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Nursing HomeMedicaid Investigative

Wallingford Skilled Nursing and Rehabilitation Cen

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

115 South Providence Road, Wallingford · Wallingford, PA 19086193 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 168 Google reviews

5
4
3
2
1
Wallingford Skilled Nursing and Rehabilitation Cen Nursing Home in Wallingford, PA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (19 vs median 8.0)
  • High staff turnover (62%)
  • High RN turnover (68%)

Bottom 25% in PA · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $282,733 in fines

Source: Medicare data

What this means for your family

This facility has a highly regarded therapy team that many residents credit for successful recoveries. However, the recurring reports of understaffing and slow response times are significant. We strongly recommend visiting during off-hours or weekends to observe staffing levels for yourself and asking management specifically about their plan for call-light response times.

Google Reviews

Google Reviews

168 reviews on Google
Wallingford Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many recent reviewers praising the therapy department and specific staff members for their kindness and professionalism. However, a significant number of families and residents report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent facility cleanliness. Families should be aware that while many report a positive recovery experience, others describe a facility struggling to meet basic care standards.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean5.0Activities6.0Meds4.0Memory3.0Comms4.0ValueN/A

Strengths

  • Highly skilled and dedicated therapy department
  • Attentive and compassionate nursing staff
  • Clean and well-maintained facility (noted by many)
  • Strong administrative support and responsiveness

Concerns

  • Chronic understaffing leading to neglect (mentioned by 14 reviewers)
  • Slow response times to call lights (mentioned by 6 reviewers)
  • Facility cleanliness and odors (urine/mold) (mentioned by 5 reviewers)
  • Poor communication with family members (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'18(5)'20(8)'22(7)'24(19)'26(30)

Distribution · 169 analyzed

5
115
4
15
3
4
2
2
1
33

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's focus on rehabilitation, how do you coordinate the therapy team's goals with the daily nursing care plan to ensure consistent progress?
  • 2I noticed that communication is a high priority for your administrative team; what is your standard process for keeping families updated on changes in a resident's health or medication adjustments?
  • 3With a large capacity of 193 residents, how do you ensure that staff are able to respond promptly to call lights and provide timely assistance throughout the day and night?
  • 4What specific protocols are in place to maintain high standards of cleanliness and air quality in resident living areas?
  • 5How does your team approach memory care to ensure residents feel engaged and supported, especially given the specialized needs of that population?
  • 6In the event of a medical emergency, what is your procedure for stabilizing a resident and notifying family members immediately?

Personalized based on this facility's data


Key Review Excerpts

The Therapy Department, as a whole, is second to none! We were amazed at the caring demeanor of every therapist who worked with my Mother.

Short-term rehab family member · 2025★★★★★

The staff was amazing, so kind, not just to me but to other patients who needed far more care than me. Physical and occupational therapy really got me back on my feet.

Rehab patient · 2025★★★★★

Not unusual to wait one hour at night to have my call light answered, then an Additional hour to get what was requested.

Family member · 2022☆☆☆☆
Source: 168 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
61%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

13

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility63.8%
Worse than Avg
Here
63.8%
US
93.4%
PA
87.1%
Delaware
87.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
14.4%
PA
17.6%
Delaware
10.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
15.3%
PA
18.4%
Delaware
11.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
15.4%
PA
17.8%
Delaware
15.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.9%
Worse than Avg
Here
84.9%
US
95.5%
PA
93.5%
Delaware
96.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
PA
26.0%
Delaware
23.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility8.0%
Worse than Avg
Here
8.0%
US
81.8%
PA
69.2%
Delaware
68.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
79.7%
PA
68.7%
Delaware
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
PA
1.4%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
3penalties
Well above state avg (10.1)
16 complaint-triggered
$282,733 in fines

Families have filed 15 complaint reports against this facility, triggering investigations that found serious issues with resident protection from abuse and neglect, medication management, and safety hazards. The facility shows persistent problems across multiple surveys with medication oversight, accident prevention, and infection control, though all deficiencies have correction dates. Given the volume of complaints and recurring safety concerns, families should thoroughly investigate current conditions before considering placement.

Mar 31, 2026Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 5, 2025Complaint
9
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 21, 2025Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Dec 12, 2024Routine
13
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Jun 24, 2024Complaint
1
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 24, 2024Routine
14
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0023Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Federal Penalties

Fine

Jun 24, 2024

$16,801

Fine

Jun 24, 2024

$124,479

Fine

Aug 25, 2023

$141,453

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wallingford Skilled Nursing and Rehabilitation Cen

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 157 of 188 (Worst)

Ownership & Management

Owners

Genesis Pm Pa Operations LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

100%

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorPressey, JeanieManagerZirker, WilliamManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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