Manor at Carpenters, the
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 45 Google reviews

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What this means for your family
The Manor at Carpenters shows a clear divide between its independent living and rehab services versus its long-term nursing care. While the rehab therapy team is highly praised, families should be vigilant about facility maintenance and cleanliness in the nursing wings. We strongly recommend conducting an unannounced tour of the specific unit your loved one would occupy to verify the current state of the environment.
Google Reviews
Google Reviews
45 reviews on Google“The Manor at Carpenters presents a stark contrast in experiences, with some families praising the dedicated rehab therapy and nursing staff, while others report significant concerns regarding facility maintenance and cleanliness. While independent living residents often report satisfaction with the community and activities, those in the nursing and rehab wings frequently cite issues with hygiene, slow maintenance response times, and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Engaging community activities and amenities
- Friendly and attentive nursing staff
- Well-regarded independent living environment
Concerns
- Poor facility cleanliness and hygiene (urine smells, dirty carpets) (mentioned by 4 reviewers)
- Slow or unresponsive maintenance and facility repairs (mentioned by 3 reviewers)
- Unprofessional communication and difficulty reaching staff (mentioned by 3 reviewers)
- Safety hazards (broken elevators, lighting, fall risks) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility offers a robust activity program; could you walk me through a typical week of social events for residents?
- 2With the health inspection ratings in mind, what specific protocols are currently in place to ensure high standards of cleanliness and odor control throughout the hallways and resident rooms?
- 3Given that the rehab team is highly regarded here, how do they coordinate with the nursing staff to ensure a seamless recovery process for residents?
- 4We have seen that you occasionally engage with feedback online; what is your preferred method for families to communicate with leadership if they have a concern that needs quick attention?
- 5Regarding the facility's infrastructure, what is your current plan for addressing maintenance requests or necessary repairs to ensure the environment remains safe and comfortable?
- 6How does your team handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may be off-site?
Personalized based on this facility's data
Key Review Excerpts
“I had a Knee replacement, went for rehab in the Manor and Lilybeth and Drew made sure I got great care! There Therapy is one of the Best in Lakeland and I am healing amazingly”
“My father has been a resident of the Manor for the past 6 months, I have to say this place is awesome. I visit my father at least 3 to 4 times a week and he is always taken care of.”
“DIRTY, SMELLY, DISGUSTING FACILITY. The carpet smells even worse than it looks. Imagine eating in a room where the carpet is soaked with 50 years worth of urine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports triggering a recent March 2025 inspection that found serious deficiencies in resident protection from abuse and neglect, though the facility has corrected these issues. The facility shows recurring problems with quality of care, fire safety systems, and nutrition services across multiple surveys from 2020-2025, but all deficiencies have been corrected by the provider.
Mar 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 18, 2024Routine4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Feb 11, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Dec 4, 2020Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Federal Penalties
Fine
Mar 17, 2025
$24,252
Ownership & Operations
Who Operates This Facility
Manor at Carpenters, the
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit estatesatcarpenters.com
Medicare data downloads
Original nursing home datasets
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