San Pablo Healthcare & Wellness Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 178 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $10,036 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is frequently praised for their skill. However, families should monitor the responsiveness of the nursing staff regarding hygiene and medication, as some recent reports indicate significant delays in care during certain shifts.
Google Reviews
Google Reviews
178 reviews on Google“San Pablo Healthcare & Wellness Center is highly regarded for its exceptional rehabilitation services and a remarkably friendly, attentive staff that many families describe as treating residents like family. While most reviewers praise the cleanliness and the physical therapy team, some families have reported serious concerns regarding delayed medical responses and hygiene care during specific shifts. The facility is particularly noted for its welcoming atmosphere and the presence of dedicated staff members like Taze who assist with transitions.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Warm and compassionate nursing staff
- Clean and well-maintained facility
- Friendly and professional front desk/reception
Concerns
- Delays in hygiene care and medication administration (mentioned by 2 reviewers)
- Staffing shortages or feeling overworked (mentioned by 2 reviewers)
- Issues with facility perimeter security/homeless encampments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 179 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive language that focuses on mission statements and 'quality care' rather than engaging with the specific details of the reviews. While they occasionally acknowledge a specific name or a specific topic like cleanliness, the responses largely follow a copy-paste structure.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how often do residents typically participate in these sessions?
- 2With the high praise for your nursing staff's compassion, how do you ensure that medication administration and daily hygiene routines remain consistent even during busy shifts?
- 3How does the facility manage security and access to the grounds to ensure a safe and private environment for all residents?
- 4What is your process for managing medication changes or urgent medical needs during the overnight hours?
- 5Could you tell us more about the daily activities and social events organized to keep residents engaged and connected?
- 6We noticed you are very active in managing the facility; how does the administration typically address and resolve specific resident or family concerns?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are like a “boot camp squad,” tough but caring. They pushed me to get stronger and tau”
“The next day it took them eight hours to change her soiled diaper. Today it also took them 45 minutes to even find a toilet for her when she had to go to the bathroom. Also today it took them four hours to bring her pain pills”
“The staff was very informative and professional. I would have given 5 stars but my brother in law says that they sometimes pass him up when he asks for PB&J’s or tuna sandwiches.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
San Pablo Healthcare has faced numerous complaint-triggered inspections, with families filing 17 reports that led to federal investigations over safety and care concerns. The facility shows recurring issues with abuse/neglect protection, fire safety systems, and resident rights, with multiple violations persisting across recent surveys from 2024-2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like resident protection and safety systems suggests ongoing challenges in maintaining consistent care standards.
Mar 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 19, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 2, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Dec 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 26, 2025Routine18
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jun 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 2, 2024
$10,036
Ownership & Operations
Who Operates This Facility
San Pablo Healthcare & Wellness Center
for profit
Chain Affiliation
Sol Healthcare
8 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 8
Ownership & Management
Owners
Sol Healthcare LLC
Owner · Organization
Majer, Sol
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit sanpablohc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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