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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 53 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Sterling Health Care and Rehab Center receives highly polarized feedback, with some families praising the rehab team and administrative support while others report severe neglect and unprofessional conduct. Critical concerns include reports of staff ignoring call bells, poor hygiene, and residents being left in soiled conditions for extended periods. Prospective families should be aware of the significant inconsistency in care quality described by different reviewers.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 57 analyzed
Personalized based on this facility's data
Key Review Excerpts
“She had to literally call the paramedics from her cell phone to come get her to return her to the hospital! This ridiculous and so disgusting and unprofessional!”
“The rehab team has been amazing — always encouraging and helping them make steady progress. The place is clean, well-run, and has a warm feeling that makes it easier to visit and feel at ease.”
“They turn the buzzers off, they wasn’t feeding her or giving her medication . She had to call the ambulance because they drugged her water.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Sterling Health Care and Rehab Center has concerning patterns including families filing complaint reports that triggered 4 inspections, with one recent serious abuse/neglect violation. The facility struggles repeatedly with medication management, care planning, and maintaining safe conditions, showing these same issues across multiple surveys from 2022-2024. While the facility corrects violations when cited, the recurring nature of problems in essential care areas suggests ongoing quality challenges families should carefully consider.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Oct 25, 2024
$8,824
Fine
Oct 25, 2024
$16,801
Sterling Health Care and Rehab Center
for profit
Nationwide Healthcare Services
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 7
Owners
Sterling Healthcare & Rehab Center LLC
Owner · Organization
Gelley, Leah
Owner
Gelley, Meir
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
53 reviews from families & visitors
Official Website
Visit sterlinghcr.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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