Eisenhower Center - East Hall

Strengths

• Highly informative and professional staff training program
• Effective outpatient physical therapy services
• Some staff members described as compassionate and helpful

Concerns

• Poor communication between staff, management, and families (mentioned by 4 reviewers)
• Unprofessional and unattentive staff behavior (mentioned by 6 reviewers)
• Inadequate resident safety and supervision (mentioned by 5 reviewers)
• Poor management and lack of accountability (mentioned by 4 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1Given that East Hall is a smaller community of 16 residents, what specific protocols do you have in place to ensure consistent supervision and safety for each individual throughout the day?
• 2How do you currently facilitate communication between your management team and family members to ensure we stay updated on our loved one's care and daily status?
• 3We understand that staff consistency is vital; what steps is the facility taking to ensure that all team members are providing the high level of attentive and compassionate care that your training program emphasizes?
• 4Could you walk us through the daily activity schedule and explain how you tailor these events to keep residents engaged and active within the smaller community setting?
• 5How is your medication management process structured to ensure accuracy and timely administration for every resident?
• 6Regarding the dining experience, what options are available for residents, and how do you gather and implement feedback to ensure the meals meet residents' nutritional needs and preferences?

Personalized based on this facility's data