  • Poor communication and responsiveness from staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)1.01.0'19(1)3.33.8'23(22)4.74.0'25(6)4.7'26(7)

Distribution · 85 analyzed

5
60
4
9
3
2
2
0
1
14
17 reviews posted between Jun 7, 2024Jun 7, 2024 · 17 were 5-star
12 reviews posted between Jul 22, 2024Jul 22, 2024 · 11 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed some feedback regarding the facility's cleanliness; could you walk me through your current housekeeping schedule and how you maintain hygiene in resident living areas?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance with their daily needs?
  • 3I see that Woodland Manor has a 4.2 rating on Google, and I appreciate that the management team engages with feedback there; how do you use that resident and family input to improve the quality of care?
  • 4Could you describe the process for monitoring and updating a resident's care plan, especially regarding medication management, to ensure it stays aligned with their changing health needs?
  • 5What steps are you taking to improve the dining experience and ensure that the meals provided are both nutritious and appealing to the residents?
  • 6How do you balance the busy rehabilitation therapy schedule with the social activities program to ensure residents are getting enough engagement throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The therapists were wonderful and now I can walk with a rollater. The nurses, CNA's and QMA's were also awesome and a handful spoiled me during my stay.

Rehab patient · 2026★★★★★

The facility is disgusting, floors are caving up from urine sitting on it, rooms are full of fire hazards due to (bed setup, AC units hanging off the walls, and many more things).

Family member · 2024☆☆☆☆

Mary in Admissions is phenomenal! She made my patients transition from home to long term care very quick as well as smooth--communicating with family and hospice team every step of the way.

Professional/Family contact · 2023★★★★★
Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
46%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
92%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
15.3%
IN
13.0%
Elkhart
9.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
14.4%
IN
11.4%
Elkhart
9.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
15.5%
IN
13.6%
Elkhart
9.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.1%
Mixed vs Avgs
Here
24.1%
US
12.1%
IN
24.8%
Elkhart
15.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
19.4%
IN
23.8%
Elkhart
27.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.4%
Mixed vs Avgs
Here
16.4%
US
19.5%
IN
23.5%
Elkhart
16.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.6%
Worse than Avg
Here
64.6%
US
81.8%
IN
81.5%
Elkhart
81.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.3%
Worse than Avg
Here
70.3%
US
79.8%
IN
79.0%
Elkhart
77.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Elkhart
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
3penalties
Above state avg (7.6)
21 complaint-triggered
$114,339 in fines

Woodland Manor has a concerning pattern of complaint-triggered deficiencies, with families reporting serious issues including abuse/neglect protections, resident safety, and infection control that have occurred repeatedly. The facility's main problem areas involve resident safety and accident prevention, medication management, and environmental cleanliness including pest control. While all violations show correction dates, the recurring nature of safety and abuse protection issues across multiple complaint investigations suggests ongoing care quality challenges that families should carefully evaluate.

Nov 21, 2025Routine
13
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Sep 15, 2025Complaint
1
0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

May 5, 2025Routine
14
0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0576Minimal · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Feb 28, 2025Complaint
5
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 14, 2024Complaint
5
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Nov 14, 2024Routine
30
0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Federal Penalties

Fine

Feb 28, 2025

$79,284

Fine

May 17, 2024

$35,055

Payment Denial

May 17, 2024

29-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodland Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Adams County Memorial Hospital

Chain Size

8 facilities nationwide

Chain avg rating: 2.6/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

Greatorex, Tina

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Schiowitz, Marc

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sebbag, Gabriel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cibc Bank USA5% or Greater Mortgage InterestBorne-Bauman, CandiceManaging Control - Governing BodyFlueckiger, RussellManaging Control - Governing BodyLehman, ScottManaging Control - Governing BodyMacklin, LarryManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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