Eisenhower Center - East Hall
Limited public data on Eisenhower Center - East Hall. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 62 Google reviews
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What this means for your family
While the facility's staff training program is well-regarded, families should be extremely cautious regarding the quality of residential care. We strongly recommend conducting unannounced visits and asking specifically about their protocols for resident supervision and communication with guardians, as these are the most frequently cited areas of concern.
Google Reviews
Google Reviews
62 reviews on Google“Eisenhower Center - East Hall receives polarized feedback, with a significant divide between positive employee training experiences and deeply concerning reports from families regarding resident care. While the facility's training program is frequently praised for being informative and professional, families have raised serious allegations regarding safety, lack of communication, and inadequate supervision of residents. Potential families should be aware of consistent reports regarding unprofessionalism and safety lapses that contrast sharply with the facility's internal training reputation.”
Quality Themes
Tap a score for detailsStrengths
- Highly informative and professional staff training program
- Effective outpatient physical therapy services
- Some staff members described as compassionate and helpful
Concerns
- Poor communication between staff, management, and families (mentioned by 4 reviewers)
- Unprofessional and unattentive staff behavior (mentioned by 6 reviewers)
- Inadequate resident safety and supervision (mentioned by 5 reviewers)
- Poor management and lack of accountability (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that East Hall is a smaller community of 16 residents, what specific protocols do you have in place to ensure consistent supervision and safety for each individual throughout the day?
- 2How do you currently facilitate communication between your management team and family members to ensure we stay updated on our loved one's care and daily status?
- 3We understand that staff consistency is vital; what steps is the facility taking to ensure that all team members are providing the high level of attentive and compassionate care that your training program emphasizes?
- 4Could you walk us through the daily activity schedule and explain how you tailor these events to keep residents engaged and active within the smaller community setting?
- 5How is your medication management process structured to ensure accuracy and timely administration for every resident?
- 6Regarding the dining experience, what options are available for residents, and how do you gather and implement feedback to ensure the meals meet residents' nutritional needs and preferences?
Personalized based on this facility's data
Key Review Excerpts
“The staff are very unprofessional. They do not communicate with each other, clients or guardians. They make promises and do not follow through.”
“He wasn't even given his meds properly. They do not pay attention to the clients, they lack in communication with not only family but each other, housekeeping was terrible.”
“A resident of this center attacked my 1 year old daughter yesterday at an apple orchard. None of the staff were able to restrain the resident & clearly were not trained to handle the situation properly whatsoever.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations identified serious incidents involving unauthorized resident transport and the use of unapproved physical restraints by staff. However, the facility has since terminated the involved employees and submitted corrective action plans that were accepted by the state.
Mar 20, 2024RoutineCleanReport
No deficiencies found during this inspection.
Feb 13, 2024Complaint
Staff took a resident on an unauthorized trip which resulted in an incident where the resident was restrained and may have sustained a bruise.
Nov 8, 2023Complaint
Staff used unapproved behavioral interventions (restraints) on a resident, including a staff member placing a forearm on a resident's neck.
Oct 2, 2017OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Moriah INC. C/o Dan Bogosian
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit eisenhowercenter.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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