Riverside Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 6)
- High staff turnover (58%)
- High RN turnover (78%)
Below average in IN · Critically understaffed (RN) · Above average staffing · Below chain average · No penalties on record
What this means for your family
While recent leadership changes have brought praise for improved communication, the facility has a history of serious concerns regarding medication safety and sanitation. We strongly recommend that families conduct an unscheduled tour to inspect cleanliness and ask specifically about the facility's current medication administration protocols.
Google Reviews
Google Reviews
28 reviews on Google“Riverside Village receives highly polarized feedback, with some families praising the staff's kindness and responsiveness, while others report critical failures in basic care. Significant concerns have been raised regarding medication errors, sanitation issues, and a lack of personalized attention for residents. While some recent reviews highlight improvements under new leadership, the facility's history of inconsistent care and hygiene problems remains a point of concern for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Kind and professional nursing staff
- Accommodating to individual dietary needs
- Strong communication from recent leadership
- Effective COVID-19 safety protocols
Concerns
- Medication management errors and missed doses (mentioned by 2 reviewers)
- Poor facility sanitation and persistent odors (mentioned by 3 reviewers)
- Inattentive or unprofessional staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that medication management is a top priority for our family; could you walk us through the specific double-check process your team uses to ensure residents receive the correct dosages on time?
- 2We appreciate that your leadership team is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 3Given the importance of a comfortable environment, what is your current schedule for deep cleaning resident rooms and common areas to ensure the facility remains fresh and well-maintained?
- 4With your current staffing levels, how do you ensure that every resident receives consistent, personalized attention throughout the day?
- 5Could you describe the daily activity calendar and how your team encourages residents to socialize and participate in group events?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating immediately with their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The first day my family member was there they tried to administer someone else’s medication. There was repeated missed doses of medication.”
“The new ED Bryce has made an INCREDIBLE impact at Riverside Village and the difference he has made at this facility. We want to thank Cierra, Heather SW, Michele, Lola and Bryce for the amazing communication, support and serious care with our patient.”
“They try to work with me on what I like to eat, because I can't handle the spice things so they work with that to the best of their abilities. It's kept clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverside Village has significant ongoing safety issues, particularly with fire safety systems and electrical equipment that have persisted across multiple surveys. The facility also faces recurring problems with medication management and resident care planning. Families have filed complaints that triggered investigations into pain management, improper discharges, and abuse prevention. While all deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-driven investigations suggests underlying operational concerns families should carefully evaluate.
Feb 24, 2026Routine7
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 24, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 6, 2025Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Nov 27, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 10, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Riverside Village
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 83 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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