Wallingford Skilled Nursing and Rehabilitation Cen
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 168 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High staff turnover (62%)
- High RN turnover (68%)
Bottom 25% in PA · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $282,733 in fines
What this means for your family
This facility has a highly regarded therapy team that many residents credit for successful recoveries. However, the recurring reports of understaffing and slow response times are significant. We strongly recommend visiting during off-hours or weekends to observe staffing levels for yourself and asking management specifically about their plan for call-light response times.
Google Reviews
Google Reviews
168 reviews on Google“Wallingford Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many recent reviewers praising the therapy department and specific staff members for their kindness and professionalism. However, a significant number of families and residents report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent facility cleanliness. Families should be aware that while many report a positive recovery experience, others describe a facility struggling to meet basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated therapy department
- Attentive and compassionate nursing staff
- Clean and well-maintained facility (noted by many)
- Strong administrative support and responsiveness
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Slow response times to call lights (mentioned by 6 reviewers)
- Facility cleanliness and odors (urine/mold) (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 169 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, how do you coordinate the therapy team's goals with the daily nursing care plan to ensure consistent progress?
- 2I noticed that communication is a high priority for your administrative team; what is your standard process for keeping families updated on changes in a resident's health or medication adjustments?
- 3With a large capacity of 193 residents, how do you ensure that staff are able to respond promptly to call lights and provide timely assistance throughout the day and night?
- 4What specific protocols are in place to maintain high standards of cleanliness and air quality in resident living areas?
- 5How does your team approach memory care to ensure residents feel engaged and supported, especially given the specialized needs of that population?
- 6In the event of a medical emergency, what is your procedure for stabilizing a resident and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Department, as a whole, is second to none! We were amazed at the caring demeanor of every therapist who worked with my Mother.”
“The staff was amazing, so kind, not just to me but to other patients who needed far more care than me. Physical and occupational therapy really got me back on my feet.”
“Not unusual to wait one hour at night to have my call light answered, then an Additional hour to get what was requested.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
13
measures
1
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 15 complaint reports against this facility, triggering investigations that found serious issues with resident protection from abuse and neglect, medication management, and safety hazards. The facility shows persistent problems across multiple surveys with medication oversight, accident prevention, and infection control, though all deficiencies have correction dates. Given the volume of complaints and recurring safety concerns, families should thoroughly investigate current conditions before considering placement.
Mar 31, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 5, 2025Complaint9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 21, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Dec 12, 2024Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jun 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 24, 2024Routine14
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Jun 24, 2024
$16,801
Fine
Jun 24, 2024
$124,479
Fine
Aug 25, 2023
$141,453
Ownership & Operations
Who Operates This Facility
Wallingford Skilled Nursing and Rehabilitation Cen
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 157 of 188 (Worst)
Ownership & Management
Owners
Genesis Pm Pa Operations LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit wallingfordnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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