Forest Springs Health Campus
Strong Medicare quality ratings; families often praise outstanding physical therapy team. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While the physical therapy team is highly regarded and the facility is visually impressive, the recurring reports of neglect and slow response times are significant red flags. We strongly advise families to visit during off-hours or weekends to observe staffing levels firsthand and to ask for a clear plan on how the facility ensures hygiene and timely assistance for residents who cannot care for themselves.
Google Reviews
Google Reviews
30 reviews on Google“Forest Springs Health Campus presents a stark contrast between its high-end physical aesthetics and the quality of daily nursing care. While the physical therapy department receives consistent praise for its effectiveness, multiple families report severe neglect, including long wait times for call buttons, poor hygiene management, and significant communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy team
- Beautiful, well-maintained facility
- Engaging activities and events
Concerns
- Severe understaffing leading to long response times (mentioned by 6 reviewers)
- Poor hygiene and lack of assistance with basic needs (mentioned by 4 reviewers)
- Poor communication and unresponsiveness from staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your physical therapy team receives high praise; how does that team coordinate with the nursing staff to ensure residents stay active throughout the week?
- 2With the current staffing levels, what is the facility's protocol for ensuring timely assistance when a resident needs help with daily personal care or hygiene?
- 3I appreciate that you actively engage with families online; what is your preferred method for keeping families updated on their loved one's daily status and any changes in health?
- 4Given the importance of medication management, could you walk me through your process for ensuring accuracy and timely administration for residents?
- 5What specific steps are being taken to ensure that response times for call lights remain consistent, especially during shift changes or busy times of the day?
- 6Your activity calendar looks very engaging; how do you encourage residents to participate in these events while balancing their individual care needs?
Personalized based on this facility's data
Key Review Excerpts
“The PT team was outstanding! They were constantly moving patients in and out, working with them, providing encouragement... When she was discharged, she was strong and confident in her walking abilities.”
“My dad waited over an hour after hitting call button. They spoke harshly in a loud voice to try harder on a peddle bike thing.”
“Gave two stars for the PT and OT staff which were excellent. But my loved one only received one bath in almost 4 week stay. And I had to ask why it wasn't being done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Forest Springs Health Campus had 6 deficiencies from a single 2019 survey, all corrected by the provider. Issues involved meal service and food safety, care planning, respiratory care, resident notifications, and fire safety barriers. Since all deficiencies were addressed and no new problems have emerged in recent years, this suggests improved compliance and operational standards.
Dec 11, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Oct 24, 2019Routine6
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Forest Springs Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 13 of 120 (Best)
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit forestspringshc.com
Medicare data downloads
Original nursing home datasets
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