Universal Health Recovery Center
Limited public data on Universal Health Recovery Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 15 Google reviews
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What this means for your family
This facility offers a highly praised, supportive environment for addiction recovery with standout clinical staff. However, families should verify the specific credentials of the assigned therapists and confirm that the promised 1:1 support and specialized workshops are actively provided during your stay.
Google Reviews
Google Reviews
15 reviews analyzed“Reviewers frequently praise the transformative, life-saving nature of the intensive addiction treatment programs and the compassionate, dedicated staff members like Ms. Nelly. However, some families and patients have raised serious concerns regarding the accuracy of advertised services, specifically regarding 1:1 staff ratios and the use of student interns in clinical roles.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated clinical staff
- Supportive and transformative group environment
- Clean and comfortable residential setting
- Effective family therapy components
Concerns
- Discrepancies between advertised services and actual care delivery
- Use of graduate students in primary therapist roles
- Limited availability of family therapy sessions for working members
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with feedback from families; how do you typically communicate important updates or changes in care to us?
- 2We've heard great things about the compassionate clinical staff here, but could you tell us more about the experience level of the primary therapists working directly with residents?
- 3The residential setting looks very clean and comfortable; what kind of daily activities or group programs are available to help residents feel part of the community?
- 4Since the group environment is described as so transformative, how do you integrate family therapy sessions into the weekly schedule for working family members?
- 5How does the clinical team handle medical emergencies or urgent health changes during the overnight hours?
- 6Could you walk us through how the facility ensures that the specific services promised during the intake process are consistently delivered every day?
Personalized based on this facility's data
Key Review Excerpts
“The house itself was clean, comfortable, and had a very "home-like" feel that made it easier to s”
“Keystone ECU saved my life. As step 1 says, when I went to keystone my life had truly become unmanageable as I was completely powerless over my sex addiction and compulsive sexual behaviors.”
“This programme deceptively presents itself as a treatment facility offering 1:1 staff/client ratios, psychiatric support, outings, licensed marriage and family therapists and an intensive family therapy experience.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Universal Health Recovery Center underwent 20 inspections, resulting in 12 clean reports and 25 recorded violations. Identified issues included deficiencies in staff training, fire safety protocols, and documentation of resident rights.
Sep 8, 2025Routine
The resident-home contract for resident 7 was not signed by the payer.
The administrator's staff contact list did not include all scheduled staff persons and directors.
On multiple dates in August 2025, no staff members present in the home were certified in first aid, obstructed airway techniques, or CPR.
Oct 10, 2024Routine
The home's current license was not posted in a conspicuous and public place.
A direct care staff person had not completed the required Department-approved training and competency test until the inspection date.
Direct care staff persons did not receive required annual training in medication self-administration, dementia care, and infection control.
Staff members lacked required annual training in fire safety, emergency preparedness, resident rights, and the Older Adult Protective Services Act.
Mar 22, 2022RoutineCleanReport
No deficiencies found during this inspection.
Feb 11, 2021Routine
The home did not post influenza information in a conspicuous place as required by the Influenza Awareness Act.
There was no documentation on file showing the administrator completed a Department-approved competency test with a passing score.
Emergency telephone numbers for the nearest hospital and fire department were not posted by the telephone in the 1st floor hallway.
The home's first aid kit was missing scissors and tweezers.
Two bags of flour were found opened and unsealed on the kitchen countertop.
Jan 13, 2020OtherCleanReport
No deficiencies found during this inspection.
Jul 10, 2019RoutineCleanReport
No deficiencies found during this inspection.
Aug 3, 2018Routine
The 2nd floor bathroom has a 7-inch crack on the ceiling near the toilet and bathtub.
Hot water temperatures at the 1st floor and 2nd floor bathroom sinks measured 140.3°F and 135.1°F, exceeding the 120°F limit.
The home does not have a designated evacuation time from a fire safety expert.
Dec 14, 2017RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Universal Health Recovery Centers INC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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