Magnolia Manor - Spartanburg
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
While some families report positive experiences with end-of-life care and specific therapy staff, the high volume of reports regarding neglect, hygiene, and lack of responsiveness is concerning. If you consider this facility, we strongly recommend unannounced visits during evening and weekend hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
32 reviews on Google“Magnolia Manor - Spartanburg faces severe and recurring criticism regarding patient neglect, poor hygiene, and unresponsive staff. While a small subset of reviewers praises individual nurses and the therapy department, the overwhelming majority of feedback highlights dangerous lapses in basic care, such as failure to assist with toileting, medication errors, and lack of communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Attentive individual nursing staff members
- Effective physical therapy team
- Compassionate end-of-life care
Concerns
- Neglect of basic hygiene and toileting needs leading to bedsores (mentioned by 7 reviewers)
- Unresponsive call lights and lack of night-shift staffing (mentioned by 6 reviewers)
- Facility cleanliness and sanitation issues (mentioned by 5 reviewers)
- Poor communication with family members and lack of medical updates (mentioned by 5 reviewers)
- Medication management errors or withholding of prescribed meds (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a 2-star staffing rating; could you walk me through your current staffing ratios, particularly during the night shift, and how you ensure call lights are answered promptly?
- 2Given that some families have expressed concerns regarding hygiene and skin integrity, what is your specific protocol for monitoring and preventing bedsores for residents with limited mobility?
- 3Communication is very important to us; what is your standard process for updating families on changes in medical status or medication adjustments?
- 4I see that your team has received praise for physical therapy; how do you integrate those therapy sessions into the daily routine to ensure residents stay active?
- 5How does your nursing team manage the medication administration process to ensure that prescribed treatments are delivered accurately and on schedule?
- 6I noticed your team has started responding to some online feedback; how do you use that input from families to improve the daily living experience and cleanliness of the facility?
Personalized based on this facility's data
Key Review Excerpts
“She now has 5 open wounds on her bottom because they didn’t change her in a timely manner. When she would hit the call light at night, it would take someone forever to come.”
“I'm allergic to gabapentin and Lyrica they had me on it I was on so many meds my family came in full force and took me out”
“My Mother was in Magnolia Manor in Spartanburg for the last few weeks of her life. I cannot say enough good about these folks. They were all very friendly, caring and made my 96 year old Mother very comfortable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Magnolia Manor-Spartanburg has a concerning pattern with 8 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility repeatedly struggles with safety supervision (preventing accidents), fire safety systems, and protecting residents from abuse and neglect. While all deficiencies show correction dates, the recurring problems with accident prevention across multiple years and recent complaints about inadequate treatment and delayed abuse reporting suggest ongoing care quality challenges that warrant careful evaluation during your visit.
May 20, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 14, 2024Routine12
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 9, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 23, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 14, 2024
$12,054
Ownership & Operations
Who Operates This Facility
Magnolia Manor - Spartanburg
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 29 of 68
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Forman, Murray
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit magnoliamanorspartanburg.com
Medicare data downloads
Original nursing home datasets
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