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Nursing HomeMedicaid Top Rated

Twin Rivers Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

2420 W. 3rd Street, Owensboro, KY 42301132 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 46 Google reviews

5
4
3
2
1
Twin Rivers Nursing and Rehabilitation Center Nursing Home in Owensboro, KY — Street View
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What this means for your family

The facility has seen a positive shift in recent years, particularly regarding its therapy department and updated physical environment. However, given past reports of communication lapses regarding patient health, we strongly advise families to establish a clear, documented protocol for how and when they will be notified of any changes in their loved one's condition.

Google Reviews

Google Reviews

46 reviews on Google
Twin Rivers Nursing and Rehabilitation Center presents a polarized experience, with recent reviews highlighting significant improvements following facility renovations and leadership changes. While many families praise the dedicated therapy department and compassionate nursing staff, others have reported severe concerns regarding patient neglect, communication failures, and poor facility conditions in the past.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean6.0Activities8.0Meds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Recent facility renovations and updates
  • Compassionate and attentive nursing staff
  • Active management team

Concerns

  • Poor communication with family regarding patient health status (mentioned by 2 reviewers)
  • Unprofessional staff behavior and internal drama (mentioned by 2 reviewers)
  • Unsanitary facility conditions and odors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'21(1)'23(13)'25(4)'26(3)

Distribution · 41 analyzed

5
29
4
5
3
0
2
0
1
7

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the recent facility renovations, what specific changes have been made to ensure the environment remains clean and odor-free for residents?
  • 2I noticed the staffing rating is lower than other metrics; how does the leadership team ensure that residents receive consistent attention and care despite current staffing levels?
  • 3What is your standard protocol for keeping families updated on a resident’s health status, and who is the primary point of contact for these updates?
  • 4Given the facility's strong reputation for physical and occupational therapy, how are these sessions integrated into a resident's daily routine?
  • 5How does the management team foster a professional and supportive culture among the staff to ensure the best possible experience for residents?
  • 6What systems are in place to ensure accuracy and safety when managing and administering medications for residents?

Personalized based on this facility's data


Key Review Excerpts

I recently spent about 5-6 weeks at Twin Rivers and I was very pleased with how my experience went. I went there because I had my right leg amputated below the knee and I needed therapy to learn how to deal with this issue.

Rehab patient · 2023★★★★

My mother is here and the staff is the best and it's clean and remodeled. Lots of activities and nice porch for them to go out there and drink coffee.

Long-term resident's family · 2024★★★★★

My dad was in there. He's in the hospital now severely dehydrated and has infection had a high fever. N one contacted me to let me know he was sick until he ended up here.

Long-term resident's family · 2021☆☆☆☆
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
98%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility44.2%
Worse than Avg
Here
44.2%
US
19.5%
KY
29.6%
Daviess
31.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.5%
KY
16.4%
Daviess
19.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
12.1%
KY
16.5%
Daviess
12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
15.3%
KY
15.5%
Daviess
13.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.4%
KY
19.4%
Daviess
21.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
5.3%
KY
6.7%
Daviess
6.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.4%
Worse than Avg
Here
77.4%
US
81.8%
KY
83.9%
Daviess
87.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.1%
Mixed vs Avgs
Here
84.1%
US
79.8%
KY
83.6%
Daviess
90.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
KY
1.7%
Daviess
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (3.4)
$9,440 in fines
Clean record — no deficiencies

Twin Rivers shows 25 deficiencies across two surveys with no complaints filed by families. The most recurring issues involve electrical systems maintenance, care planning and assessments, and fire safety equipment. Problems span resident rights, pain management, infection control, and dietary services. All deficiencies from both the 2019 and 2024 surveys have been corrected by the facility.

Jul 26, 2024Routine
13
0623Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 26, 2019Routine
12
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0659Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Twin Rivers Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Benjamin Landa

Chain Size

49 facilities nationwide

Chain avg rating: 3.2/5 · Rank 23 of 54

Ownership & Management

Owners

Platschek, Alexander

Owner

15%

Platschek, Goldie

Owner

25%

Rubenstein, David

Owner

7%

Key personnel

Bon Harbor Re, LLC5% or Greater Security InterestCibc Bank USA5% or Greater Security InterestMetropolitan Commercial Bank5% or Greater Security InterestWhitledge, AliciaW-2 Managing EmployeeKelman, MosheManager
Source: Medicare provider data

Contact

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References & Resources

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