Sterling Health Care and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High RN turnover (55%)
Below average in PA · Below recommended RN staffing · $25,625 in fines · Abuse citation
What this means for your family
While the rehab therapy team is frequently praised, the facility suffers from severe, recurring reports of neglect and communication failures. If you consider this facility, perform unannounced visits during weekends and evenings to verify staffing levels and ensure your loved one's basic needs are being met.
Google Reviews
Google Reviews
53 reviews on Google“Sterling Health Care and Rehab Center receives highly polarized feedback, with some families praising the rehab team and administrative support while others report severe neglect and unprofessional conduct. Critical concerns include reports of staff ignoring call bells, poor hygiene, and residents being left in soiled conditions for extended periods. Prospective families should be aware of the significant inconsistency in care quality described by different reviewers.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful administrative and admissions staff
- Clean and well-maintained lobby/common areas
Concerns
- Neglect and failure to respond to call bells (mentioned by 7 reviewers)
- Poor hygiene and failure to assist with toileting/bathing (mentioned by 6 reviewers)
- Rude or dismissive communication from nursing staff (mentioned by 5 reviewers)
- Lack of notification to families regarding medical incidents (mentioned by 3 reviewers)
- Inadequate nutrition or restrictive kitchen hours (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, what is your current process for ensuring call bells are answered promptly and that residents receive timely assistance with daily hygiene and toileting?
- 2I noticed that therapy services are often highlighted as a strength here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 3Could you walk me through your communication protocol for notifying family members when there is a change in a resident's health status or a medical incident?
- 4With the current dining setup, how do you ensure that residents receive consistent nutritional support and have flexibility if they miss a scheduled mealtime?
- 5What steps is the leadership team currently taking to improve the consistency of care and the quality of interactions between the nursing staff and residents?
- 6How do you monitor and manage medication administration to ensure accuracy and safety for all residents?
Personalized based on this facility's data
Key Review Excerpts
“She had to literally call the paramedics from her cell phone to come get her to return her to the hospital! This ridiculous and so disgusting and unprofessional!”
“The rehab team has been amazing — always encouraging and helping them make steady progress. The place is clean, well-run, and has a warm feeling that makes it easier to visit and feel at ease.”
“They turn the buzzers off, they wasn’t feeding her or giving her medication . She had to call the ambulance because they drugged her water.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sterling Health Care and Rehab Center has concerning patterns including families filing complaint reports that triggered 4 inspections, with one recent serious abuse/neglect violation. The facility struggles repeatedly with medication management, care planning, and maintaining safe conditions, showing these same issues across multiple surveys from 2022-2024. While the facility corrects violations when cited, the recurring nature of problems in essential care areas suggests ongoing quality challenges families should carefully consider.
Dec 3, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 25, 2024Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Feb 8, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 23, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 27, 2023Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal Penalties
Fine
Oct 25, 2024
$8,824
Fine
Oct 25, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Sterling Health Care and Rehab Center
for profit
Chain Affiliation
Nationwide Healthcare Services
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 7
Ownership & Management
Owners
Sterling Healthcare & Rehab Center LLC
Owner · Organization
Gelley, Leah
Owner
Gelley, Meir
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit sterlinghcr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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