Greenleaf Health Campus
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews

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What this means for your family
Greenleaf offers a beautiful, engaging environment with a strong therapy team, which many families appreciate. However, given the serious reports of neglect and communication barriers with management, we strongly advise you to conduct unannounced visits during weekends and evenings to verify staffing levels and observe the quality of care firsthand.
Google Reviews
Google Reviews
46 reviews on Google“Greenleaf Health Campus receives a high volume of positive reviews praising its clean, modern facilities, active social calendar, and dedicated therapy team. However, families should be aware of serious, recurring allegations regarding neglect, understaffing, and unprofessional conduct that contrast sharply with the positive feedback.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facilities
- Engaging and frequent resident activities
- Effective physical and occupational therapy services
- Friendly and compassionate frontline nursing staff
Concerns
- Understaffing leading to delayed care (mentioned by 2 reviewers)
- Allegations of resident neglect and abuse (mentioned by 2 reviewers)
- Poor communication and unprofessionalism from administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily health and well-being?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they press their call lights?
- 3Given the recent health inspection findings, what specific steps has the leadership team taken to improve oversight and ensure the highest standards of safety and care for residents?
- 4I see that residents really enjoy the activity calendar; could you walk me through how you tailor these programs to keep residents engaged while balancing the needs of a 60-person community?
- 5What is your facility's internal process for investigating and addressing any concerns regarding resident safety or staff conduct to ensure a secure environment?
- 6Since therapy services are a highlight here, how do your nursing and therapy teams collaborate to ensure a resident's progress is consistently monitored and communicated to the family?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here for rehab and was released today. She hardly got any rehab and can’t even walk but they couldn’t care less. ... I found out she was being abused by one of the nurses.”
“My mother is very well taken care of by the staff at Greenleaf Assisted Living in Elkhart, though they are short staffed. My only issue would be access to physician care.”
“I am so impressed with the memory care unit under the supervision of Ms Jamie. The place is so homey, and the nurses and cna's are very kind to the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenleaf Health Campus shows recurring deficiencies across multiple surveys in care planning, infection control, and medication management, with families filing complaints about inadequate care planning and incontinence care in 2023. While all issues have reported correction dates, the facility continues to struggle with fundamental care quality areas including resident assessment, pharmacy services, and safety protocols across four surveys spanning 2023-2024, suggesting ongoing operational challenges.
Sep 26, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Sep 17, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 11, 2023Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 9, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Greenleaf Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 101 of 120
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit greenleafhs.com
Medicare data downloads
Original nursing home datasets
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