Balfour of Ann Arbor
Families consistently rate this highly — reviewers highlight upscale, hotel-like facility design. Schedule a visit to confirm the fit.
based on 76 Google reviews
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What this means for your family
Clarendale is highly regarded for its beautiful environment and compassionate care team, making it a top choice for many families in the Ann Arbor area. However, because a few reviewers mentioned concerns about staff responsiveness and meal portion sizes, we recommend that you visit during a mealtime and observe staff interactions with residents to ensure the level of service aligns with your expectations.
Google Reviews
Google Reviews
76 reviews on Google“Clarendale of Ann Arbor (formerly Balfour) is widely praised for its upscale, hotel-like atmosphere, beautiful common areas, and high-quality dining options. Families consistently highlight the professional and compassionate staff, particularly noting the effectiveness of the admissions and care coordination teams. While the vast majority of reviews are glowing, a minority of feedback points to concerns regarding inconsistent staffing responsiveness and dissatisfaction with portion sizes in the dining room.”
Quality Themes
Tap a score for detailsStrengths
- Upscale, hotel-like facility design
- Compassionate and professional staff
- High-quality culinary program
- Welcoming and active community atmosphere
Concerns
- Staff responsiveness and attentiveness (mentioned by 2 reviewers)
- Inadequate meal portion sizes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful, hotel-like atmosphere here, how do you ensure that the personalized care remains just as attentive and responsive as the environment is upscale?
- 2I’ve heard wonderful things about your culinary program; how do you handle requests for portion adjustments or specific nutritional needs to ensure every resident feels fully satisfied?
- 3With an active community of 125 residents, what are some of the most popular daily activities that help new residents feel welcomed and connected right away?
- 4How does your nursing and care team coordinate to ensure consistent communication with families, especially when it comes to monitoring medical needs or changes in health?
- 5Could you walk me through your protocol for medical emergencies after hours, and how quickly can families expect to be notified if an incident occurs?
- 6I noticed how thoughtfully you engage with feedback online; how do you incorporate that kind of open communication into your daily operations to ensure residents are happy?
Personalized based on this facility's data
Key Review Excerpts
“The staff, everyone from the receptionists to the kitchen staff, will all drop what they're doing to say hello to a resident and ask them how their day is. You can feel the warmth radiate from every warm smile there!”
“My 85 year old mother was recently in the hospital and requiring 24-7 care as she recovered. As we were exploring our options for longer-term assisted living, we visited several local places. Mom thought they were nice, but couldn’t imagine relocating from her condo... That all changed when we visited Clarendale!”
“Most recently, unfortunately my stepfather needed to graduate to the memory care wing... The care and compassion by all staff, the beauty of the facility, the breadth of enrichment activities both on and off the campus, and the stellar quality and options of the food are just a few examples of what distinguishes Clarendale.”
Ownership & Operations
Who Operates This Facility
Ann Arbor Senior Living Owner, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit clarendaleannarbor.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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