Valhalla Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 135 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (3 vs median 2.0)
- High staff turnover (76%)
- High RN turnover (68%)
Below average in KY · Below recommended RN staffing · Very high staff turnover · Below chain average · $17,963 in fines · Very few deficiencies
What this means for your family
While Valhalla Post Acute is frequently praised for its top-tier physical therapy department and clean, modern environment, the facility has a persistent history of serious nursing and medication management issues. If you are considering this facility, we strongly recommend that you or a family member are present daily to monitor medication administration and hygiene, as these are the most frequently cited areas of failure.
Google Reviews
Google Reviews
135 reviews on Google“Valhalla Post Acute presents a polarized experience for families, with many praising the high-quality physical therapy department and modern facility aesthetics, while others report severe concerns regarding nursing care, hygiene, and communication. Families frequently cite inconsistent staffing levels and medication errors as major risks, suggesting that while some residents receive excellent care, the facility struggles with reliability and basic oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Modern, clean, and well-maintained physical building
- Private rooms for residents
- Engaging daily activities and social programs
Concerns
- Inconsistent nursing care and slow response times to call lights (mentioned by 12 reviewers)
- Medication management errors and missed doses (mentioned by 7 reviewers)
- Poor hygiene, including uncleaned rooms and bathroom odors (mentioned by 6 reviewers)
- Inadequate staffing and reliance on temporary agency workers (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy teams here; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2With the facility being so modern and well-maintained, what is your daily routine for ensuring all private rooms and common areas stay consistently clean and fresh?
- 3How does the nursing team manage medication schedules to ensure every dose is administered accurately and on time?
- 4What is the protocol for responding to call lights, and how do you ensure residents receive timely assistance even during busy shifts?
- 5We noticed the management team is very active in responding to feedback; how do you typically communicate important updates or changes to the families?
- 6Could you describe some of the daily social programs or engaging activities that help residents stay connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy department is the best . I worked with Brian in PT most of the time and he was so professional and made sure you had all of the tools needed to go home safely.”
“The nursing staff were mean, rude and uncaring in every sense of the word. My husband was 'scared' to be left alone and unfortunately my daughter and I have to work and could not be there 24 hours with him.”
“My Mom was released from Norton hospital to this place and was there around 3 weeks and got sent out in an ambulance. The day shift nurse made no notes on her that day and her dinner plate was untouched so it’s untelling how long she went before being checked on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies across multiple years, particularly in fire safety, accident prevention, and food safety, with families filing 11 complaints that triggered federal investigations. Issues include repeated problems with fire safety systems, emergency equipment, accident hazards, and food handling that persist across surveys from 2020 to 2024, suggesting ongoing operational challenges that may impact resident safety and care quality.
Mar 20, 2026Routine13
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Aug 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
May 14, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 17, 2024Complaint1
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Federal Penalties
Fine
Feb 6, 2024
$5,909
Fine
Feb 6, 2024
$12,054
Ownership & Operations
Who Operates This Facility
Valhalla Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 150 of 260
Ownership & Management
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit valhallapa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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