Santa Maria Terrace
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 15 Google reviews

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What this means for your family
This facility is highly regarded for its warm, community-oriented staff and its ability to keep couples together. However, you should investigate the recent allegations regarding pest control and budget-related service reductions during your tour to ensure standards remain high.
Google Reviews
Google Reviews
15 reviews on Google“Families will find a community praised for its exceptionally friendly, compassionate, and attentive staff, with many long-term residents enjoying a sense of belonging. However, one recent highly critical review alleges significant issues with pest control, budget-driven food quality declines, and overwhelmed activity staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean and well-maintained environment
- Strong sense of community and social connection
- Ability for couples to live together
Concerns
- Allegations of pest issues and budget cuts affecting food and services
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details, such as names of staff members or family members mentioned in the reviews. They use a warm, professional tone to reinforce the facility's commitment to care.
Questions for Your Tour
- 1It's wonderful that couples can live together here; how do you help new residents integrate into the community and find social connections?
- 2We've heard great things about the cleanliness of the facility, but could you tell us about your current protocols for facility maintenance and pest prevention?
- 3Since we want to ensure the highest quality of service, how do you manage your budget to ensure food quality and resident services remain a top priority?
- 4What does a typical day of activities look like for residents to ensure they stay engaged with the community?
- 5In the event of a medical emergency after hours, what is the specific protocol for getting immediate care for a resident?
- 6I noticed you are very active in responding to feedback; how does the management team use resident or family concerns to implement actual changes in care?
Personalized based on this facility's data
Key Review Excerpts
“The people who live here are good folks, and the staff is the best I have dealt with. If you want to live somewhere that is safe and cozy, Santa Maria terrace is the place for you/”
“My dad has lived at the Santa Maria Terrace for about 10 years and it has been the best experience for him. Meals, laundry, and room cleaning are all provided. What I really like is how caring the staff is.”
“The facility is clean, homey, and welcoming! The staff never failed to assist us with the move in for my father Thomas. All were very courteous, compassionate and understood our needs.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Oct 22, 2025RoutineCleanReport
The facility underwent a required 1-year annual visit and was inspected across multiple areas, including the physical plant, operations, food service, and resident care. The report indicates that the facility is operating in compliance with most requirements, and no specific deficiencies were cited in the provided text.
Aug 5, 2025Follow-up
The inspection was a Case Management visit following a complaint regarding a medication error. The primary deficiency found relates to the administration of PRN Tramadol, where medication was given at a time inconsistent with the physician's order and the resident's care plan. This non-compliance with medication administration protocols constitutes a Type B deficiency.
The licensee failed to assist the resident with self-administered medications when the medication was given outside of the prescribed time frame. This was noted when staff administered PRN Tramadol at 9:55 am when the order specified 'bedtime'.
Aug 5, 2025ComplaintCleanReport
The inspection was a Case Management visit following a complaint regarding a medication error. The primary deficiency found relates to the administration of PRN Tramadol, where medication was given at a time inconsistent with the physician's order and the resident's care plan. This non-compliance with medication administration protocols constitutes a Type B deficiency.
Mar 25, 2025ComplaintCleanReport
This report details a Complaint Investigation regarding allegations of staff violating residents' personal rights. The investigation found that the allegation was unsubstantiated, as the facility staff were found to be following current regulations concerning residents with dementia diagnoses. No deficiencies were cited in this report.
Oct 3, 2024RoutineCleanReport
The facility underwent a required annual inspection and was found to be in compliance across all reviewed areas. Observations noted that infection control measures are in place, the physical plant is safe, and operational requirements are being met.
Oct 1, 2024Complaint
The report details two separate complaint investigations. The first allegation regarding pain medication was found to be Unsubstantiated. The second allegation, concerning inadequate assistance and repositioning during meals, was found to be Substantiated, resulting in one citation. The facility was cited for deficiencies related to staff competency and adequate care.
Additional Personal Rights of Residents ... in privately operated residential care facilities... shall have... care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.
Jun 10, 2024ComplaintCleanReport
This report details a complaint investigation regarding medication administration and resident amenities. Both allegations—staff not dispensing medication as ordered and failure to ensure contracted amenities—were investigated and found to be unsubstantiated based on the evidence reviewed.
Jun 10, 2024ComplaintCleanReport
This report details a complaint investigation regarding medication administration and resident amenities. Both allegations—staff not dispensing medication as ordered and failure to ensure contracted amenities—were investigated and found to be unsubstantiated based on the evidence reviewed.
Ownership & Operations
Who Operates This Facility
Oceano Senior Living, INC.
ENRIQUEZ, SANJUANA
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit santamariaterrace.net
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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