Clarendale Ann Arbor
Families consistently rate this highly — reviewers highlight upscale, hotel-like facility design. Schedule a visit to confirm the fit.
based on 76 Google reviews
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What this means for your family
Clarendale Ann Arbor is highly regarded for its luxury environment and dedicated staff, making it an excellent choice for those seeking a vibrant, well-maintained community. While the overall feedback is very positive, families should observe staff interactions during their tour to ensure they align with their loved one's needs, as a few reviewers noted concerns about responsiveness and dining portions.
Google Reviews
Google Reviews
76 reviews on Google“Clarendale Ann Arbor (formerly Balfour) is widely praised for its upscale, hotel-like atmosphere, high-quality dining, and a welcoming, professional staff that frequently goes above and beyond for residents. While the vast majority of reviews are glowing, a minority of residents and family members have raised concerns regarding post-acquisition management changes, inconsistent staff responsiveness, and small portion sizes in the dining room.”
Quality Themes
Tap a score for detailsStrengths
- Upscale, hotel-like facility design
- Exceptional, high-quality dining
- Warm, attentive, and professional staff
- Strong, supportive move-in and transition assistance
Concerns
- Inconsistent staff responsiveness and attentiveness (mentioned by 2 reviewers)
- Small portion sizes in dining (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about the hotel-like atmosphere here; could you show us some of the common areas where residents typically socialize?
- 2The dining experience seems to be a highlight for many families; could we see a sample menu and learn more about how much flexibility there is with meal portions?
- 3Since the transition period can be a big change, what specific support does your team provide to help a new resident settle into the community during their first few weeks?
- 4We've noticed the staff is very professional; how do you ensure that every resident receives consistent, attentive care throughout all shifts, including overnight?
- 5What is the protocol for handling medical emergencies or unexpected health changes after hours?
- 6Could you tell us more about the daily activity calendar and how you tailor social events to the interests of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff, everyone from the receptionists to the kitchen staff, will all drop what they're doing to say hello to a resident and ask them how their day is. You can feel the warmth radiate from every warm smile there!”
“My mother and stepfather moved into an Independent Living apartment in May 2024 and have had outstanding support all along by all teams. The care and compassion by all staff, the beauty of the facility, the breadth of enrichment activities both on and off the campus, and the stellar quality and options of the food are just a few examples of what distinguishes Clarendale from other senior living communities.”
“I can't say enough positive things about Clarendale. Moira and the memory care team helped me navigate every step of getting care for my family member. They are extremely supportive and went well out of their way to accommodate me as I had a newborn baby during the process.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from August 2024 identified issues regarding resident privacy (confidential information visible on a medication cart) and incomplete service plans, including missing signatures and lack of specific oxygen usage instructions. Previous reports indicate the facility has maintained substantial compliance in other areas.
Aug 23, 2024Routine
The computer on the medication cart in the memory care unit was found displaying confidential information in a public area, including resident names, room numbers, diagnoses, and medications.
A resident's service plan for oxygen equipment did not specify the required oxygen flow rate or whether it was needed continuously or on an as-needed basis.
Service plans for Residents B and E were missing the signature of the resident or their responsible party, indicating the plans had not been communicated.
Jun 20, 2023RoutineCleanReport
No deficiencies found during this inspection.
Feb 20, 2020RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Ann Arbor Mi Senior Living Leaseco, L.L.C.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit clarendaleannarbor.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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