Twin Rivers Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 46 Google reviews

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What this means for your family
The facility has seen a positive shift in recent years, particularly regarding its therapy department and updated physical environment. However, given past reports of communication lapses regarding patient health, we strongly advise families to establish a clear, documented protocol for how and when they will be notified of any changes in their loved one's condition.
Google Reviews
Google Reviews
46 reviews on Google“Twin Rivers Nursing and Rehabilitation Center presents a polarized experience, with recent reviews highlighting significant improvements following facility renovations and leadership changes. While many families praise the dedicated therapy department and compassionate nursing staff, others have reported severe concerns regarding patient neglect, communication failures, and poor facility conditions in the past.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Recent facility renovations and updates
- Compassionate and attentive nursing staff
- Active management team
Concerns
- Poor communication with family regarding patient health status (mentioned by 2 reviewers)
- Unprofessional staff behavior and internal drama (mentioned by 2 reviewers)
- Unsanitary facility conditions and odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the recent facility renovations, what specific changes have been made to ensure the environment remains clean and odor-free for residents?
- 2I noticed the staffing rating is lower than other metrics; how does the leadership team ensure that residents receive consistent attention and care despite current staffing levels?
- 3What is your standard protocol for keeping families updated on a resident’s health status, and who is the primary point of contact for these updates?
- 4Given the facility's strong reputation for physical and occupational therapy, how are these sessions integrated into a resident's daily routine?
- 5How does the management team foster a professional and supportive culture among the staff to ensure the best possible experience for residents?
- 6What systems are in place to ensure accuracy and safety when managing and administering medications for residents?
Personalized based on this facility's data
Key Review Excerpts
“I recently spent about 5-6 weeks at Twin Rivers and I was very pleased with how my experience went. I went there because I had my right leg amputated below the knee and I needed therapy to learn how to deal with this issue.”
“My mother is here and the staff is the best and it's clean and remodeled. Lots of activities and nice porch for them to go out there and drink coffee.”
“My dad was in there. He's in the hospital now severely dehydrated and has infection had a high fever. N one contacted me to let me know he was sick until he ended up here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Twin Rivers shows 25 deficiencies across two surveys with no complaints filed by families. The most recurring issues involve electrical systems maintenance, care planning and assessments, and fire safety equipment. Problems span resident rights, pain management, infection control, and dietary services. All deficiencies from both the 2019 and 2024 surveys have been corrected by the facility.
Jul 26, 2024Routine13
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 26, 2019Routine12
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Twin Rivers Nursing and Rehabilitation Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 23 of 54
Ownership & Management
Owners
Platschek, Alexander
Owner
Platschek, Goldie
Owner
Rubenstein, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit twinriversnursing.com
Medicare data downloads
Original nursing home datasets
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