Vale Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
While some recent reports suggest improvements in food and leadership, the facility has a documented history of severe issues including patient injury and lost belongings. If you choose this facility, you must proactively monitor medication administration and establish a direct line of communication with the social work department to ensure discharge plans are moving forward.
Google Reviews
Google Reviews
32 reviews on Google“Families considering Vale Healthcare Center should exercise extreme caution due to frequent reports of severe neglect, including physical injury and lost personal property. While some recent reviews mention improvements in food and leadership, a persistent pattern of unresponsive social workers and poor communication with families exists.”
Quality Themes
Tap a score for detailsStrengths
- Pleasant nursing and CNA staff (noted in older/specific reviews)
- Effective physical and occupational therapy for some patients
- Recent improvements in food quality and leadership
Concerns
- Unresponsive social workers and difficulty with discharge planning (mentioned by 4 reviewers)
- Poor quality of food and nutrition (mentioned by 4 reviewers)
- Loss of patient belongings and personal property (mentioned by 2 reviewers)
- Rude or unprofessional staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard some great things about the recent improvements in food quality; could you tell me more about what the daily meal menu looks like for residents?
- 2How does the nursing team ensure that medication management is handled accurately and consistently throughout the day?
- 3What steps are in place to ensure that residents' personal belongings and property are kept safe and organized?
- 4Can you describe the process for communicating updates to family members, especially regarding changes in a resident's care plan or discharge planning?
- 5How does the facility handle medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs, NURSEs & LVNs are _wonderful_ at VALE HEALTH CARE CENTER but the food is appalling.”
“Excellent! Specially the OT, PT, ST, and all the RN, LVN, and CNA who assisted me in room 8B and 16A! God bless. I'm walking!”
“We have been trying for weeks to get someone who is ready to leave discharged. It's impossible to reach their social workers as this to be the only way to get them out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vale Healthcare Center shows concerning patterns with multiple families filing complaint reports that triggered investigations, particularly around resident protection and medication management. The facility has struggled most consistently with fire safety systems, medication oversight, and resident protection from abuse/neglect, with these issues recurring across multiple surveys over several years. While most deficiencies show correction dates, one recent serious incident involving failure to report suspected abuse remains without a correction plan, and the facility's track record suggests ongoing operational challenges that merit careful family consideration during any visit.
Mar 17, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 7, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jul 25, 2025Routine22
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Ownership & Operations
Who Operates This Facility
Vale Healthcare Center
for profit
Chain Affiliation
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 2 of 18
Ownership & Management
Owners
Gc Holding Company 2 LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit valehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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