Palm View Pleasant Living
Families consistently rate this highly — reviewers highlight compassionate and professional care staff. Schedule a visit to confirm the fit.
based on 14 Google reviews
Watch Palm View Pleasant Living
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers a clean and emotionally supportive environment that excels in dementia care and staff compassion. However, because recent reviews contain serious allegations regarding resident hydration and administrative ethics, families should conduct an unannounced visit and specifically ask about hydration protocols and staff-to-resident ratios.
Google Reviews
Google Reviews
14 reviews on Google“Families can expect a clean, welcoming environment with a staff that many reviewers describe as loving and professional, particularly regarding dementia care. However, there are serious allegations from some reviewers regarding neglectful care, such as inadequate hydration, and concerns regarding administrative transparency and billing practices.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional care staff
- Clean and well-maintained facility
- Effective memory care and dementia support
- Welcoming and comfortable atmosphere
Concerns
- Allegations of resident neglect (dehydration and food withholding)
- Administrative disrespect and billing issues
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility is known for being so clean and well-maintained, what specific cleaning and sanitation protocols do you follow to keep the common areas safe for residents?
- 2We've heard wonderful things about the compassion of your staff; how do you ensure that every caregiver maintains that same level of personal attention with each resident?
- 3How do you monitor and ensure that residents are staying properly hydrated and receiving all their scheduled meals throughout the day?
- 4What kind of specialized activities or engagement programs do you have planned to keep residents active and social within the community?
- 5In the event of a medical emergency after hours, what is the specific process for contacting physicians and coordinating care?
- 6How does the administration handle communication with families regarding billing or any changes in a resident's care plan to ensure everyone is on the same page?
Personalized based on this facility's data
Key Review Excerpts
“Within the first few days all the staff knew her name, knew how to look after her and her dementia and treated her like family.”
“The nurses always inform me is any issues he might be having that need my attention or medical attention.”
“He enjoyed being there right up until the Lord took him home. I will never forget the loving care they gave my dad in his last days on earth.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 17, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 29, 2026ComplaintClean
This report details the findings of a complaint investigation conducted on behalf of the facility. The investigation reviewed allegations regarding staff conduct, resident care, and dietary needs. Based on the evidence gathered, all allegations cited in the report were deemed unsubstantiated.
Dec 22, 2025OtherClean
The report details an unannounced follow-up visit conducted by the LPA to gather information related to a complaint investigation. The visit included a tour, interviews, and documentation review, and the findings were discussed with the Marketing Director. No specific deficiencies were cited in the provided text.
Nov 18, 2025InspectionClean
The unannounced case management visit was conducted to review the facility's request for a capacity increase. The inspector noted several positive observations regarding the facility's condition, including the dining area and the model rooms. No deficiencies were cited during this visit.
Nov 18, 2025OtherClean
The unannounced case management visit was conducted to review the facility's request for a capacity increase. The inspector noted several positive observations regarding the facility's condition, including the dining area and the model rooms. No deficiencies were cited during this visit.
May 30, 2025ComplaintClean
This report details a complaint investigation conducted regarding allegations of unexplained sores and hygiene neglect. The investigation found not enough evidence to corroborate either allegation. Overall, the facility was found to be unsubstantiated regarding the complaints.
Nov 18, 2024InspectionClean
The facility underwent a required annual inspection conducted by the LPA. The inspection covered physical plant, food service, and care/supervision areas. No deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.
Nov 3, 2023ComplaintClean
The inspection identified multiple deficiencies related to staff records and resident care documentation. Specifically, deficiencies were noted regarding required health screenings, CPR/first aid training records, annual medical assessments for residents, and medication training documentation for staff. All cited deficiencies were classified as Type B (non-compliance).
Ownership & Operations
Who Operates This Facility
Palm View Pleasant Living INC
ELIZABETH MAHAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit palmviewpl.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Pacific Pines
< 1 miAssisted Living · Redlands, CA
Plymouth Village of Redlands
1.2 miContinuing Care · Redlands, CA
Rose Garden Residential Care Home
2.2 miAssisted Living · Auburn, CA
Madison Grove Post Acute
2.4 miNursing Home · Redlands, CA
Mountain View Pleasant Living
3.8 miAssisted Living · Mentone, CA
University Post Acute
3.9 miNursing Home · Mentone, CA