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Public Google reviewers rate this highly and often mention attentive and friendly staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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Public Google reviewers rate Plush Mills Operations highly. Reviewers highlight: attentive and friendly staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Plush Mills can expect a warm, boutique-style environment characterized by a culture of kindness and high-quality amenities. While many reviewers praise the attentive staff and beautiful, well-maintained grounds, one critical report of understaffing and delayed response to call bells should be investigated during your visit.
Quality Themes
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Distribution · 31 analyzed
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Key Review Excerpts
“The culture of kindness at Plush Mills, from the top management on down, is remarkable. My mother was at Plush Mills for more than 9 years, including the first 3 with my father in independent living.”
“Performing my music for the wonderful folks at Plush Mills is always a great joy for me. Not only do they show great appreciation for what I do. But they also take the time to talk to me after the show, and share such positive comments about my choices of material, and my musical skills.”
“Staff is wonderfully attentive, welcoming and very clean!”
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2025, Plush Mills Operations underwent 32 inspections, resulting in 16 clean reports and 34 recorded violations. The documented findings include issues related to staff background checks and educational credentials, as well as administrative errors regarding resident contracts and medication documentation.
A sheet of cardboard was found wedged against the boiler-room wall behind the hot water heater safety switch.
Discrepancies were found between glucometer readings and documentation, and several readings were missing from the assigned glucometer.
Hot water temperatures in resident rooms were measured exceeding the 120°F limit.
Evidence of shared glucometers was observed, with resident readings found on another resident's device.
Medication administration was not properly initialed on the MAR despite being recorded in the controlled substance log.
Staff failed to administer medications to a resident, instead leaving the medication in the resident's apartment.
Resident 1's Medication Administration Record contained omissions and lacked staff initials for specific administration dates and times.
A small round white pill was found loose in the third drawer of medication cart 2.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Solera/ship 1 Opco LLC
for profit
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