Lyndon Crossing
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 92 Google reviews
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What this means for your family
While the therapy department at Lyndon Crossing is frequently praised, the facility has a recurring pattern of serious hygiene and neglect concerns. If you are considering this facility, we strongly recommend unannounced visits and asking specifically about their current protocols for resident hygiene and call-light response times.
Google Reviews
Google Reviews
92 reviews on Google“Lyndon Crossing is a nursing home that receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication, while others praise the therapy team and recent management changes. Recurring complaints involve residents being left in soiled clothing, lack of basic hygiene, and difficulty reaching staff by phone. While some recent reviews mention improvements under new leadership, the history of critical safety and care concerns remains a significant point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Some staff members described as compassionate and attentive
- Recent management changes aiming for facility improvement
- Positive experiences in the memory care unit for some families
Concerns
- Severe neglect and hygiene issues (residents left in soiled clothing/diapers) (mentioned by 9 reviewers)
- Difficulty reaching staff by phone or getting call lights answered (mentioned by 5 reviewers)
- Unsanitary facility conditions and unpleasant odors (mentioned by 5 reviewers)
- Staffing shortages leading to poor care and resident safety risks (mentioned by 4 reviewers)
- Loss or misuse of resident personal clothing and belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the recent management changes, what specific steps are being taken to improve the daily cleanliness and hygiene standards of the resident rooms?
- 2How do you ensure that call lights are answered promptly and that staff are easily reachable by family members during the day?
- 3I've heard wonderful things about your physical and occupational therapy teams; how often do residents typically participate in these sessions?
- 4What systems do you have in place to ensure that residents' personal clothing and belongings are carefully tracked and kept safe?
- 5How is medication management handled to ensure accuracy, especially during shift changes?
- 6Can you tell me about the daily activities and social engagement opportunities available for residents in the memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother stayed here for just one week, and it was one of the worst experiences we’ve ever had. During that time, she was not bathed or changed regularly—we had to go in ourselves to clean her and change her diaper because she was developing a rash from being neglected.”
“My boyfriend had a stroke and was taken there for rehab this place needs shut down. When we arrive the room was not set up it was filthy the whole place smelled of urine and feces no working TV The call light was trapped underneath the bed around the bed frame after we was settled no one would answer his call light.”
“The therapy department here is so loving and wonderful!! I would definitely recommend sending your loved one to Lyndon Crossing!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lyndon Crossing has a concerning pattern of repeated violations triggered by multiple family complaints, with 114 deficiencies across 9 surveys. The same critical issues persistently recur including care planning failures, safety hazards, and medication management problems. Families have filed numerous reports about abuse protection failures and inadequate nursing staff levels. While the facility reports correcting individual violations, the ongoing cycle of similar problems across multiple complaint investigations suggests systemic care quality issues that families should carefully consider.
Dec 17, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 14, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 13, 2025Routine15
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 13, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Aug 10, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Feb 13, 2025
$3,218
Fine
Feb 13, 2025
$6,500
Fine
Feb 13, 2025
$10,845
Ownership & Operations
Who Operates This Facility
Lyndon Crossing
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Ownership & Management
Owners
Journey Cz of Ky LLC
Owner · Organization
Journey Cz Ky Healthcare Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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