Brightwater Senior Living of Highland (DBA)
Families consistently rate this highly — reviewers highlight warm and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
Watch Brightwater Senior Living of Highland (DBA)
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Brightwater is a highly recommended choice for families seeking a clean, well-managed facility with excellent dining and a warm, community-focused staff. While most experiences are overwhelmingly positive, you should specifically inquire about their protocols for hygiene assistance and caregiver responsiveness to ensure your loved one's specific physical needs are met.
Google Reviews
Google Reviews
24 reviews on Google“Brightwater Senior Living is highly regarded by families for its warm, welcoming atmosphere and a staff that many describe as acting like surrogate family members. Reviewers frequently praise the cleanliness of the facility and the quality of the dining services, though one serious allegation regarding neglectful care was noted in a historical review.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing and care staff
- Clean and well-maintained facility
- High-quality, tasty dining options
- Smooth transition process for new residents
- Engaging activities and community atmosphere
Concerns
- Allegations of caregiver neglect regarding hygiene assistance
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and reference specific staff members or family members mentioned in the text. They maintain a warm, professional, and empathetic tone across both positive and negative feedback.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about how the menus are planned and how much variety there is for daily meals?
- 2The community seems to have a very engaging atmosphere; what are some of the favorite group activities or social events that residents participate in?
- 3Since we want to ensure a smooth transition, what kind of support does the team provide during the first few weeks to help a new resident settle into the community?
- 4How does the nursing staff approach personalized hygiene care and daily assistance to ensure every resident's dignity and comfort are maintained?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care and notifying the family?
- 6We noticed the facility is very well-maintained; how often are the common areas and resident rooms deep-cleaned to ensure a high standard of cleanliness?
Personalized based on this facility's data
Key Review Excerpts
“Within two days she was brighter, more engaged, and happier”
“The staff is outstanding and very attentive to my moms needs. Even during this COVID crisis my mom has been safe, unaffected, and received all of her vaccine shots.”
“The food servers are polite and courteous, food is great.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 30, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 4, 2026InspectionClean
The facility received an unannounced annual inspection and was found to have multiple deficiencies across several areas. Two Type A deficiencies were cited, relating to unsafe bathroom flooring and unsecured cleaning chemicals, both posing immediate risks. Additionally, one Type B deficiency was noted regarding the improper storage of resident medications.
Nov 25, 2025ComplaintClean
This report details a complaint investigation conducted following an initial complaint received on 11/07/2024. Both allegations—insufficient staffing and inadequate staff training—were reviewed through interviews and record checks. Based on the evidence gathered, the Licensing Program Analyst determined that both allegations were Unsubstantiated.
May 12, 2025ComplaintClean
This report details a complaint investigation conducted following an unannounced visit. The allegations regarding neglect (being left unattended in waste), rough handling, and delayed assistance were investigated. Based on the evidence gathered, all allegations were deemed Unsubstantiated.
Mar 18, 2025InspectionClean
The facility underwent a required annual inspection on March 18, 2025. The inspection covered physical plant, kitchen/food service, and general operations. No deficiencies were cited during this visit, and the facility was found to be in good, sanitary condition.
Feb 6, 2024InspectionClean
The facility underwent a required annual inspection and was found to be in good overall condition. The LPA noted that the facility is clean, sanitary, and free of foul odors, with all inspected systems and documentation appearing compliant.
Nov 30, 2023ComplaintClean
The unannounced visit was conducted to investigate a complaint regarding a resident's heat-related illness. The primary finding was a failure by facility staff to follow protocol by not immediately calling 9-1-1 when the resident's condition deteriorated. This failure to seek timely emergency medical attention constitutes a Type A deficiency.
Nov 30, 2023OtherClean
The unannounced visit was conducted to investigate a complaint regarding a resident's heat-related illness. The primary finding was a failure by facility staff to follow protocol by not immediately calling 9-1-1 when the resident's condition deteriorated. This failure to seek timely emergency medical attention constitutes a Type A deficiency.
Ownership & Operations
Who Operates This Facility
Highland Al-Mc Gp LLC as Gp of Highland Al-Mc Grou
MARGUERITE CROCKEM
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit brightwaterseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Highland Palms Healthcare Center
1.9 miNursing Home · Highland, CA
Palm View Pleasant Living
4.0 miAssisted Living · Redlands, CA
The Hills of Stillman
4.1 miAssisted Living · Redlands, CA
Pacific Pines
4.4 miAssisted Living · Redlands, CA
Blossom Grove Alzheimer's Special Care Center
5.4 miAssisted Living · Redlands, CA
Abria Del Cielo
5.9 miAssisted Living · San Bernardino, CA