University Living
Limited public data on University Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 47 Google reviews
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What this means for your family
While the facility offers a beautiful environment and engaging activities, families should be cautious regarding the consistency of care and billing transparency. I strongly recommend asking for a detailed breakdown of all potential fees and observing the facility during weekend or evening hours to gauge staffing levels for yourself.
Google Reviews
Google Reviews
47 reviews on Google“University Living receives polarized feedback, with many families praising the facility for its warm, professional staff and clean, well-maintained environment. However, significant concerns exist regarding inconsistent care standards, high staff turnover, and aggressive billing practices that have left some families feeling misled. While some residents thrive under the current management, others report serious lapses in hygiene and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and empathetic staff
- Clean and well-maintained facility
- Engaging activities and social programs
- Effective navigation of health protocols
Concerns
- Inconsistent personal care and hygiene standards (mentioned by 3 reviewers)
- Understaffing and high staff turnover (mentioned by 3 reviewers)
- Lack of transparency in billing and pricing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s wonderful to see how much care the management puts into responding to feedback; how does that commitment to communication translate to how you share updates with families regarding daily care?
- 2We’ve heard great things about the social programs here, so could you tell us more about the specific types of engaging activities planned for the residents each week?
- 3Since we want to ensure consistent support, how do you manage staffing levels during shift changes to ensure every resident's personal care and hygiene needs are met without interruption?
- 4Can you walk us through the protocol for handling medical emergencies or sudden health changes, especially during the overnight hours?
- 5Regarding the monthly costs, could you provide a transparent breakdown of what is included in the base rate versus what might be considered an additional service fee?
- 6The facility looks very well-maintained; what is your routine for ensuring the common areas and resident rooms stay consistently clean and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“Tanum was fantastic. So informative and very empathic in a such a kind and caring way. I felt like I’d known her forever.”
“Staff is responsive (to pendant alerts) and provides very good care; Excellent activities calendar and activities staff; Meals are good - wide array of meal alternatives can be substituted for the planned menu item at meal time.”
“For the much higher price, the personal care does not seem better than cheaper alternatives. While the building looks clean & new, in some ways it is more frustrating to deal with constant personal care problems.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding medication management, including missed doses and failure to follow physician orders, as well as a failure to follow resident dietary allergy restrictions. Additionally, there have been documented lapses in required employee health screenings and staff training compliance.
Dec 19, 2024Complaint
Resident was overmedicated with Seroquel; medication administration records showed a 7-day lapse in August 2024 and sporadic administration in October 2024 due to medication unavailability.
Nov 17, 2023Routine
Prescribed medications were not always administered per the provider's order (e.g., failure to hold insulin for low blood sugar readings).
Employee tuberculosis (TB) screenings were not completed within the required timeframe following hire.
Staff training records were incomplete; specifically lacking training on reporting, resident rights, safety, and infectious disease precautions.
Sep 21, 2023Complaint
Staff served a resident peanut butter despite a documented peanut allergy.
Ownership & Operations
Who Operates This Facility
Ann Arbor Senior Housing Opco, LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit useniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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