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Strong Medicare quality ratings; public reviewers often praise occasional friendly initial impressions. Still worth an in-person visit.
based on 15 Google reviews
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Creekside Healthcare Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: occasional friendly initial impressions. Review the component ratings and current source records before deciding.
Families should exercise extreme caution with this facility due to multiple reports of deeply unprofessional and even abusive behavior, including staff mocking bedridden patients. While some initial interactions may seem friendly, recurring themes of severe understaffing, lack of dignity in care, and poor communication are prevalent.
Quality Themes
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Concerns
Rating Trends
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Distribution · 16 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Instead of providing assistance with dignity, staff laughed at him after he had an accident he physically could not prevent. Mocking a disabled, bedridden patient is beyond unprofessional—it is abusive.”
“They started off professionally then it was just lack off duty’s. People yelling at night, patients walking into other patients room while they sleep.”
“This facility stole money and over charged for things they had no right to charge for, because they knew nobody could go in during the beginning of the pandemic.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 40 deficiencies across multiple surveys, with families filing two complaints that led to federal investigations. The most recurring problems involve medication management, fire safety systems, and care planning. While all deficiencies show correction dates, the pattern of repeated issues across surveys—particularly with medication services and safety systems—suggests ongoing operational challenges that warrant careful consideration during your visit.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Creekside Healthcare Center
for profit
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 18 (Highest rating)
Owners
Gc Holding Company 2 LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
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Official Website
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