Richmond Post Acute Care
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 66 Google reviews

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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy and specialized wound care. However, families should closely monitor discharge planning and medication oversight, as some past experiences have highlighted risks regarding premature discharges and administrative decisions.
Google Reviews
Google Reviews
66 reviews on Google“Families considering Richmond Post Acute Care can expect highly praised rehabilitation services, with multiple reviewers highlighting exceptional progress in physical and occupational therapy. While the nursing and therapy staff are frequently described as compassionate and attentive, there are serious allegations regarding unsafe discharge practices and concerns about care denial.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and attentive nursing staff
- Effective wound care management
- Supportive and involved administration
Concerns
- Unsafe discharge against medical advice
- Allegations of discriminatory care denial
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details, such as patient recovery or creative collaborations. Most responses conclude with a consistent well-wish of 'Stay safe and healthy!'
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to meet each resident's specific recovery goals?
- 2The nursing staff seems to receive so much praise for being attentive; how do you ensure that level of compassionate care remains consistent across all shifts?
- 3Since the administration is known for being very involved and supportive, how can we best communicate with the leadership team regarding our loved one's care plan?
- 4With the focus on effective wound care mentioned by others, what specific protocols are in place to monitor and manage skin integrity for residents?
- 5In the event of a medical emergency or a sudden change in health status after hours, what is the immediate process for notifying the family and coordinating care?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I could not walk at all, when I was out of the Hospital. Ru'ell and his staff had me walking with a cane afterwards a long time.”
“The administrator even helped me get a haircut, which might sound small but made a huge difference. I honestly feel like a new man now and ready to get back out there.”
“The therapists here are wonderful, especially Amy, the head therapist. She’s such a sweetheart and knows how to motivate and work with you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Richmond Post Acute Care shows a pattern of recurring issues across three federal surveys, primarily in food safety and kitchen operations, medication management, and facility maintenance. The same deficiencies appear repeatedly—food handling violations occurred in all three surveys (2022, 2023, 2025), medication labeling problems persisted, and room size standards remain inadequate. While the facility corrects issues when cited, the recurring nature of these fundamental safety concerns, particularly around nutrition services and pharmacy operations, suggests ongoing systematic challenges that families should carefully consider.
Jan 16, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Nov 30, 2023Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jun 30, 2022Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,235
Fine
Aug 21, 2023
$3,882
Fine
Aug 14, 2023
$3,529
Fine
Aug 7, 2023
$3,176
Fine
Jul 17, 2023
$7,409
Fine
Jun 26, 2023
$1,764
Fine
Jun 5, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Richmond Post Acute Care
for profit
Ownership & Management
Owners
Jordan, James
Owner (parent company)
Price, Darrell
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit richmondpostacute.com
Medicare data downloads
Original nursing home datasets
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