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Nursing HomeMedicaid

Greenleaf Health Campus

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1201 E Beardsley Ave, Elkhart, IN 4651460 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 46 Google reviews

5
4
3
2
1
Greenleaf Health Campus Nursing Home in Elkhart, IN — Street View
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What this means for your family

Greenleaf offers a beautiful, engaging environment with a strong therapy team, which many families appreciate. However, given the serious reports of neglect and communication barriers with management, we strongly advise you to conduct unannounced visits during weekends and evenings to verify staffing levels and observe the quality of care firsthand.

Google Reviews

Google Reviews

46 reviews on Google
Greenleaf Health Campus receives a high volume of positive reviews praising its clean, modern facilities, active social calendar, and dedicated therapy team. However, families should be aware of serious, recurring allegations regarding neglect, understaffing, and unprofessional conduct that contrast sharply with the positive feedback.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities10.0MedsN/AMemory8.0Comms4.0Value3.0

Strengths

  • Modern, clean, and well-maintained facilities
  • Engaging and frequent resident activities
  • Effective physical and occupational therapy services
  • Friendly and compassionate frontline nursing staff

Concerns

  • Understaffing leading to delayed care (mentioned by 2 reviewers)
  • Allegations of resident neglect and abuse (mentioned by 2 reviewers)
  • Poor communication and unprofessionalism from administrative staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(1)5.03.7'21(3)4.63.8'23(4)4.74.9'25(14)5.0'26(2)

Distribution · 48 analyzed

5
41
4
1
3
1
2
1
1
4

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily health and well-being?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they press their call lights?
  • 3Given the recent health inspection findings, what specific steps has the leadership team taken to improve oversight and ensure the highest standards of safety and care for residents?
  • 4I see that residents really enjoy the activity calendar; could you walk me through how you tailor these programs to keep residents engaged while balancing the needs of a 60-person community?
  • 5What is your facility's internal process for investigating and addressing any concerns regarding resident safety or staff conduct to ensure a secure environment?
  • 6Since therapy services are a highlight here, how do your nursing and therapy teams collaborate to ensure a resident's progress is consistently monitored and communicated to the family?

Personalized based on this facility's data


Key Review Excerpts

My mom was here for rehab and was released today. She hardly got any rehab and can’t even walk but they couldn’t care less. ... I found out she was being abused by one of the nurses.

Rehab patient's family · 2023☆☆☆☆

My mother is very well taken care of by the staff at Greenleaf Assisted Living in Elkhart, though they are short staffed. My only issue would be access to physician care.

Long-term resident's family · 2023★★★★★

I am so impressed with the memory care unit under the supervision of Ms Jamie. The place is so homey, and the nurses and cna's are very kind to the residents.

Memory care family member · 2024★★★★★
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
12.1%
IN
24.8%
Elkhart
17.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.7%
Worse than Avg
Here
30.7%
US
19.4%
IN
23.8%
Elkhart
27.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.5%
IN
13.6%
Elkhart
11.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
14.4%
IN
11.4%
Elkhart
11.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
19.5%
IN
23.5%
Elkhart
15.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.3%
IN
13.0%
Elkhart
11.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.0%
Better than Avg
Here
90.0%
US
81.8%
IN
81.5%
Elkhart
79.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.3%
Better than Avg
Here
82.3%
US
79.8%
IN
79.0%
Elkhart
76.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
IN
1.3%
Elkhart
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
2 complaint-triggered

Greenleaf Health Campus shows recurring deficiencies across multiple surveys in care planning, infection control, and medication management, with families filing complaints about inadequate care planning and incontinence care in 2023. While all issues have reported correction dates, the facility continues to struggle with fundamental care quality areas including resident assessment, pharmacy services, and safety protocols across four surveys spanning 2023-2024, suggesting ongoing operational challenges.

Sep 26, 2025Routine
7
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Sep 17, 2024Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 11, 2023Routine
6
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 9, 2023Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Greenleaf Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 101 of 120

Ownership & Management

Owners

Witham Memorial Hospital

Owner · Organization

100%

Key personnel

Bardoczi, StephenW-2 Managing EmployeePlantinga, JudyW-2 Managing EmployeeBayston, BrettOfficer / DirectorBrand, JohnOfficer / DirectorCastetter, AndreaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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