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Public Google reviewers rate this highly and often mention warm, welcoming, and home-like environment. Schedule a visit to confirm the fit.
based on 59 Google reviews
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Public Google reviewers rate Brookdale Ann Arbor highly. Reviewers highlight: warm, welcoming, and home-like environment, knowledgeable and compassionate care staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Brookdale Ann Arbor receives high praise from many families for its warm, welcoming environment and dedicated staff who are often described as knowledgeable and compassionate. However, there are serious, recurring reports of neglect, poor communication, and inadequate care for residents with dementia, particularly regarding fall management and hygiene. Families considering this facility should weigh the positive, home-like atmosphere against these significant safety and care concerns.
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Key Review Excerpts
“The staff here has exceeded every expectation. They greet her by name, speak to her with patience and kindness, and take the time to understand her unique personality and daily rhythms.”
“My grandmother has been neglected and her basic needs such as going to the bathroom ignored while living at this facility. She has fallen MULTIPLE times and has severely injured herself, left on the floor, alone for EXTENDED periods of time.”
“Brookdale has been a Godsend for me as I was having to manage and monitor my parent's prescriptions and groceries when she was in independent living. It has been wonderful to have had these tasks taken off my shoulders.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding medication safety, including failure to follow physician orders regarding vital sign parameters and missing signatures on controlled substance counts. Additionally, past inspections noted safety risks related to unapproved or improperly maintained bedside assistive devices that could lead to resident entrapment.
Medication administration errors: 1) Missing signatures on narcotic counts for medication cart #1 during shift changes between 4/11/2025 and 4/29/2025. 2) Blank entries for Haloperidol and Lorazepam doses for Resident A on 3/27/2025. 3) Staff administered Metoprolol Tartrate to Resident F on multiple dates (including 3/3/2025, 3/4/2025, etc.) despite vital signs being outside the prescribed parameters (systolic BP below 110 and/or pulse below 65).
No deficiencies are reported in this inspection record.
Failure to ensure resident protection/safety: 1) Resident A had an unapproved u-shaped bedside assist device strapped to the bedframe with mesh straps. 2) Resident B had 'Halo Rings' where the mattress shifted away from the device creating a gap, and the slats were large enough to cause potential entanglement/entrapment. 3) Resident B's service plan lacked sufficient information regarding the specific use, care, and maintenance of these devices.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Brookdale Place of Ann Arbor, LLC
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MI LARA — View Official Record
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