Braswell's Chateau Villa
Limited public data on Braswell's Chateau Villa. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 33 Google reviews
Watch Braswell's Chateau Villa
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility has undergone a significant positive transformation, with recent families reporting exceptional care and a warm community. However, because of historical issues with food and hygiene, you should specifically ask about current meal consistency and recent cleanliness inspections during your visit.
Google Reviews
Google Reviews
33 reviews on Google“Recent reviews indicate a significant positive turnaround, with many families praising the current staff for being exceptionally kind, professional, and attentive. While some residents and families still note inconsistencies in food quality and occasional cleanliness issues, the overall sentiment has shifted from severe historical allegations of neglect to a much more caring and community-focused environment.”
Quality Themes
Tap a score for detailsStrengths
- Kind and professional staff
- Engaging activity and event programs
- Welcoming and caring community atmosphere
- Improved medication management
Concerns
- Inconsistent food quality (mentioned by 3 reviewers)
- Occasional cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
The owner provides highly personalized, warm, and empathetic responses that frequently mention specific staff members, activities, or family members named in the reviews. They demonstrate a strong commitment to addressing both praise and criticism by acknowledging specific details and inviting direct dialogue for negative feedback.
Questions for Your Tour
- 1We've heard wonderful things about the engaging activity programs here; could you tell us more about what a typical week of events looks like for residents?
- 2It's great to see how much the team values feedback from the community; how does the management team typically use resident input to make improvements?
- 3We want to ensure our loved one stays healthy; how is the medication management process structured to ensure accuracy and safety?
- 4Could you describe the daily meal service and how the menu is planned to ensure consistent quality and variety?
- 5What are the protocols in place for handling medical emergencies or sudden changes in health during the night?
- 6How does the housekeeping and cleaning schedule work to ensure the common areas and private rooms are always well-maintained?
Personalized based on this facility's data
Key Review Excerpts
“Choosing an assisted living facility for a loved one is a stressful choice. Some of the older reviews here concerned us, but we noticed the more recent ones told a different story. And a family friend said her Mom received great care here. Well, from the first interaction with Kara we knew that we made the right choice.”
“The people who work here have improved tenfold. The food is changing and the new kitchen staff are much better than the previous people.”
“The staff are kind, attentive, and genuinely care about the residents. You can tell they treat everyone with respect and compassion, which brings a lot of peace of mind to families.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 6, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 24, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 24, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 24, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 21, 2026ComplaintClean
The investigation found deficiencies related to facility cleanliness and sanitation, specifically citing issues with floor maintenance and the presence of insects. The facility was cited for not maintaining a clean, sanitary environment, which includes an immediate health risk due to roach sightings. Corrective actions are required regarding housekeeping and pest control.
Feb 10, 2026ComplaintClean
The investigation substantiated the allegation that the facility is not kept free of pests, citing evidence from staff and residents regarding ongoing issues with cockroaches and bed bugs. This constitutes a Type A deficiency, indicating an immediate health risk. The facility administrator agreed to schedule pest control and provide proof of service by the specified date.
Feb 10, 2026ComplaintClean
The investigation substantiated the allegation that the facility is not kept free of pests, citing evidence from staff and residents regarding ongoing issues with cockroaches and bed bugs. This constitutes a Type A deficiency, indicating an immediate health risk. The facility administrator agreed to schedule pest control and provide proof of service by the specified date.
Feb 10, 2026ComplaintClean
The investigation substantiated the allegation that the facility is not kept free of pests, citing evidence from staff and residents regarding ongoing issues with cockroaches and bed bugs. This constitutes a Type A deficiency, indicating an immediate health risk. The facility administrator agreed to schedule pest control and provide proof of service by the specified date.
Ownership & Operations
Who Operates This Facility
Braswell, James W
MELANIE NIEZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit braswellshealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Pacific Pines
< 1 miAssisted Living · Redlands, CA
The Hills of Stillman
1.2 miAssisted Living · Redlands, CA
Palm View Pleasant Living
1.3 miAssisted Living · Redlands, CA
Blossom Grove Alzheimer's Special Care Center
3.3 miAssisted Living · Redlands, CA
Linda Valley Assisted Living
4.9 miAssisted Living · Loma Linda, CA
Loma Linda Assisted Living
4.9 miAssisted Living · Loma Linda, CA