Signature Healthcare of East Louisville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (4 vs median 2.0)
- High staff turnover (63%)
- High RN turnover (64%)
Bottom 25% in KY · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in SIGNATURE HEALTHCARE chain · $10,364 in fines
What this means for your family
This facility's rehabilitation therapy team is highly regarded and often cited as a reason for successful recovery. However, families must be vigilant; multiple reviewers reported serious issues with wound care, medication management, and communication. We strongly recommend daily visits to monitor your loved one's condition and ensure care plans are being followed.
Google Reviews
Google Reviews
95 reviews on Google“Signature Healthcare of East Louisville receives polarized feedback, with many praising the rehabilitation therapy team for helping patients regain strength and mobility. However, there are recurring, serious reports of neglect, including unmanaged bedsores, medication errors, and poor communication regarding patient health status. Families should be aware that while many report a positive recovery experience, others describe significant lapses in basic care and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Helpful and compassionate nursing staff
- Effective post-surgery rehabilitation
- Clean and well-maintained facility environment
Concerns
- Development of bedsores and lack of wound care (mentioned by 6 reviewers)
- Medication management errors and missed doses (mentioned by 4 reviewers)
- Poor communication with families regarding patient status (mentioned by 5 reviewers)
- Inattentive staff and slow response to call buttons (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and keep us updated on our loved one's status?
- 2Given the importance of post-surgery recovery, what specific protocols do you have in place to ensure consistent wound care and skin integrity monitoring for residents?
- 3Could you walk us through your current process for medication administration to ensure accuracy and prevent missed doses?
- 4What is the average response time for call buttons, and how do you ensure that residents receive timely assistance when they need help?
- 5Since your therapy team is highly regarded, how do they coordinate with the nursing staff to ensure a resident's progress in rehab is supported throughout the rest of their day?
- 6What kind of social activities or daily engagement programs are available to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team worked with him day to day, pushing him to reach new goals and regain his strength. And the nursing staff? They were like family to us.”
“My 87-yr old mother, who is frail and blind, did not do well at Signature. She came directly from a week in the hospital, where she...”
“My aunt was just transferred here from Frazier downtown Louisville, and was told by her medical POA (my other aunt) that she was not given any meals during her stay but one time for lunch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to recent deficiencies in January 2025 regarding care planning and safety supervision, suggesting ongoing concerns. The facility shows recurring problems with food safety and handling across multiple surveys, medication management issues appearing in three separate inspections, and safety hazards that prompted family complaints. While all deficiencies have correction dates, the pattern of repeated issues in key areas like nutrition and the recent complaint-triggered findings warrant careful consideration during your visit.
Jan 3, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 23, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 16, 2019Routine22
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Federal Penalties
Fine
Jan 3, 2025
$5,182
Fine
Jan 3, 2025
$5,182
Ownership & Operations
Who Operates This Facility
Signature Healthcare of East Louisville
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 66 of 70 (Worst)
Ownership & Management
Owners
Lp Cr Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit shcofeastlouisville.com
Medicare data downloads
Original nursing home datasets
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