Valencia Hills Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 194 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High RN turnover (54%)
Bottom 25% in FL · Below recommended RN staffing · Worst in SUMMITT CARE II, INC. chain · $24,236 in fines
What this means for your family
While many families report positive experiences with the therapy and nursing teams, there is a recurring pattern of serious concerns regarding hygiene, wound care, and communication. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care plan to ensure their needs are being met.
Google Reviews
Google Reviews
194 reviews on Google“Valencia Hills Health and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, a significant number of reviewers report severe concerns regarding neglect, poor communication, hygiene issues, and inadequate medical oversight. Prospective families should be aware that experiences appear to vary greatly depending on the specific unit and the individual staff members assigned to their loved one.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy programs
- Clean and welcoming facility environment
- Helpful and supportive admissions team
Concerns
- Neglect and poor hygiene (e.g., untreated sores, lack of bathing) (mentioned by 9 reviewers)
- Poor communication with families regarding medical status (mentioned by 7 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 6 reviewers)
- Poor quality or inappropriate food (mentioned by 5 reviewers)
- Disrespectful or unprofessional staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 196 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation programs and nursing staff; could you tell us more about how the therapy team works with new residents?
- 2How does the nursing team ensure that medication management and daily hygiene needs, like regular bathing, are consistently met for every resident?
- 3What specific steps does the facility take to ensure families are kept updated and informed about changes in a loved one's medical status?
- 4Could you describe the dining experience, specifically regarding how much variety and nutritional quality is provided in the daily meal plans?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is the heart of this facility—skilled, compassionate, and always attentive to residents’ needs. From day one, we felt welcomed and supported.”
“My dad was supposed to be in rehabilitation after a hip surgery and when he came home he had BAD untreated sores on his 'behind' and a huge one on the heel as if he was moved from bed very little.”
“The Rehab was okay, but the shower room is caked with dried feces and Roaches.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple family complaints triggering 15 of its 35 deficiencies, including serious issues with abuse protection that recurred in 2023 and 2024. The most frequent problems involve environmental safety, resident rights violations, and care quality issues. While the facility has correction dates for all deficiencies, the repeated nature of abuse protection failures and ongoing complaint-driven investigations suggest families should carefully evaluate whether this facility can consistently provide safe, respectful care.
Mar 11, 2026Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 3, 2026Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 3, 2025Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jul 22, 2025Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 30, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Mar 7, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Federal Penalties
Fine
Mar 7, 2024
$14,918
Fine
Nov 16, 2023
$4,659
Fine
Nov 16, 2023
$4,659
Ownership & Operations
Who Operates This Facility
Valencia Hills Health and Rehabilitation Center
for profit
Chain Affiliation
Summitt Care II, INC.
9 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 9 (Worst)
Ownership & Management
Owners
Lakeland Holding Company LLC
Owner · Organization
Summit Care Group II Operations Holdings LLC
Owner · Organization
Davis, Alan
Owner
Mitchell, Joseph
Owner
Klein, Esther
Owner (parent company)
Klein, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
194 reviews from families & visitors
Official Website
Visit valenciahillshr.com
Medicare data downloads
Original nursing home datasets
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