Nursing HomeMedicaid

Carmel Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2501 Old Hartford Road, Owensboro, KY 42303|18 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 13 Google reviews

(270) 683-0227 Directions Website

Street View

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What this means for your family

Carmel Home offers excellent physical amenities and a welcoming environment for families to visit. However, given the reports of poor communication during critical health events and issues with common area air quality, we recommend asking specifically about their protocols for family updates and smoking policies during your tour.

Google Reviews

13 reviews on Google

“Carmel Home is frequently praised for its clean, homelike environment and friendly, attentive staff who make residents feel comfortable. However, recent reviews highlight significant concerns regarding communication during end-of-life care and environmental issues like smoking in common areas. Families appreciate the facility's unique amenities, such as guest lodging and private gathering spaces.”

Quality Themes

Tap a score for details

Strengths

Clean and well-maintained facility
Friendly and caring staff
Excellent amenities for visiting families
Homelike, welcoming atmosphere

Concerns

Poor communication regarding resident health and end-of-life status (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 15 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Since the facility has such a wonderful, homelike atmosphere, what are some of the favorite daily activities or social traditions the residents enjoy together?
2We've heard great things about how clean and well-maintained the home is; how do you ensure the environment stays comfortable and welcoming for residents?
3What is your specific process for keeping family members updated on changes in a resident's health or daily well-being?
4In the event of a medical emergency during the night, what is the protocol for contacting the family and coordinating care?
5We noticed many visitors appreciate the amenities for families; are there specific areas or spaces designed for us to spend quality time with our loved one?
6How does the staff approach personalized care to ensure each of the 18 residents feels at home and specifically cared for?

Personalized based on this facility's data

Key Review Excerpts

“The Carmel Home is a wonderful place! My mother was there for about eight years. The staff took very good care of her.”

Long-term resident's family · 2022★★★★★

“They even have a cabin and a house for families to stay when they want to visit. They throw parties too!”

Family member · 2018★★★★★

“Not good!!! They allow residents to smoke in a common area to other visitors and residents. Stinks of smoke!!!!”

Visitor · 2023★☆☆☆☆

Source: 13 Google reviews

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility40.0%

Worse than Avg

Here

40.0%

19.5%

29.6%

Daviess

31.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

16.5%

Daviess

13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility28.8%

Worse than Avg

Here

28.8%

15.5%

16.4%

Daviess

17.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility90.6%

Worse than Avg

Here

90.6%

93.4%

94.3%

Daviess

95.6%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

5.3%

6.7%

Daviess

6.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility12.2%

Better than Avg

Here

12.2%

14.4%

14.7%

Daviess

14.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility76.9%

Worse than Avg

Here

76.9%

81.8%

83.9%

Daviess

87.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.7%

Daviess

0.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

5penalties

Well below state avg (3.4)

$40,173 in fines

Clean record — no deficiencies

Carmel Home has 30 deficiencies across two surveys with all issues reportedly corrected by the facility. The main problem areas involve fire safety and building infrastructure, electrical systems, and emergency preparedness. Several safety issues including sprinkler systems, exit signs, and fire barriers have recurred between surveys, suggesting ongoing challenges with maintaining compliance in these critical safety areas.

Apr 10, 2025Routine8 findings

0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 15, 2024Routine22 findings

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected