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Nursing HomeMedicaid

Manor at Carpenters, the

Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.

1001 Carpenters Way, Lakeland, FL 3380972 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 45 Google reviews

5
4
3
2
1
Manor at Carpenters, the Nursing Home in Lakeland, FL — Street View
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What this means for your family

The Manor at Carpenters shows a clear divide between its independent living and rehab services versus its long-term nursing care. While the rehab therapy team is highly praised, families should be vigilant about facility maintenance and cleanliness in the nursing wings. We strongly recommend conducting an unannounced tour of the specific unit your loved one would occupy to verify the current state of the environment.

Google Reviews

Google Reviews

45 reviews on Google
The Manor at Carpenters presents a stark contrast in experiences, with some families praising the dedicated rehab therapy and nursing staff, while others report significant concerns regarding facility maintenance and cleanliness. While independent living residents often report satisfaction with the community and activities, those in the nursing and rehab wings frequently cite issues with hygiene, slow maintenance response times, and poor communication.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean3.0Activities9.0Meds6.0MemoryN/AComms3.0Value3.0

Strengths

  • Highly effective rehabilitation therapy team
  • Engaging community activities and amenities
  • Friendly and attentive nursing staff
  • Well-regarded independent living environment

Concerns

  • Poor facility cleanliness and hygiene (urine smells, dirty carpets) (mentioned by 4 reviewers)
  • Slow or unresponsive maintenance and facility repairs (mentioned by 3 reviewers)
  • Unprofessional communication and difficulty reaching staff (mentioned by 3 reviewers)
  • Safety hazards (broken elevators, lighting, fall risks) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(5)'20(3)'22(3)'24(4)'26(3)

Distribution · 47 analyzed

5
26
4
2
3
2
2
1
1
16

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility offers a robust activity program; could you walk me through a typical week of social events for residents?
  • 2With the health inspection ratings in mind, what specific protocols are currently in place to ensure high standards of cleanliness and odor control throughout the hallways and resident rooms?
  • 3Given that the rehab team is highly regarded here, how do they coordinate with the nursing staff to ensure a seamless recovery process for residents?
  • 4We have seen that you occasionally engage with feedback online; what is your preferred method for families to communicate with leadership if they have a concern that needs quick attention?
  • 5Regarding the facility's infrastructure, what is your current plan for addressing maintenance requests or necessary repairs to ensure the environment remains safe and comfortable?
  • 6How does your team handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may be off-site?

Personalized based on this facility's data


Key Review Excerpts

I had a Knee replacement, went for rehab in the Manor and Lilybeth and Drew made sure I got great care! There Therapy is one of the Best in Lakeland and I am healing amazingly

Rehab patient · 2025★★★★★

My father has been a resident of the Manor for the past 6 months, I have to say this place is awesome. I visit my father at least 3 to 4 times a week and he is always taken care of.

Long-term resident's family · 2025★★★★★

DIRTY, SMELLY, DISGUSTING FACILITY. The carpet smells even worse than it looks. Imagine eating in a room where the carpet is soaked with 50 years worth of urine.

Visitor · 2022☆☆☆☆
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.96hrs
OK
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.4%
FL
8.7%
Polk
11.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.3%
FL
10.6%
Polk
16.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.3%
Worse than Avg
Here
16.3%
US
14.4%
FL
9.1%
Polk
13.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Polk
96.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.7%
Mixed vs Avgs
Here
20.7%
US
19.5%
FL
15.0%
Polk
20.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
FL
94.7%
Polk
82.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
FL
94.8%
Polk
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
FL
1.5%
Polk
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (7.3)
2 complaint-triggered
$24,252 in fines

Families filed reports triggering a recent March 2025 inspection that found serious deficiencies in resident protection from abuse and neglect, though the facility has corrected these issues. The facility shows recurring problems with quality of care, fire safety systems, and nutrition services across multiple surveys from 2020-2025, but all deficiencies have been corrected by the provider.

Mar 17, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jan 18, 2024Routine
4
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Feb 11, 2022Routine
5
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

Dec 4, 2020Routine
13
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Federal Penalties

Fine

Mar 17, 2025

$24,252

Ownership & Operations

Who Operates This Facility

Owner / Operator

Manor at Carpenters, the

Organization Type

nonprofit

Ownership & Management

Key personnel

Goss, JosephOfficer / DirectorLaidler, WalterOfficer / DirectorMabe, BeaufordOfficer / DirectorScruggs, DavidOfficer / DirectorGillman, LeoOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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