Creekside Healthcare Center
Strong Medicare quality ratings; families often praise occasional friendly initial impressions. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
This facility presents significant risks regarding patient dignity and basic care standards. While some staff may appear friendly initially, the documented pattern of neglect, understaffing, and unprofessional conduct toward vulnerable patients is a major red flag that requires immediate investigation.
Google Reviews
Google Reviews
15 reviews on Google“Families should exercise extreme caution with this facility due to multiple reports of deeply unprofessional and even abusive behavior, including staff mocking bedridden patients. While some initial interactions may seem friendly, recurring themes of severe understaffing, lack of dignity in care, and poor communication are prevalent.”
Quality Themes
Tap a score for detailsStrengths
- Occasional friendly initial impressions
Concerns
- Unprofessional and degrading treatment of vulnerable patients (mentioned by 2 reviewers)
- Severe understaffing and patient neglect (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since we want to ensure we stay in the loop, what is your preferred method for giving families regular updates on our loved one's well-being and health changes?
- 2We noticed some mentions of challenges with dining satisfaction; could you tell us more about the current meal planning and how much input residents have in their food choices?
- 3How do you ensure that every resident receives attentive, dignified care and personalized attention during busy shifts?
- 4In the event of a medical emergency during the night, what is the specific protocol for contacting both the physician and our family?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
- 6How does the facility manage staffing levels to ensure that care remains consistent and that no resident's needs are overlooked?
Personalized based on this facility's data
Key Review Excerpts
“Instead of providing assistance with dignity, staff laughed at him after he had an accident he physically could not prevent. Mocking a disabled, bedridden patient is beyond unprofessional—it is abusive.”
“They started off professionally then it was just lack off duty’s. People yelling at night, patients walking into other patients room while they sleep.”
“This facility stole money and over charged for things they had no right to charge for, because they knew nobody could go in during the beginning of the pandemic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 40 deficiencies across multiple surveys, with families filing two complaints that led to federal investigations. The most recurring problems involve medication management, fire safety systems, and care planning. While all deficiencies show correction dates, the pattern of repeated issues across surveys—particularly with medication services and safety systems—suggests ongoing operational challenges that warrant careful consideration during your visit.
Feb 23, 2026Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Feb 19, 2026Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 8, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 21, 2025Complaint1
Smoke Deficiencies
Have an alternate power supply for its alarm system.
May 24, 2024Routine18
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Creekside Healthcare Center
for profit
Chain Affiliation
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 18 (Best)
Ownership & Management
Owners
Gc Holding Company 2 LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit creeksidehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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