Vivo Healthcare Lakeland
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 186 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High RN turnover (72%)
Bottom 25% in FL · Below recommended RN staffing · Worst in VIVO HEALTHCARE chain · $181,077 in fines · Abuse citation
What this means for your family
This facility offers highly skilled rehabilitation and a warm environment in the memory care unit. However, families should be prepared for significant communication hurdles and should closely monitor medication administration and discharge paperwork, as these have been recurring points of failure.
Google Reviews
Google Reviews
186 reviews on Google“Families may find high-quality rehabilitation and memory care services, with several reviewers praising the skill of the therapy and nursing teams. However, there are significant concerns regarding inconsistent communication, difficulty reaching the facility by phone, and issues with medication management during discharge.”
Quality Themes
Tap a score for detailsStrengths
- Skilled rehabilitation and therapy staff
- Compassionate memory care unit
- Attentive nursing and CNA care
- Cleanliness in certain areas
Concerns
- Difficulty contacting the facility via phone or email (mentioned by 3 reviewers)
- Inconsistent response times to call bells (mentioned by 2 reviewers)
- Subpar food quality and menu variety (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback; how do you use resident and family input to improve the dining experience and menu variety?
- 2What specific steps are being taken to address recent challenges with medication management and ensuring consistent oversight?
- 3How does the nursing team ensure that call bells are answered promptly, especially during busy shift changes?
- 4Can you tell me more about the daily activities and social engagement opportunities available for residents in the memory care unit?
- 5What is the protocol for communicating urgent medical updates to family members, and how can we ensure we reach the right person quickly?
- 6How does the facility manage routine maintenance and cleaning schedules to ensure all resident areas remain well-kept?
Personalized based on this facility's data
Key Review Excerpts
“In the last year I have been in Rehabilitation several times, and I was at Lakeland Nursing and Rehabilitation Center twice, I can't put into words how impressed I am at the skill and level of care I received at this facility!”
“Love Love Love The staff in the memory care unit. There have been some recent changes and it has been for the better. The nurse Tish is so knowledgeable and friendly.”
“Our mother has been in Rehab for more than a week. I am very pleased with all of her care from admission, therapy, dietary, nursing care, especially the CNA care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns, with 11 complaint-triggered deficiencies indicating families have filed reports about problems. The most recurring issues involve medication management, care planning and assessment, and safety hazards. While all deficiencies show correction dates, problems with medication errors, abuse protection, and environmental safety have persisted across multiple surveys from 2021 to 2025, suggesting ongoing challenges in maintaining consistent care standards.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jun 26, 2025Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 30, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Feb 28, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 5, 2024Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Mar 2, 2023Routine8
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Federal Penalties
Fine
Feb 28, 2025
$8,672
Payment Denial
Feb 28, 2025
46-day denial
Fine
Feb 28, 2025
$84,692
Fine
Feb 28, 2025
$8,673
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 11, 2023
$13,762
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,235
Fine
Jul 17, 2023
$10,586
Fine
Jun 26, 2023
$2,823
Fine
Jun 5, 2023
$6,351
Ownership & Operations
Who Operates This Facility
Vivo Healthcare Lakeland
for profit
Chain Affiliation
Vivo Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 11 of 11 (Worst)
Ownership & Management
Owners
Palm Terrace J Dek Operations LLC
Owner · Organization
Allegiant Healthcare of Florida LLC
Owner (parent company) · Organization
Asmsy LLC
Owner (parent company) · Organization
Irving Langer 2014 Family Trust U/t/a
Owner (parent company) · Organization
Solomon Vizcaya Holdings LLC
Owner (parent company) · Organization
Zaidys LLC
Owner (parent company) · Organization
Fein, Ariel
Owner (parent company)
Goldner, Samuel
Owner (parent company)
Karmel, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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