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Nursing HomeMedicaid

Belvedere Center, Genesis Healthcare, the

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2507 Chestnut Street, Chester, PA 19013150 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 164 Google reviews

5
4
3
2
1
Belvedere Center, Genesis Healthcare, the Nursing Home in Chester, PA — Street View
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What this means for your family

The Belvedere Center has a strong reputation for rehabilitation and supportive administrative communication, but it faces persistent, serious allegations regarding cleanliness and staff responsiveness. We strongly recommend visiting during off-hours or weekends to observe the facility's environment for yourself and asking specifically about their protocols for call-bell response times and infection control.

Google Reviews

Google Reviews

164 reviews on Google
The Belvedere Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding facility cleanliness, odors, and inconsistent care, particularly regarding medication management and responsiveness to call bells. Families should be aware that while many have positive experiences, there are recurring reports of neglect and hygiene issues that warrant careful investigation.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean3.0Activities5.0Meds3.0Memory6.0Comms7.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy programs
  • Supportive administrative communication during transitions
  • Welcoming and professional reception team

Concerns

  • Facility cleanliness, odors, and hygiene issues (mentioned by 9 reviewers)
  • Slow response times to call bells and patient needs (mentioned by 5 reviewers)
  • Inconsistent medication management and administration (mentioned by 4 reviewers)
  • Understaffing leading to neglect or lack of supervision (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'18(4)'20(12)'22(15)'24(21)'26(20)

Distribution · 165 analyzed

5
115
4
25
3
3
2
2
1
20

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how responsive the administration is to feedback; how does the team currently work to ensure the facility stays clean and fresh for the residents?
  • 2We've heard wonderful things about the therapy programs here; can you tell us more about how the physical and occupational therapists engage with residents on a daily basis?
  • 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 4What is the protocol for responding to call bells, and how do you ensure residents' needs are met promptly during busy shifts?
  • 5Could you describe what a typical day of social activities and dining looks like for the residents here?
  • 6In the event of a medical emergency after hours, what is the process for coordinating care between the on-site staff and physicians?

Personalized based on this facility's data


Key Review Excerpts

The nurses and employees were very attentive, polite and professional with me. My husband was there for a short respite visit.

Memory care family member · 2026★★★★★

The staff at the Belvedere has been excellent. Starting with the entry and welcome, change from rehab to long term care, through COVID-19 they have been great.

Long-term resident's family · 2020★★★★★

It took them 6 days to almost kill my mom. If you can't visit your loved one's Do not send them here. It's as bad as the rumors believe what you hear.

Long-term resident's family · 2025☆☆☆☆
Source: 164 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.41hrs
83%
All nurses + aides combined
Staff Turnover
22%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
19.4%
PA
26.0%
Delaware
23.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
15.5%
PA
17.7%
Delaware
15.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Delaware
95.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.5%
PA
19.9%
Delaware
20.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility93.1%
Mixed vs Avgs
Here
93.1%
US
93.4%
PA
87.1%
Delaware
86.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.3%
Worse than Avg
Here
18.3%
US
14.4%
PA
17.5%
Delaware
12.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility56.5%
Worse than Avg
Here
56.5%
US
81.8%
PA
69.2%
Delaware
67.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility61.9%
Worse than Avg
Here
61.9%
US
79.8%
PA
68.7%
Delaware
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
PA
1.4%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (10.1)
6 complaint-triggered
$89,766 in fines

Families have filed complaints that triggered federal investigations, revealing recurring issues with resident safety, care planning, and pressure ulcer care. The facility shows persistent problems across multiple surveys from 2023-2025, particularly with accident prevention, resident assessment, and wound care, with pressure ulcer deficiencies appearing in both complaint and routine inspections. While all violations show correction dates, the pattern suggests ongoing challenges with fundamental care quality.

Aug 15, 2025Routine
32
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0007Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0009Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0018Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0024Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0025Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0037Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 23, 2024Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 18, 2024Routine
9
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0034Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jul 18, 2024Complaint
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 29, 2024Complaint
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 6, 2023Routine
8
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Jul 18, 2024

$37,902

Fine

Oct 6, 2023

$51,864

Ownership & Operations

Who Operates This Facility

Owner / Operator

Belvedere Center, Genesis Healthcare, the

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 51 of 188

Ownership & Management

Owners

Genesis Operations IV LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Whitman, ArnoldOfficer / DirectorBerg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorWhitman, ArnoldOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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