Valley Oaks Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
This facility offers exceptional nursing care and a clean environment that many families find comforting. However, you should exercise extreme caution and verify the facility's protocols regarding the handling of personal property and estate matters, following a recent serious allegation.
Google Reviews
Google Reviews
25 reviews on Google“Families can expect a clean facility with a highly praised, compassionate nursing and social services staff. While many reviewers highlight the 'red carpet treatment' and engaging activities, there is a serious allegation regarding the mishandling of a deceased resident's personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Engaging resident activities and patio area
- Professional and welcoming administrative staff
Concerns
- Withholding personal belongings of deceased residents
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
The owner provides a mix of highly personalized, anecdotal responses and very brief, casual acknowledgments. While some responses are deeply personal and share background information, others are minimal.
Questions for Your Tour
- 1We've heard wonderful things about how attentive the nursing staff is here; how do you ensure that level of care stays consistent across all shifts?
- 2The patio area and resident activities look lovely; could you tell us more about what a typical afternoon looks like for the residents?
- 3We noticed the facility is very well-maintained; what is your routine for ensuring the resident rooms and common areas stay clean and comfortable?
- 4How does the clinical team handle unexpected medical emergencies or changes in a resident's condition during the night?
- 5We appreciate how welcoming the administrative team is; how do you involve families in the communication process regarding a resident's daily care?
- 6In terms of managing personal property and belongings, what kind of system do you have in place to ensure everything is organized and accounted for?
Personalized based on this facility's data
Key Review Excerpts
“Honestly, I don’t think I have the proper words to describe the “red carpet treatment” that this place offers! My grandma was transferred here and I was nervous about it because of the lack of compassion that came from a few staff at Marian Hospital. I was hoping for less disappointment and goodness I’m glad I was wrong!”
“This Extended Care Facility is Top Notch. They provide excellent care for their patients and pay attention to every detail. Both of my Grandparents went to heaven from there and now my Mom is there temporarily to help her get back on her feet so that she can come home.”
“The facility is very clean, the staff is wonderful. Everyone is so friendly and attentive. I felt very comfortable with my my mom being there. I have no problem recommending this facility.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley Oaks Post Acute shows a concerning pattern with multiple complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility has recurring problems with resident assessment and care planning, nutrition and dietary services, and infection control that persist across multiple years. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing quality challenges that families should carefully evaluate.
Feb 12, 2026Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 3, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Jul 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 19, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Valley Oaks Post Acute
for profit
Ownership & Management
Owners
Mt Trust
Owner · Organization
Tanner, Bryan
Owner
Tanner, Renae
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit valleyoakspa.com
Medicare data downloads
Original nursing home datasets
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