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Nursing HomeMedicaid Investigative

Vivo Healthcare Lakeland

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1919 Lakeland Hills Blvd, Tigertown · Lakeland, FL 33805185 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 186 Google reviews

5
4
3
2
1
Vivo Healthcare Lakeland Nursing Home in Lakeland, FL — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 6.0)
  • High RN turnover (72%)

Bottom 25% in FL · Below recommended RN staffing · Worst in VIVO HEALTHCARE chain · $181,077 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers highly skilled rehabilitation and a warm environment in the memory care unit. However, families should be prepared for significant communication hurdles and should closely monitor medication administration and discharge paperwork, as these have been recurring points of failure.

Google Reviews

Google Reviews

186 reviews on Google
Families may find high-quality rehabilitation and memory care services, with several reviewers praising the skill of the therapy and nursing teams. However, there are significant concerns regarding inconsistent communication, difficulty reaching the facility by phone, and issues with medication management during discharge.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean4.0ActivitiesN/AMeds1.0Memory5.0Comms2.0ValueN/A

Strengths

  • Skilled rehabilitation and therapy staff
  • Compassionate memory care unit
  • Attentive nursing and CNA care
  • Cleanliness in certain areas

Concerns

  • Difficulty contacting the facility via phone or email (mentioned by 3 reviewers)
  • Inconsistent response times to call bells (mentioned by 2 reviewers)
  • Subpar food quality and menu variety (mentioned by 2 reviewers)
  • Facility maintenance and cleanliness issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.82024(17)3.12025(10)2.32026(3)

Distribution · 30 analyzed

5
15
4
1
3
4
2
2
1
8

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback; how do you use resident and family input to improve the dining experience and menu variety?
  • 2What specific steps are being taken to address recent challenges with medication management and ensuring consistent oversight?
  • 3How does the nursing team ensure that call bells are answered promptly, especially during busy shift changes?
  • 4Can you tell me more about the daily activities and social engagement opportunities available for residents in the memory care unit?
  • 5What is the protocol for communicating urgent medical updates to family members, and how can we ensure we reach the right person quickly?
  • 6How does the facility manage routine maintenance and cleaning schedules to ensure all resident areas remain well-kept?

Personalized based on this facility's data


Key Review Excerpts

In the last year I have been in Rehabilitation several times, and I was at Lakeland Nursing and Rehabilitation Center twice, I can't put into words how impressed I am at the skill and level of care I received at this facility!

Rehab patient · 2025★★★★★

Love Love Love The staff in the memory care unit. There have been some recent changes and it has been for the better. The nurse Tish is so knowledgeable and friendly.

Memory care family member · 2025★★★★★

Our mother has been in Rehab for more than a week. I am very pleased with all of her care from admission, therapy, dietary, nursing care, especially the CNA care.

Rehab patient's family · 2024★★★★★
Source: 186 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
74%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.4%
FL
8.7%
Polk
11.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.3%
FL
10.6%
Polk
16.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
19.4%
FL
11.5%
Polk
20.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
14.4%
FL
9.1%
Polk
13.8%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.7%
Worse than Avg
Here
12.7%
US
5.3%
FL
5.6%
Polk
5.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
FL
98.1%
Polk
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.7%
FL
94.7%
Polk
82.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
81.8%
FL
94.8%
Polk
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
FL
1.5%
Polk
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
18penalties
Well above state avg (7.3)
12 complaint-triggered
$181,077 in fines

This facility has concerning patterns, with 11 complaint-triggered deficiencies indicating families have filed reports about problems. The most recurring issues involve medication management, care planning and assessment, and safety hazards. While all deficiencies show correction dates, problems with medication errors, abuse protection, and environmental safety have persisted across multiple surveys from 2021 to 2025, suggesting ongoing challenges in maintaining consistent care standards.

Mar 26, 2026Complaint
1
0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Jun 26, 2025Routine
11
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Apr 30, 2025Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Feb 28, 2025Complaint
5
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Immediate jeopardy · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0583Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 5, 2024Complaint
2
0573Potential for harm · PatternCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Mar 2, 2023Routine
8
0644Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Federal Penalties

Fine

Feb 28, 2025

$8,672

Payment Denial

Feb 28, 2025

46-day denial

Fine

Feb 28, 2025

$84,692

Fine

Feb 28, 2025

$8,673

Fine

Nov 13, 2023

$4,587

Fine

Nov 6, 2023

$4,587

Fine

Oct 30, 2023

$4,587

Fine

Oct 23, 2023

$4,587

Fine

Oct 10, 2023

$4,587

Fine

Oct 2, 2023

$4,587

Fine

Sep 11, 2023

$13,762

Fine

Aug 28, 2023

$4,587

Fine

Aug 21, 2023

$4,587

Fine

Aug 14, 2023

$4,587

Fine

Aug 7, 2023

$4,235

Fine

Jul 17, 2023

$10,586

Fine

Jun 26, 2023

$2,823

Fine

Jun 5, 2023

$6,351

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vivo Healthcare Lakeland

Organization Type

for profit

Chain Affiliation

Chain Name

Vivo Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.7/5 · Rank 11 of 11 (Worst)

Ownership & Management

Owners

Palm Terrace J Dek Operations LLC

Owner · Organization

100%

Allegiant Healthcare of Florida LLC

Owner (parent company) · Organization

Asmsy LLC

Owner (parent company) · Organization

Irving Langer 2014 Family Trust U/t/a

Owner (parent company) · Organization

Solomon Vizcaya Holdings LLC

Owner (parent company) · Organization

Zaidys LLC

Owner (parent company) · Organization

Fein, Ariel

Owner (parent company)

Goldner, Samuel

Owner (parent company)

Karmel, Jacob

Owner (parent company)

Key personnel

Bentz, BrianW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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