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Nursing HomeMedicaid Investigative

Santa Maria Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

820 West Cook Street, Santa Maria, CA 9345855 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 35 Google reviews

5
4
3
2
1
Santa Maria Post Acute Nursing Home in Santa Maria, CA — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (15 vs median 13.0)
  • High RN turnover (89%)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Best in HELENE MAYER chain · No penalties on record

Source: Medicare data

What this means for your family

This facility is an excellent choice for families prioritizing high-quality rehabilitation and a compassionate, family-like nursing staff. While the care is highly rated, you should verify the current accessibility of the facility's bathrooms and ask how the facility manages nursing workloads to ensure staff have sufficient time for hands-on patient interaction.

Google Reviews

Google Reviews

35 reviews on Google
Families can expect a highly compassionate and attentive nursing and rehab team that many reviewers describe as treating residents like family. While the facility has received significant praise for its rehabilitative success and kind staff, some concerns have been raised regarding the accessibility of bathrooms and the need for more hands-on nursing time versus administrative tasks.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean8.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Exceptional rehabilitation and therapy services
  • Welcoming and family-oriented atmosphere
  • Clean and well-maintained environment

Concerns

  • Staff spending too much time on computers/administrative tasks
  • Bathroom accessibility/handicap accessibility

Rating Trends

Tap a year to see what changed

234'15(2)'20(18)'22(8)'24(2)'26(2)

Distribution · 70 analyzed

5
50
4
10
3
2
2
0
1
8
12 reviews posted between Jan 6, 2020Jan 10, 2020 · 10 were 5-star

How They Respond to Reviews

91%response rate
Good

The owner provides highly personalized responses to positive reviews, often mentioning specific staff members, family members, or even personal interactions. While they address negative reviews with a mix of empathy and defensiveness, they generally attempt to provide context or solutions.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that the nurses have enough time to focus on resident care rather than administrative tasks?
  • 2Since we are looking for a place that feels like home, what kind of daily activities or social events do you host to keep the residents engaged?
  • 3We noticed the facility is very well-maintained; could you show us the accessibility features in the bathrooms to ensure they are safe for someone with mobility needs?
  • 4With the high level of care provided in your rehab and therapy services, how do you coordinate with the nursing team to manage medical emergencies or sudden changes in health?
  • 5It's great to see how much you value feedback from families; how does the management team use resident and family input to address the recent state inspection findings?
  • 6How do you ensure that the staffing levels remain consistent and attentive throughout the night and on weekends?

Personalized based on this facility's data


Key Review Excerpts

The nursing team is attentive, compassionate, and incredibly professional. They take the time to explain care plans, answer questions, and make sure residents are comfortable and well cared for.

Rehab patient's family · 2026★★★★★

The exceptional rehab team truly stands out — their therapists are knowledgeable, motivating, and genuinely invested

Rehab patient's family · 2026★★★★★

Every Member of the SMPA has been; caring, thoughtful, quick to assist in any request, informative, considerate and kind.

New resident's family · 2023★★★★★
Source: 35 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
19.4%
CA
10.7%
Santa barbara
16.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
15.3%
CA
10.5%
Santa barbara
14.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
14.4%
CA
10.4%
Santa barbara
12.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
19.5%
CA
13.7%
Santa barbara
15.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.5%
Mixed vs Avgs
Here
3.5%
US
12.1%
CA
7.0%
Santa barbara
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Santa barbara
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Santa barbara
88.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Santa barbara
94.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
CA
1.5%
Santa barbara
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (15.4)
14 complaint-triggered

This facility has a concerning pattern of recurring deficiencies across multiple care areas, with families filing 13 complaint reports. The most persistent issues involve medication management (appearing in every recent survey), care planning, and infection control. While the facility corrects violations when cited, problems resurface repeatedly, particularly with pharmacy services, nursing staffing, and safety protocols, suggesting systemic challenges in maintaining consistent care standards.

Mar 11, 2025Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Feb 19, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 6, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 3, 2024Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Nov 21, 2024Routine
21
0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Aug 22, 2024Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Santa Maria Post Acute

Organization Type

for profit

Ownership & Management

Owners

Mayer, Helene

Owner

50%

Tanner, Bryan

Owner

50%

Key personnel

Mayer Pp Associates, LLCManagerZermatt U.s. Health Services, LLCManagerTanner, BryanManager
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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