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Nursing HomeMedicaid Top Rated

University Post Acute

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

2278 Nice Ave, Mentone, CA 9235950 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 26 Google reviews

5
4
3
2
1
University Post Acute Nursing Home in Mentone, CA — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and excellent care for residents with dementia. While the physical environment has improved significantly, families should remain vigilant about the security of personal belongings and stay involved in care transitions.

Google Reviews

Google Reviews

26 reviews on Google
Families can expect a highly compassionate environment where staff members are frequently praised for treating residents like family. While the facility has seen significant physical improvements and excellent care for dementia patients, one reviewer noted a serious issue regarding lost personal belongings and an attempted early discharge.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective memory care and activity programs
  • Professional and helpful management

Concerns

  • Loss of resident personal belongings
  • Unpaid vendor invoices

Rating Trends

Tap a year to see what changed

2344.42022(13)5.02023(7)5.02024(5)5.02025(1)1.02026(1)

Distribution · 27 analyzed

5
24
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you foster that culture of care among your team?
  • 2With such a high health inspection rating, what specific protocols do you have in place to ensure medical emergencies are handled immediately and effectively?
  • 3What kind of daily activities or specialized programs do you offer to keep residents engaged and active throughout the week?
  • 4Since the facility is so well-maintained and clean, what is your routine for ensuring resident rooms and common areas stay pristine?
  • 5How do you manage the tracking of personal items and belongings to ensure nothing gets misplaced during resident care or transitions?
  • 6What steps is the management team taking to continue improving staffing levels to match the high quality of care you provide?

Personalized based on this facility's data


Key Review Excerpts

My Dad Bobby is currently in University Post Acute, he seems very happy everytime I visit him. The staff is wonderful, they greet me when I visit and make sure my visit is comfortable with him.

Long-term resident's family · 2024★★★★★

The new staff is caring, responsive, and professional. There have been a lot of improvements to the facility itself - new flooring, paint, and attention to the yard in which the residents spend so much time.

Long-term resident's family · 2023★★★★★

This is the first time our family has to entrust professionals to care for her because she has dementia. We are super happy and grateful!

Memory care family member · 2023★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
33%
Registered nurses for medical care
Total Nursing
3.91hrs
95%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
19.4%
CA
10.7%
San bernardino
8.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
15.4%
CA
11.6%
San bernardino
9.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
14.4%
CA
10.4%
San bernardino
10.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.3%
CA
10.5%
San bernardino
10.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
19.5%
CA
13.7%
San bernardino
17.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
San bernardino
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
San bernardino
97.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (15.4)
1 complaint-triggered

University Post Acute shows recurring issues across multiple areas, with families filing at least one complaint about accident prevention and supervision. The facility has persistent problems with fire safety systems, resident assessments and care planning, and room size requirements that have appeared across surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in key safety and care areas warrants careful consideration during your visit.

Nov 20, 2025Routine
9
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Sep 25, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 26, 2024Routine
6
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0912Minimal · WidespreadCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jan 24, 2022Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0646Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Ownership & Operations

Who Operates This Facility

Owner / Operator

University Post Acute

Organization Type

for profit

Ownership & Management

Owners

Rockwell Healthcare LLC

Owner · Organization

100%

Key personnel

Pesongco, JoseW-2 Managing EmployeeYumul, NeilW-2 Managing EmployeeCarrozza, EvangelineOfficer / DirectorRockwell Healthcare LLCManagerCarrozza, EvangelineManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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